Q-00032093
Junkin Mc-100
serial number 13290
parts 2-Mc-100-78 6 inch loder wheel,
ferno model 24
serial l-271696
parts 2-2748001 load wheels,
1-8094830 linkage rod long,
1-1519530 handle,
4-8661650 bushing spacer,
3/2/26 DPatton - Emailed invoice through Outlook (fixed mileage manually on PDF)
2-5 Mburris email from POC Tom to set / tech is booked up for SLA
2-5 Mburris email sent to POC to set
1/30/26 RBerry- Updated due date based on parts.
🔧Work Performed
disinfect,clean,lube adjust hardware as needed,removed old load wheels and installed new load wheels,removed bad rod and bad handle,installed new rod and handle assembly,repair complete.
🔍Technician Findings
bad load wheels,worn handle and rod
⚠️Problem Description
Q-00032093
ferno model 24
serial l-271696
parts 2-2748001 load wheels,
1-8094830 linkage rod long,
1-1519530 handle,
4-8661650 bushing spacer, https://www.ebiotrack.com/workorder.php?wo=71017
📄Description
Ferno Model 24 Multi-Level, One Man® Mortuary Cot
📧
Email:RE: EMSAR Request for service at Thomas Miller Mortuary (Email to schedule service)
Completed Feb 5, 2026
From: devonne@thomasmillermortuary.com
To: michael.burris@emsar.com
That date and time is good, thank you and see you then
Devonne Rowlen
Funeral Director #1765 and Embalmer #8258, Corona Chapel
Email: Devonne@thomasmillermortuary.com | FD#66
Phone: (951) 737-3244 | Fax: (951) 737-3271
Corona Chapel: 1118 E. 6th St. Corona, CA 92879 | https://protect.checkpoint.com/v2/r01/___www.thomasmillermortuary.com___.YzJ1OmVtc2FyMTpjOm86YjgwYWMzNTk5ODUwYTJkMzQ0ZWMyZTU2ODViMTQ4M
📧
Email: EMSAR Request for service at Thomas Miller Mortuary (Email to schedule service)
Completed Feb 5, 2026
To: devonne@thomasmillermortuary.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Thomas Miller Mortuary (Email to schedule service)
Body:
Hi Devonne Rowlen,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your Mortuary Cot.
ferno model 24
serial l-271696
parts 2-2748001 l
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 27, 2026
To: devonne@thomasmillermortuary.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338488Location: Thomas Miller MortuaryAddress: 1118 E 6th St Corona, CA 92879Device: Model 24 l-271696Problem Description: Q-00032093
ferno model 24
serial l-271696
part
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 20, 2026
To: devonne@thomasmillermortuary.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338488Location: Thomas Miller MortuaryAddress: 1118 E 6th St Corona, CA 92879Device: Model 24 l-271696Problem Description: Q-00032093
ferno model 24
serial l-271696
part
📅
WO-01338488 - Repair - Model 24 - Corona - Thomas Miller Mortuary
Feb 17, 2026 12:00pm – 5:00pm
Work Order: WO-01338488
Account: Thomas Miller Mortuary
Customer Case Number:
Location: Thomas Miller Mortuary
Address: 1118 E 6th St, Corona, CA 92879
Manufacturer: Ferno
Model #: Model 24
Serial #: l-271696
Contact Name: Devonne Rowlen
Contact Phone: 951-737-3244
Contact Email: devonne@thomasmill
Timeline
📞
Case Linked Jan 16, 8:50 PM
Case Number:00559966
Subject:Need quotes Thomas miller mortuary
Status:Closed
⏳0.4 business days
📋
▶
2
Work Order Created Jan 19, 3:18 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Jan 19, 5:40 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2h 20m
⚠️8.0 business days
📅
Status: Ready for Scheduling by MELISSA BARRETTJan 29, 10:14 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:9d 16h
⏳2.0 business days
👷
▶
2
Technician Assigned Jan 30, 4:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 6h
⏳1.9 business days
🔩
5x Parts Added Feb 2, 8:29 AM
Type:Parts, Expenses
Status:Open
Qty:1, 4, 2
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Feb 5, 5:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-02-17T17:00:00.000+0000
⚠️7.9 business days
⏱️
▶
2
5x Labor Added Feb 17, 8:58 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:12d 3h, 0m
📄
Status: Ready to Bill by Diane PattonFeb 18, 10:49 AM
From:Closed
To:Ready to Bill
Duration in Previous:13h 49m
⚠️9.0 business days
📨
▶
3
Status: Invoice Pending Mar 2, 5:32 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-255398
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:4m
Bottlenecks
Awaiting Parts
Duration: 8.0 business days (threshold: 3.0 business days)
Exceeded by 5.0 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 4.3 business days (threshold: 4.0 business hours)
Exceeded by 3.8 business days
Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)