FW: Service for stair chair. Waiting for location in ebt to be created.
Closed
Q-00032246
Repair and PM needed
Ferno Stair chair SN 06018020 for general PM/inspection, and a front wheel replacement.
Customer has the parts that are needed for replacement.
Please schedule when the technician will be in the area to reduce travel cost.
https://www.ebiotrack.com/inspection.php?iid=32763
2/4 KSmith -- Scheduled for 2/12 with POC on WO-01340837. 12pm-2pm
2/4 KSmith -- Sent email to schedule for 2/9 on WO-01340837
1/29 KHardison- Please schedule when the technician will be in the area to reduce travel cost.
🔧Work Performed
Replaced both front caster assemblies. Customer supplied one. Performed function tests.
🔍Technician Findings
Customer had 1 caster assembly but both front wheels were missing rubber
⚠️Problem Description
Q-00032246
2 of 2
Repair and PM needed
Ferno Stair chair SN 06018020 for general PM/inspection, and a front wheel replacement.
Customer has the parts that are needed for replacement.
Please schedule when the technician will be in the area to reduce travel cost. https://www.ebiotrack.com/workorder.php?wo=71257
📄Description
Ferno Model 59-T EZ-Glide Stair Chair
📅
WO-01340838 - Repair - Model 59-T EZ-Glide - Chatham - Chatham Fire Department
Feb 12, 2026 12:30pm – 1:30pm
Work Order: WO-01340838
Account: CHATHAM FIRE DEPARTMENT
Customer Case Number:
Location: Chatham Fire Department
Address: 135 Depot Road, Chatham, MA 02633
Manufacturer: Ferno
Model #: Model 59-T EZ-Glide
Serial #: 06-018020
Contact Name: Mike Lopriore
Contact Phone: (224) 248-9101
Contact Email: e
Timeline
📞
Case Linked Jan 29, 9:51 AM
Case Number:00563312
Subject:FW: Service for stair chair. Waiting for location in ebt to be created.
Status:Closed
📋
▶
2
Work Order Created Jan 29, 4:05 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Jan 29, 4:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:20m
⏳4.9 business days
🗓️
▶
2
Status: Scheduled Feb 4, 11:13 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-12T18:00:00.000+0000
⚠️5.0 business days
📅
Dispatch Scheduled by Kourtney SmithFeb 10, 9:22 AM
Scheduled For:2026-02-12T17:30:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Paul BonangFeb 12, 10:37 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 23h
🔩
▶
2
4x Parts Added Feb 12, 3:02 PM
4x Parts Added → Status: Completed
✔️
Status: Completed by Paul Bonang
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:4h 25m, 0m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Feb 16, 5:13 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🚨11.0 business days
🧾
Invoice Created Mar 3, 5:39 PM
Invoice Number:SM-254158
Bottlenecks
Assigned
Duration: 4.3 business days (threshold: 4.0 business hours)
Exceeded by 3.8 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)