Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01339213 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Twin County Regional Healthcare — 200 Hospital Drive, Galax VA, 24333

Jan 22, 2026 → Feb 19, 2026

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (12 biz days late)
Active: 19 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Feb 12, 2026
15 business days (counted)
Running total: 15 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 19, 2026
4 business days (counted)
Running total: 19 of ? biz days used
Created: Jan 22, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 22 → Jan 22 Created ▶ Running 0 0
Jan 22 → Feb 12 Ready for Scheduling ▶ Running 15 15
Feb 12 → Feb 19 Assigned ▶ Running 4 19
Dispatch 0.0d
Coordinators 20.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
20.6 days
Over SLA
Created: Jan 22, 2026 Due: Feb 28, 2026 (5 days overdue)
📅
19.6 days Total Age
⏱️
16.0d in Ready for Scheduling Longest Stage
🔄
4 transitions Status Changes
⚠️
26.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00561146
PM WOs Needed - Twin & Wythe.xlsx
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Jan 21, 2026
Work Orders from this Case (7)
WO-01339213 (current) Billing Review
Preventive Maintenance • Christopher Carroll
Created: Jan 22, 2026 • Closed: Feb 19, 2026
WO-01339214 Billing Review
Preventive Maintenance • Christopher Carroll
Created: Jan 22, 2026 • Closed: Feb 19, 2026
WO-01339215 Billing Review
Preventive Maintenance • Christopher Carroll
Created: Jan 22, 2026 • Closed: Feb 18, 2026
WO-01339218 Billing Review
Preventive Maintenance • Christopher Carroll
Created: Jan 22, 2026 • Closed: Feb 18, 2026
WO-01339220 Billing Review
Preventive Maintenance • Christopher Carroll
Created: Jan 22, 2026 • Closed: Feb 18, 2026
WO-01339221 Billing Review
Preventive Maintenance • Christopher Carroll
Created: Jan 22, 2026 • Closed: Feb 18, 2026
WO-01339318 Invoiced
Preventive Maintenance • Christopher Carroll
Created: Jan 22, 2026 • Closed: Feb 18, 2026
Behind Schedule - Needs Attention
Billing Review • 41 days old
🚨
Primary Delay 16.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 26.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
16.0d / 1.0d SLA
Assigned
4.6d / 0.5d SLA
Closed
8.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3.2.26 hshaw - moved WO to BR. GE portal showing still active, tech confirmed it's retired.

🔧 Work Performed
After much workflow w contact (Todd Murray 276-266-1630), Discover device has been retired
🔍 Technician Findings
After much workflow w contact (Todd Murray 276-266-1630), Discover device has been retired
⚠️ Problem Description
PM
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📞
Case Linked Jan 21, 5:45 PM
Case Number: 00561146
Subject: PM WOs Needed - Twin & Wythe.xlsx
Status: Closed
📋
▶
2 Work Order Created Jan 22, 9:04 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 16.0 business days
👷
▶
2 Technician Assigned Feb 12, 10:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21d 1h
⏳ 4.0 business days
⏱️
▶
2 Labor Added Feb 19, 12:00 AM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6d 13h, 0m
⚠️ 8.0 business days
💵
Status: Billing Review by Hannah Shaw Mar 2, 8:21 AM
From: Closed
To: Billing Review
Duration in Previous: 11d 8h

Bottlenecks

Ready for Scheduling
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

📞
Case 00561146
Closed

ℹ️ Work Order Details

Status
Billing Review
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jan 22, 9:04 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03111560 Labor Open 0.5 $0.00 Feb 19, 12:00 AM

Details