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WO-01338486 ↗ ServiceMax

Thomas Miller Mortuary • Repair • P7

📍 Thomas Miller Mortuary — 1118 E 6th St, Corona CA, 92879

Jan 19, 2026 → Feb 4, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Jan 28, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 7 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Jan 19 → Jan 28, 2026
7 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
3d
▶ Clock Running
Status: Assigned
Jan 28 → Feb 2, 2026
3 business days (counted)
Running total: 3 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 5, 2026
3 business days (counted)
Running total: 6 of 7 biz days used
Created: Jan 19, 2026 Completed: Feb 5, 2026
Business Days Used 6 / 7
0 7d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0 / 7
Jan 19 → Jan 19 L2 Screening ▶ Running 0 0 / 7
Jan 19 → Jan 28 Awaiting Parts ⏸ Paused 7 —
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 0 / 7
Jan 28 → Feb 2 Assigned ▶ Running 3 3 / 7
Feb 2 → Feb 5 Scheduled ▶ Running 3 6 / 7
Material Management 7.0d
Coordinators 6.6d
Billing 7.0d
✗ SLA Missed
Material Management
7.0 days
Over SLA
Coordinators
6.6 days
Over SLA
Billing
7.0 days
Over SLA
Created: Jan 19, 2026 Due: Feb 4, 2026 Completed: Feb 5, 2026 (on time)
📅
12.2 days Total Age
⏱️
7.0d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
16.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559966
Need quotes Thomas miller mortuary
Closed
Q-00032093 Junkin Mc-100 serial number 13290 parts 2-Mc-100-78 6 inch loder wheel, ferno model 24 serial l-271696 parts 2-2748001 load wheels, 1-8094830 linkage rod long, 1-1519530 handle, 4-8661650 bushing spacer,
Priority
Standard
Origin
Email
Reason
New Case
Contact
Devonne Rowlen
Owner
Sherry Reich
Created
Jan 16, 2026
Work Orders from this Case (2)
WO-01338486 (current) Invoiced
Repair • Rene Yescas
Created: Jan 19, 2026 • Closed: Feb 4, 2026
WO-01338488 Invoiced
Repair • Rene Yescas
Created: Jan 19, 2026 • Closed: Feb 17, 2026
Completed with significant delays
Invoiced • 44 days old
🚨
Primary Delay 7.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 16.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
7.0d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.8d / 0.5d SLA
Scheduled
2.8d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-2 Mburris called set with Devonne 2-4 2pm

1-28 Mburris called spoke with Michelle advise will CB when tracking info is available

1/28/26 RBerry- Updated due date based on parts.

🔧 Work Performed
disinfect,clean,lube,adjust hardware as needed,replaced load wheels,repair service complete
🔍 Technician Findings
cracked load wheels
⚠️ Problem Description
Q-00032093 Junkin Mc-100 serial number 13290 parts 2-Mc-100-78 6 inch loder wheel, https://www.ebiotrack.com/workorder.php?wo=71016
📄 Description
Junkin MC-100 Manual Cot

Timeline

📞
Case Linked Jan 16, 8:50 PM
Case Number: 00559966
Subject: Need quotes Thomas miller mortuary
Status: Closed
⏳ 0.4 business days
📋
▶
2 Work Order Created Jan 19, 3:16 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Jan 19, 5:42 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 2h 24m
⚠️ 7.0 business days
📅
Status: Ready for Scheduling by MELISSA BARRETT Jan 28, 12:13 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 8d 18h
👷
▶
2 Technician Assigned Jan 28, 12:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30m
🔩
2x Parts Added Jan 28, 2:23 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 2, 2:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-04T21:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 5x Labor Added Feb 4, 8:19 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 6h, 0m
⏳ 3.5 business days
📄
Status: Ready to Bill by Diane Patton Feb 9, 10:43 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 14h
⚠️ 7.0 business days
📨
▶
3 Status: Invoice Pending Feb 18, 10:46 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-254266

Bottlenecks

Awaiting Parts
Duration: 7.0 business days (threshold: 3.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 3.8 business days (threshold: 4.0 business hours)
Exceeded by 3.3 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00559966
Closed
📦
Parts Order 00088631
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Rene Yescas
Scheduled
Feb 4, 4:00 PM
Created
Jan 19, 3:16 PM
Invoice #
SM-254266

Work Details (7)

Name Type Status Qty Amount Date
WL-03081804 Parts Open 2 $72.90 Jan 28, 2:23 PM
WL-03081805 Expenses Open 1 $15.62 Jan 28, 2:23 PM
WL-03092172 Labor Open 1 $130.00 Feb 4, 8:19 PM
WL-03092173 Labor Open 1 $130.00 Feb 4, 8:19 PM
WL-03092174 Labor Open 1 $130.00 Feb 4, 8:19 PM
WL-03092175 Travel Open 40 $58.40 Feb 4, 8:19 PM
WL-03092176 Travel Open 40 $0.00 Feb 4, 8:19 PM

Details