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WO-01340278 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Good Samaritan Hospital - Baltimore MD — 5601 Loch Raven Blvd, Baltimore MD, 21239

Jan 28, 2026 → Feb 27, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 11, 2026
✗ SLA Missed (10 biz days late)
Active: 20 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 28 → Jan 29, 2026
1 business day (not counted)
5d
▶ Clock Running
Status: Assigned
Jan 29 → Feb 5, 2026
5 business days (counted)
Running total: 5 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 27, 2026
15 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 20 of ? biz days used
Created: Jan 28, 2026 Completed: Feb 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Jan 29 Ready for Release ⏸ Paused 1 —
Jan 29 → Feb 5 Assigned ▶ Running 5 5
Feb 5 → Feb 27 Scheduled ▶ Running 15 20
Feb 27 → Feb 27 Tech On Site ▶ Running 0 20
Dispatch 0.0d
Holding 2.0d (excluded)
Coordinators 20.8d
Field Work 0.4d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
2.0 days
Coordinators
20.8 days
Over SLA
Field Work
0.4 days
Created: Jan 28, 2026 Due: Feb 11, 2026 (22 days overdue)
📅
22.0 days Total Age
⏱️
15.4d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
20.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562751
URGENT Philips WO Request
Closed
FCO86600081 - Follow-up repair to be handled by Philips ASP Emsar. Serial number H29657309AD6B.
Priority
High
Origin
Email
Reason
New Case
Contact
Alan Maglinte
Owner
Erin Martin
Created
Jan 28, 2026
Work Orders from this Case (2)
WO-01340276 Invoiced
Repair • Allan Klus
Created: Jan 28, 2026 • Closed: Feb 13, 2026
WO-01340278 (current) 07e-Partial Project
Repair • Allan Klus
Created: Jan 28, 2026 • Closed: Feb 27, 2026
Behind Schedule - Needs Attention
07e-Partial Project • 35 days old
🚨
Primary Delay 15.4 days stuck in "Scheduled"
⏱️
Total Delay 20.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
2.0d
Assigned
5.5d / 0.5d SLA
Scheduled
15.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Closed
2.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 RFosbury Allan K to return on Feb 26th / 27th


02/05/2026 RFosbury Allan K onsite Feb 12th and 13th

01/28/2026 RFosbury Alan Maglinte stated he received quotes last not and will process the PO ASAP.

🔧 Work Performed
Replaced 3-way Solenoid Valve and Proportional Valve. All required tests passed.
🔍 Technician Findings
Failed pre-test for FCO86600081
⚠️ Problem Description
FCO86600081 - Follow-up repair to be handled by Philips ASP Emsar. Serial number H29657309AD6B.
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Jan 28, 8:25 AM
Case Number: 00562751
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 28, 8:57 AM
Work Order: WO-01340278
Type: Repair
Priority: PC
✅
Status: Ready for Release by Rich Fosbury Jan 28, 9:17 AM
From: Entered
To: Ready for Release
Duration in Previous: 19m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 29, 3:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From: Ready for Release
To: Assigned
Duration in Previous: 1d 5h
⚠️ 6.0 business days
📅
▶
2 Dispatch Scheduled Feb 5, 4:07 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 7d 1h
📅
▶
2 Dispatch Scheduled Feb 6, 8:53 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-11T00:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 17, 11:28 AM
Scheduled For: 2026-02-26T13:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Feb 18, 9:09 AM
Scheduled For: 2026-02-26T00:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 20, 9:13 AM
Scheduled For: 2026-02-27T00:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 24, 11:02 AM
Scheduled For: 2026-02-26T00:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 27, 8:35 AM
Scheduled For: 2026-02-26T13:00:00.000+0000
🔧
Status: Tech On Site by Allan Klus Feb 27, 9:21 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 17h
⏱️
▶
2 2x Labor Added Feb 27, 11:16 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 54m, 0m
🏁
Status: Closed by Allan Klus Feb 27, 12:40 PM
From: Tech Off Site
To: Closed
Duration in Previous: 1h 23m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Mar 3, 9:22 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 20h

Bottlenecks

Assigned
Duration: 5.5 business days (threshold: 4.0 business hours)
Exceeded by 5.0 business days
Scheduled
Duration: 15.4 business days (threshold: 2.0 business days)
Exceeded by 13.4 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00562751
Closed

ℹ️ Work Order Details

Status
07e-Partial Project
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Feb 26, 8:00 AM
Created
Jan 28, 8:57 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03123107 Labor Open 2 $190.00 Feb 27, 11:16 AM
WL-03123108 Labor Open 0.25 $155.00 Feb 27, 11:16 AM
WL-03127511 Labor Open 0.016666666666667 $38.00 Mar 3, 9:22 AM

Details