Travel Zone 1
PROBLEM SUMMARY
NWD burning packs without error run with 1524428
ADDITIONAL NOTES
This dispatch needs to be completed on the same day as SR 1524428. Please ask for Myrna if Kaylen is not available to
schedule service. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact
the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the
customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
1/27 ARios - Can't close this WO until we can close the child WO.
1-22 Mburris called spoke with Kaylen Grutman and set 1-27 1pm
01/21/2026 SRobinson- Sent email to kgrutman@ethosvet.com and gave the WO# and advised a coordinator will be reaching out to schedule.
🔧Work Performed
Consulted Midmark technical support and verified the heating element is fully submerged during fill and the unit is level. Resistance checks of the heating element and temperature sensor were within specifications. Ran a test cycle with two empty sterilization pouches and the unit completed the cycle without errors and pouches were not burned. The door was observed not opening fully during the dry cycle. The door spring was adjusted and the door now opens fully during drying. Technical support advised reducing dry time by five minutes and monitoring pouch condition, adjusting dry time as needed.
🔍Technician Findings
Reviewed logged error codes; the most recent four entries were C382 and the fifth entry was C105. C382 indicates the door was opened during a cycle, and C105 indicates the stop button was pressed during a cycle. These errors do not indicate a malfunction during the sterilization process.
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
NWD burning packs without error run with 1524428
ADDITIONAL NOTES
This dispatch needs to be completed on the same day as SR 1524428. Please ask for Myrna if Kaylen is not available to
schedule service. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact
the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the
customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📞
Call
Completed Jan 21, 2026
01/21/2026 SRobinson- Sent email to kgrutman@ethosvet.com and gave the WO# and advised a coordinator will be reaching out to schedule.
📧
Email: Midmark M11 Repairs - WO-01339188
Completed Jan 21, 2026
To: kgrutman@ethosvet.com
CC:
BCC:
Attachment: --none--
Subject: Midmark M11 Repairs - WO-01339188
Body:
Hello,
I am reaching out to you today to let you know that we have received the repair request for your two M11's (SN V2318398 & V371486 ) and a work order has been created. That work order number is WO-01339188, you can use this number as a reference if you wanted to check on this request.
A coordinator will be reaching out to you to get this scheduled.
Please let us know if you have
Work Order: WO-01339188
Account: MIDMARK
Customer Case Number:
Location: Vista Veterinary Specialists
Address: 8299 E Stockton Blvd, Sacramento, CA 95828-8200
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2318398
Contact Name: Kaylen Grutman
Contact Phone: 19162314445
Contact Email: k
PDF
00561005 SRA
Jan 21, 2026
PDF
00561005 SRA
Jan 27, 2026
Timeline
📞
Case Linked Jan 21, 1:42 PM
Case Number:00561005
Subject:Repair
Status:Closed
📋
Work Order Created Jan 21, 6:59 PM
Work Order:WO-01339188
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Shelby RobinsonJan 21, 7:08 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:9m
👷
▶
2
Status: Assigned Jan 22, 12:10 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Angel Rios
🗓️
▶
2
Status: Scheduled Jan 22, 12:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-01-27T21:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Angel RiosJan 27, 4:10 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 3h
⏱️
2x Labor Added Jan 27, 10:46 PM
Type:Labor
Status:Open
Qty:1.25, 2.25
✔️
Status: Completed by Angel RiosJan 27, 10:57 PM
From:Tech On Site
To:Completed
Duration in Previous:6h 47m
⏱️
3x Labor Added Jan 27, 11:23 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 31, 7
🚨17.1 business days
🏁
Status: Closed by Angel RiosFeb 21, 2:04 AM
From:Completed
To:Closed
Duration in Previous:24d 3h
⏳3.0 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 25, 1:48 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 11h
📨
▶
3
Status: Invoice Pending Feb 26, 11:13 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created
Invoice Number:SM-254961
Bottlenecks
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Completed
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)