Travel Zone 1
PROBLEM SUMMARY
PM NWD - Special Billing
ADDITIONAL NOTES
PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to
them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper
supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a
copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 1. Thank you!
2/3 KSmith -- Scheduled for 2/18 per site. Sarah requested a Wednesday due to their surgery schedules. 9-11am
2/3 KSmith -- Sent email to schedule for 2/9
2/2/26 SReich
Order No: 752497
Customer PO No: SR1529330
Customer: Rhode Island Spca
Service Request NO: 1529330
Ship To Name: RISPCA
Ship To Address: 155 Plan Way
Ship To City/State: Warwick, RI 02886-1099
Waybill (Tracking #): 1ZE444250370184062
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 02-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10250-00 SERIAL #: DESCRIPTION: M9 PERIODIC MAINTENANCE SERVICE
LINE NO: 2.1 QTY: 1 ITEM: 002-10250-00 SERIAL #: DESCRIPTION: M9 PERIODIC MAINTENANCE SERVICE
01/30/2026 SRobinson- Called Sarah Mcmullin, 14013839300. No option to speak with rep on phone tree. Sending email to smcmullin@rispca.com with WO# and advising a coordinator will be reaching out to schedule.
🔧Work Performed
Performed periodic maintenance as requested. Checked all functions.
🔍Technician Findings
No additional service needed.
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
PM NWD - Special Billing
ADDITIONAL NOTES
PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to
them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper
supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a
copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 1. Thank you!
From: Sarah.McMullin@RISPCA.org
To: ksmith@emsar.com
The 18th sounds great.
Sarah McMullin, CVT, CVBL
Veterinary Services Manager
Rhode Island SPCA Animal Health Center | 155 Plan Way | Warwick, RI 02886
sarah.mcmullin@rispca.org <mailto:sarah.mcmullin@rispca.org> | 401-383-9300
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, February 3, 2026 11:20 AM
To: Sarah McMullin <Sarah.McMullin@RISPCA.org>
Subject: RE: RISPCA -- Midmark PMs -- WO-01341017
N
📧
Email:RE: RISPCA -- Midmark PMs -- WO-01341017
Completed Feb 3, 2026
From: Sarah.McMullin@RISPCA.org
To: ksmith@emsar.com
This is the first time you received an email from this sender (Sarah.McMullin@RISPCA.org). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Secured by Check Point <https://www.checkpoint.com/harmony/email-security/email-office?friew>
Hi Kourtney,
Do you have any Wednesdays available? We don’t have surgery on Wednesdays so the autoclaves being unavailable
📧
Email: RISPCA -- Midmark PMs -- WO-01341017
Completed Feb 3, 2026
To: smcmullin@rispca.com
CC:
BCC:
Attachment: --none--
Subject: RISPCA -- Midmark PMs -- WO-01341017
Body:
Good Morning Sarah,
We received a request from Midmark to complete maintenance on your two units.
The kit for the maintenance has shipped and is scheduled to arrive to your facility tomorrow.
Would Monday, February 9th work for the technician to come onsite and service the units?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6
📋
Outbound to +14013839300
Completed Jan 30, 2026
01/30/2026 SRobinson- Called Sarah Mcmullin, 14013839300. No option to speak with rep on phone tree. Sending email to smcmullin@rispca.com with WO# and advising a coordinator will be reaching out to schedule.
Work Order: WO-01341017
Account: MIDMARK
Customer Case Number: SR 1529330
Location: RISPCA
Address: 155 Plan Way, Warwick, RI 02886
Manufacturer: Midmark
Model #: M9 (Series) Sterilizer
Serial #: V1709688
Contact Name: Sarah Mcmullin
Contact Phone: 14013839300
Contact Email: smcmullin@rispca.com
Due
PDF
00563856 SRA
Jan 30, 2026
PDF
V1709688 checklist
Feb 18, 2026
PDF
RISPCA SRA
Feb 18, 2026
PDF
V1200493 checklist
Feb 20, 2026
Timeline
📞
Case Linked Jan 30, 12:18 PM
Case Number:00563856
Subject:Maintenance
Status:Closed
📋
Work Order Created Jan 30, 1:27 PM
Work Order:WO-01341017
Type:Preventive Maintenance
Priority:P4
📅
Status: Ready for Scheduling by Shelby RobinsonJan 30, 1:45 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:17m
👷
▶
2
Technician Assigned Jan 30, 4:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:2h 17m, 0m
⏳2.0 business days
📅
Status: Ready for Scheduling by Sherry ReichFeb 2, 4:52 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:3d 0h
👷
▶
2
Technician Assigned Feb 3, 10:09 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:17h 16m
🗓️
▶
2
Status: Scheduled Feb 3, 12:04 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-18T14:00:00.000+0000
🚨11.0 business days
🔧
Status: Tech On Site by Paul BonangFeb 18, 9:03 AM
From:Scheduled
To:Tech On Site
Duration in Previous:14d 20h
✔️
▶
2
Status: Completed Feb 18, 3:15 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.25, 1
🏁
Status: Closed by Paul BonangFeb 18, 3:24 PM
From:Completed
To:Closed
Duration in Previous:9m
⏳3.0 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 20, 7:19 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 3h
⏳1.6 business days
📨
▶
3
Status: Invoice Pending Feb 23, 3:52 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created
Invoice Number:SM-254689
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Scheduled
Duration: 10.9 business days (threshold: 2.0 business days)
Exceeded by 8.9 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)