Travel Zone 1
PROBLEM SUMMARY
PM NWD - Special Billing
ADDITIONAL NOTES
PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to
them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper
supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a
copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 1. Thank you!
2/3 KSmith -- Scheduled for 2/18 per site. Sarah requested a Wednesday due to their surgery schedules. 9-11am
2/3 KSmith -- Sent email to schedule for 2/9
01/30/2026 SRobinson- Called Sarah Mcmullin, 14013839300. No option to speak with rep on phone tree. Sending email to smcmullin@rispca.com with WO# and advising a coordinator will be reaching out to schedule.
🔧Work Performed
Performed periodic maintenance and checked unit for proper operation.
🔍Technician Findings
No additional service needed.
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
PM NWD - Special Billing
ADDITIONAL NOTES
PM Service Requirements: Tech needs to watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to
them going on-site. Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper
supplies (including distilled water). Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a
copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 1. Thank you!
To: smcmullin@rispca.com
CC:
BCC:
Attachment: --none--
Subject: Midmark M9 PM's - WO-01341017
Body:
Hello,
I am reaching out to you today to let you know that we have received the PM request for your 2 M9 Sterillizers (SN V1709688 & V1200493) and a work order has been created. That work order number is WO-01341017, you can use this number as a reference if you wanted to check on this request.
A coordinator will be reaching out to you to get this scheduled.
Please let us know if you have
Work Order: WO-01341018
Account: MIDMARK
Customer Case Number: SR 1529330
Location: RISPCA
Address: 155 Plan Way, Warwick, RI 02886
Manufacturer: Midmark
Model #: M9 (Series) Sterilizer
Serial #: V1200493
Contact Name: Sarah Mcmullin
Contact Phone: 14013839300
Contact Email: smcmullin@rispca.com
Due
PDF
00563856 SRA
Jan 30, 2026
PDF
V1200493 checklist
Feb 18, 2026
Timeline
📞
Case Linked Jan 30, 12:18 PM
Case Number:00563856
Subject:Maintenance
Status:Closed
📋
Work Order Created Jan 30, 1:28 PM
Work Order:WO-01341018
Type:Preventive Maintenance
Priority:P4
📅
Status: Ready for Scheduling by Shelby RobinsonJan 30, 1:45 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:17m
👷
▶
2
Status: Assigned Jan 30, 4:03 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:Paul Bonang Jr
⏳2.0 business days
📅
Status: Ready for Scheduling by Sherry ReichFeb 2, 4:53 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:3d 0h
👷
▶
2
Status: Assigned Feb 3, 10:09 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:Paul Bonang Jr
🗓️
▶
2
Status: Scheduled Feb 3, 12:03 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-18T14:00:00.000+0000
🚨11.0 business days
🔧
Status: Tech On Site by Paul BonangFeb 18, 9:03 AM
From:Scheduled
To:Tech On Site
Duration in Previous:14d 20h
✔️
▶
3
Status: Completed Feb 18, 3:21 PM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
🏁
Status: Closed by Paul Bonang
From:Completed
To:Closed
Duration in Previous:3m
⏳3.0 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 20, 7:19 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 3h
⏳1.6 business days
📨
▶
3
Status: Invoice Pending Feb 23, 3:52 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created
Invoice Number:SM-254689
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Scheduled
Duration: 10.9 business days (threshold: 2.0 business days)
Exceeded by 8.9 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)