FW: Service for stair chair. Waiting for location in ebt to be created.
Closed
Q-00032246
Repair and PM needed
Ferno Stair chair SN 06018020 for general PM/inspection, and a front wheel replacement.
Customer has the parts that are needed for replacement.
Please schedule when the technician will be in the area to reduce travel cost.
https://www.ebiotrack.com/inspection.php?iid=32763
2/4 KSmith -- Scheduled for 2/12 with POC. 12pm-2pm
2/4 KSmith -- Sent email to schedule for 2/9.
1/29 KHardison- Please schedule when the technician will be in the area to reduce travel cost.
🔧Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 06-018020 - Asset ID: 13397229
⚠️Problem Description
Q-00032246
1 of 2
Repair and PM needed
Ferno Stair chair SN 06018020 for general PM/inspection, and a front wheel replacement.
Customer has the parts that are needed for replacement.
Please schedule when the technician will be in the area to reduce travel cost.
https://www.ebiotrack.com/inspection.php?iid=32763
📄Description
Ferno Model 59-T EZ-Glide Stair Chair
📧
Email:Re: Chatham Fire Department -- EMS Repair/PMs -- WO-01340837
Completed Feb 4, 2026
From: EMS@chatham-ma.gov
To: ksmith@emsar.com
Excellent thanks!
Michael Lopriore
EMS Captain
Chatham Fire Department
(508)-945-2324
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, February 4, 2026 11:14:19 AM
To: EMS <EMS@chatham-ma.gov>
Subject: RE: Chatham Fire Department -- EMS Repair/PMs -- WO-01340837
CAUTION: This email originated from outside of the organization. Please take care when clicking links or opening attachments. Whe
📧
Email:Re: Chatham Fire Department -- EMS Repair/PMs -- WO-01340837
Completed Feb 4, 2026
From: EMS@chatham-ma.gov
To: ksmith@emsar.com
Hey Kourtney,
That date works however the service is only for one unit, our Ferno stair chair.
Thanks!
Michael Lopriore
EMS Captain
Chatham Fire Department
(508)-945-2324
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, February 4, 2026 9:39:34 AM
To: EMS <EMS@chatham-ma.gov>
Subject: Chatham Fire Department -- EMS Repair/PMs -- WO-01340837
CAUTION: This email originated from outsid
📧
Email: Chatham Fire Department -- EMS Repair/PMs -- WO-01340837
Completed Feb 4, 2026
To: ems@chatham-ma.gov
CC:
BCC:
Attachment: --none--
Subject: Chatham Fire Department -- EMS Repair/PMs -- WO-01340837
Body:
Hi Mike,
We received your request for service on your two units.
Our technician will be in the area on Thursday, February 12th.
Will February 12th work for the technician to come onsite?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer cove
📅
WO-01340837 - Preventive Maintenance - Model 59-T EZ-Glide - Chatham - Chatham Fire Department
Feb 12, 2026 12:30pm – 1:30pm
Work Order: WO-01340837
Account: CHATHAM FIRE DEPARTMENT
Customer Case Number:
Location: Chatham Fire Department
Address: 135 Depot Road, Chatham, MA 02633
Manufacturer: Ferno
Model #: Model 59-T EZ-Glide
Serial #: 06-018020
Contact Name: Mike Lopriore
Contact Phone: (224) 248-9101
Contact Email: e
Timeline
📞
Case Linked Jan 29, 9:51 AM
Case Number:00563312
Subject:FW: Service for stair chair. Waiting for location in ebt to be created.
Status:Closed
📋
▶
2
Work Order Created Jan 29, 4:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
👷
▶
2
Technician Assigned Jan 29, 4:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:21m
⏳4.9 business days
🗓️
▶
2
Status: Scheduled Feb 4, 11:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-12T18:00:00.000+0000
⚠️5.0 business days
📅
Dispatch Scheduled by Kourtney SmithFeb 10, 9:22 AM
Scheduled For:2026-02-12T17:30:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Paul BonangFeb 12, 10:36 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 23h
⏱️
▶
2
Labor Added Feb 12, 2:44 PM
Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:4h 7m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Feb 16, 5:13 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1m, 0m
🚨11.0 business days
🧾
Invoice Created Mar 3, 5:39 PM
Invoice Number:SM-254158
Bottlenecks
Assigned
Duration: 4.3 business days (threshold: 4.0 business hours)
Exceeded by 3.8 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)