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WO-01338440 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • EOQ • PC

📍 Thermo Fisher Scientific Inc — 6055 Sunol Blvd., Pleasanton CA, 94566

Jan 19, 2026 → Feb 24, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (4 biz days early)
Active: 24 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 19 → Jan 21, 2026
2 business days (counted)
Running total: 2 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Jan 21 → Feb 23, 2026
22 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 24 of ? biz days used
Created: Jan 19, 2026 Completed: Feb 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Jan 19 Ready for Scheduling ▶ Running 0 0
Jan 19 → Jan 21 Assigned ▶ Running 2 2
Jan 21 → Feb 23 Scheduled ▶ Running 22 24
Feb 23 → Feb 23 Tech On Site ▶ Running 0 24
Coordinators 24.3d
Field Work 2.0d
✓ SLA Met
Coordinators
24.3 days
Over SLA
Field Work
2.0 days
Over SLA
Created: Jan 19, 2026 Due: Feb 28, 2026 (5 days overdue)
📅
25.0 days Total Age
⏱️
22.3d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
23.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560144
6008349889
Closed
28U SYS-LC-1260-E Contract ends 12/31/2026 repair included PMPLUS G1315D DEAAX08161 1260 Diode Array Detector VL G1316A DEACN40476 1260 Thermostatted Column Compartment G1321B DEABW06467 1260 Infinity Fluoresc. Detector Spectra G1311B DEADO15436 1260 Quaternary Pump G1330B DEBAK26590 1290 Thermostat G1329B DEAAC38081 1260 Standard Autosampler
Priority
High
Origin
Web
Reason
New Case
Contact
Lucy Lo
Owner
Leona Coonrod
Created
Jan 19, 2026
Work Orders from this Case (2)
WO-01338439 Ready to Bill
Preventive Maintenance • Larry Alberty
Created: Jan 19, 2026 • Closed: Feb 20, 2026
WO-01338440 (current) Ready to Bill
EOQ • Larry Alberty
Created: Jan 19, 2026 • Closed: Feb 24, 2026
Behind Schedule - Needs Attention
Ready to Bill • 44 days old
🚨
Primary Delay 22.3 days stuck in "Scheduled"
⏱️
Total Delay 23.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
22.3d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
1.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

21 Jan 2026 Larry Alberty

Reached out for scheduling.


Please assign to Larry Alberty ARP to site is 13 miles. Zone 1

🔧 Work Performed
Completed LC EOQ.
⚠️ Problem Description
28U SYS-LC-1260-E Contract ends 12/31/2026 repair included PMPLUS G1315D DEAAX08161 1260 Diode Array Detector VL G1316A DEACN40476 1260 Thermostatted Column Compartment G1321B DEABW06467 1260 Infinity Fluoresc. Detector Spectra G1311B DEADO15436 1260 Quaternary Pump G1330B DEBAK26590 1290 Thermostat G1329B DEAAC38081 1260 Standard Autosampler
📄 Description
1260 Quaternary Pump
📞 Call Description
FEB 2026 LC EOQ

Timeline

📞
▶
2 Case Linked Jan 19, 10:48 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01338440
Type: EOQ
Priority: PC
📅
▶
2 Status: Ready for Scheduling Jan 19, 10:53 AM
Status: Ready for Scheduling → Technician Assigned
👷
Technician Assigned by Leona Coonrod
Technician: a0hF0000001pE6KIAU, Larry Alberty
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Jan 21, 4:52 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Larry Alberty
From: Assigned
To: Scheduled
Duration in Previous: 2d 5h
🚨 22.9 business days
🔧
Status: Tech On Site by Larry Alberty Feb 23, 10:57 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 32d 18h
✔️
Status: Completed by Larry Alberty Feb 23, 4:26 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 29m
⏱️
5x Labor Added Feb 23, 4:33 PM
Type: Labor, Travel
Status: Open
Qty: 1, 6, 15
🏁
Status: Closed by Larry Alberty Feb 24, 9:11 AM
From: Completed
To: Closed
Duration in Previous: 16h 44m
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 8:30 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 19m

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 22.3 business days (threshold: 2.0 business days)
Exceeded by 20.3 business days
Completed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00560144
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
EOQ
Branch
N/A
Technician
Larry Alberty
Scheduled
Feb 23, 9:00 AM
Created
Jan 19, 10:53 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03116576 Labor Open 1 $0.00 Feb 23, 4:33 PM
WL-03116577 Labor Open 6 $912.00 Feb 23, 4:33 PM
WL-03116578 Labor Open 1 $0.00 Feb 23, 4:33 PM
WL-03116579 Travel Open 15 $180.00 Feb 23, 4:33 PM
WL-03116580 Travel Open 15 $0.00 Feb 23, 4:33 PM

Details