Primary Delay4.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay6.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.4d / 1.0d SLA
Assigned
1.7d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/30/26 AJinerson - Email logged on WO-01339640. Received email back from James stating they now have Mon. 2/2 available and confirmed scheduling for Mon. 2/2 now through Weds. 2/4 with arrival between 9am-11am each morning.
1/30/26 AJinerson - Email logged on WO-01339640. Received confirmation email from James to schedule tech visit for Tues. 2/3 and Weds. 2/4 with eta between 9am-11am.
James confirmed he will be the POC onsite for this service visit, and no other arrival instructions needed.
1/30/26 AJinerson - Email logged on WO-01339640. Received email back from James asking for an estimate. FWD email to ASMs to further assist.
1/30/26 AJinerson - Email logged on WO-01339640. Sent email back confirming we could schedule to start on 2/3 through 2/4, but do not have 2/5 and 2/6 currently avail. and possibility that we would need to schedule a return visit week of 2/9-2/13 to complete any remaining units.
1/30/26 AJinerson - Email logged on WO-01339640. Received email back from James asking to push date back by 1 day (to 2/3). 1/29/26 AJinerson - Email logged on WO-01339640. Sent email to James offering tech visit on Mon. 2/2 - Weds. 2/4 with eta between 9am-11am each morning.
1/29/26 AJinerson - Call logged on WO-01339640. Left VM for James regarding scheduling service.
1/29/26 AJinerson - Discussed with tech SUP regarding 15 individual PM WOs came through. Chatter to ASM and Dispatch SUP to see if this is correct, or if we should have only received 1 WO with ebt link for all equipment. Chatter logged on WO-01339640.
1/23/26 SReich - Left James a vm on WO-01339621, gave him the WO # and told him someone would be reaching out to schedule.
🔧Work Performed
Completed PM Service
🔍Technician Findings
Chair is operational
⚠️Problem Description
PM
📄Description
Ferno Model 59-T EZ-Glide Stair Chair
📧
Email
Completed Jan 30, 2026
1/30/26 AJinerson - Email logged on WO-01339640. Received email back from James stating they now have Mon. 2/2 available and confirmed scheduling for Mon. 2/2 now through Weds. 2/4 with arrival between 9am-11am each morning.
📧
email
Completed Jan 30, 2026
1/30/26 AJinerson - Email logged on WO-01339640. Received confirmation email from James to schedule tech visit for Tues. 2/3 and Weds. 2/4 with eta between 9am-11am
📧
Email
Completed Jan 30, 2026
1/30/26 AJinerson - Email logged on WO-01339640. Received email back from James asking to push date back by 1 day (to 2/3).
📧
Email
Completed Jan 30, 2026
1/30/26 AJinerson - Email logged on WO-01339640. Received email back from James asking for an estimate. FWD email to ASMs to further assist.
📧
Email
Completed Jan 30, 2026
1/30/26 AJinerson - Email logged on WO-01339640. Sent email back confirming we could schedule to start on 2/3 through 2/4, but do not have 2/5 and 2/6 currently avail. and possibility that we would need to schedule a return visit week of 2/9-2/13 to complete any remaining units.
📧
Email
Completed Jan 29, 2026
1/29/26 AJinerson - Email logged on WO-01339640. Sent email to James offering tech visit on Mon. 2/2 - Weds. 2/4 with eta between 9am-11am each morning.
📞
Call
Completed Jan 29, 2026
1/29/26 AJinerson - Call logged on WO-01339640. Left VM for James regarding scheduling service.
📞
Call
Completed Jan 23, 2026
1/23/26 SReich - Left James a vm on WO-01339621, gave him the WO # and told him someone would be reaching out to schedule.