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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340276 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Good Samaritan Hospital - Baltimore MD — 5601 Loch Raven Blvd, Baltimore MD, 21239

Jan 28, 2026 → Feb 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 11, 2026
✗ SLA Missed (1 biz days late)
Active: 11 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 28 → Jan 29, 2026
1 business day (not counted)
5d
▶ Clock Running
Status: Assigned
Jan 29 → Feb 5, 2026
5 business days (counted)
Running total: 5 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 13, 2026
6 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Jan 28, 2026 Completed: Feb 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Jan 29 Ready for Release ⏸ Paused 1 —
Jan 29 → Feb 5 Assigned ▶ Running 5 5
Feb 5 → Feb 13 Scheduled ▶ Running 6 11
Feb 13 → Feb 13 Tech On Site ▶ Running 0 11
Dispatch 0.0d
Holding 2.0d (excluded)
Coordinators 12.2d
Field Work 0.8d
Billing 1.3d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
2.0 days
Coordinators
12.2 days
Over SLA
Field Work
0.8 days
Billing
1.3 days
Over SLA
Created: Jan 28, 2026 Due: Feb 11, 2026 Completed: Feb 14, 2026 (2 days late)
📅
13.0 days Total Age
⏱️
6.7d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
11.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562751
URGENT Philips WO Request
Closed
FCO86600081 - Follow-up repair to be handled by Philips ASP Emsar. Serial number H29657309AD6B.
Priority
High
Origin
Email
Reason
New Case
Contact
Alan Maglinte
Owner
Erin Martin
Created
Jan 28, 2026
Work Orders from this Case (2)
WO-01340276 (current) Invoiced
Repair • Allan Klus
Created: Jan 28, 2026 • Closed: Feb 13, 2026
WO-01340278 07e-Partial Project
Repair • Allan Klus
Created: Jan 28, 2026 • Closed: Feb 27, 2026
Completed with significant delays
Invoiced • 35 days old
🚨
Primary Delay 6.7 days stuck in "Scheduled"
⏱️
Total Delay 11.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
2.0d
Assigned
5.5d / 0.5d SLA
Scheduled
6.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/06/2026 RFosbury - dispatch to Allan for Feb 12 and 13

01/28/2026 RFosbury Alan Maglinte stated he received quotes last not and will process the PO ASAP.

🔧 Work Performed
Replaced the 3-way Solenoid Valve (AECM) and the Proportional Valve (AECM) per the Trilogy EV 300 Service Manual rev 4. All required tests passed.
🔍 Technician Findings
Failed the pre-test for FCO86600081
⚠️ Problem Description
FCO86600081 - Follow-up repair to be handled by Philips ASP Emsar. Serial number H29657309AD6B.
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Jan 28, 8:25 AM
Case Number: 00562751
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 28, 8:55 AM
Work Order: WO-01340276
Type: Repair
Priority: PC
✅
Status: Ready for Release by Rich Fosbury Jan 28, 9:17 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 29, 3:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From: Ready for Release
To: Assigned
Duration in Previous: 1d 5h
⚠️ 6.0 business days
📅
▶
3 Dispatch Scheduled Feb 5, 1:10 PM
Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 6d 22h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-12T13:00:00.000+0000
📅
▶
2 Dispatch Scheduled Feb 6, 8:53 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-11T00:00:00.000+0000
⚠️ 6.0 business days
🔧
▶
2 Status: Tech On Site Feb 13, 12:30 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.75, 3
⏱️
▶
2 Labor Added Feb 13, 2:14 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 44m, 0m
⏱️
Labor Added Feb 13, 6:05 PM
Type: Labor
Status: Open
Qty: 4
🚗
▶
2 Travel Added Feb 13, 7:55 PM
Travel Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses, Labor
Status: Open
Qty: 1, 0.5
🏁
Status: Closed by Allan Klus Feb 13, 8:00 PM
From: Tech Off Site
To: Closed
Duration in Previous: 5h 45m
⏳ 2.5 business days
⏱️
Labor Added Feb 18, 11:46 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 11:57 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 15h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 4h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Assigned
Duration: 5.5 business days (threshold: 4.0 business hours)
Exceeded by 5.0 business days
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00562751
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Feb 10, 7:00 PM
Created
Jan 28, 8:55 AM
Invoice #
N/A

Work Details (11)

Name Type Status Qty Amount Date
WL-03105039 Labor Open 0.75 $0.00 Feb 13, 12:33 PM
WL-03105040 Travel Open 3 $0.00 Feb 13, 12:33 PM
WL-03105267 Labor Open 2.5 $237.50 Feb 13, 2:14 PM
WL-03105733 Labor Open 4 $155.00 Feb 13, 6:05 PM
WL-03105918 Travel Open 133 $0.00 Feb 13, 7:55 PM
WL-03105924 Expenses Open 1 $0.00 Feb 13, 7:59 PM
WL-03105923 Labor Open 0.5 $0.00 Feb 13, 7:59 PM
WL-03105925 Expenses Open 1 $0.00 Feb 13, 7:59 PM
WL-03105926 Expenses Open 1 $0.00 Feb 13, 7:59 PM
WL-03105927 Expenses Open 1 $0.00 Feb 13, 7:59 PM
WL-03110241 Labor Open 0.016666666666667 $38.00 Feb 18, 11:46 AM

Details