Primary Delay16.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay25.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
16.0d / 1.0d SLA
Assigned
4.6d / 0.5d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
WO-01339318 After much workflow w contact (Todd Murray 276-266-1630),
Discover device has been retired not on contract
🔍Technician Findings
After much workflow w contact (Todd Murray 276-266-1630),
Discover device has been retired not on contrac
⚠️Problem Description
PM
📄Description
Detecto Cardinal 750 Scale Chair
Case #00561146 – PM WOs Needed - Twin & Wythe.xlsx
Status: Closed | Priority: Standard
💬Case Comment
Internal Jan 22, 2026 11:24am
WOs created
💬Case Comment
Internal Jan 22, 2026 11:24am
Info from teams chat w/Brandi:
Line 5, no IP on the system: IP is now active, please proceed
Line 7, no SN/control # is inactive: Please disregard this asset as this was a client error
Line 9, no active IP - Please disregard, as asset is CNL
Standby for due date clarification
Sherry Reich please use the data in the due date column (column I)
Timeline
📞
Case Linked Jan 21, 5:45 PM
Case Number:00561146
Subject:PM WOs Needed - Twin & Wythe.xlsx
Status:Closed
📋
▶
2
Work Order Created Jan 22, 11:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
🚨16.0 business days
👷
▶
2
Technician Assigned Feb 12, 10:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:20d 23h
⏳2.0 business days
💵
Expenses Added Feb 16, 9:23 AM
Type:Expenses
Status:Open
Qty:1
⏳2.0 business days
⏱️
▶
2
Labor Added Feb 18, 11:52 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:6d 13h, 0m
⚠️7.0 business days
📄
Status: Ready to Bill by Brandi AlvarezFeb 27, 3:20 PM
From:Closed
To:Ready to Bill
Duration in Previous:8d 15h
⏳1.7 business days
📨
▶
3
Status: Invoice Pending Mar 2, 5:50 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created
Invoice Number:SM-255295
Bottlenecks
Ready for Scheduling
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)