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WO-01341103 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Philips Tempus Warehouse — 565 Brick Church Park Drive, Nashville TN, 37207

Jan 30, 2026 → Jan 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 12, 2026
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 31, 2026)
0d
▶ Clock Running
Status: Created
Jan 30 → Jan 31, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Jan 31 → Jan 31, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 30, 2026 Completed: Jan 31, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 31 Created ▶ Running 0 0
Jan 31 → Jan 31 Scheduled ▶ Running 0 0
Dispatch 0.3d
Billing 4.7d
✓ SLA Met
Dispatch
0.3 days
Billing
4.7 days
Over SLA
Created: Jan 30, 2026 Due: Feb 12, 2026 Completed: Jan 31, 2026 (12 days early)
📅
0.3 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
14 transitions Status Changes
⚠️
10.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 27, 2026
Visit 2 Jan 28, 2026
Visit 3 Jan 31, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563991
URGENT Philips WO Request
Closed
PMs on Tempus Ls devices at the demo center in Nashville, TN
Priority
High
Origin
Email
Reason
New Case
Contact
Carlos Maldonado
Owner
Erin Martin
Created
Jan 30, 2026
Work Orders from this Case (33)
WO-01341075 Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341076 Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341077 Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341079 Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341080 Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341081 Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341090 Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341091 Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341092 Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341093 Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341094 Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341095 Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341096 Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341098 Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341100 Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341101 Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341102 Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341103 (current) Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341104 Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341105 Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341106 Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341107 Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341109 Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341110 Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341111 Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341112 Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341113 07e-Partial Project
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341114 Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341115 Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341117 Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341118 Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341119 Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341120 Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
Completed with significant delays
Invoiced • 33 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 10.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Closed
13.8d / 1.0d SLA
07e-Partial Project
7.7d
WO Correction Needed
3.3d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-12-26 PM I do not know what you want. I made the correction last week, changing one of the installation lines from qty-1 to qty-0. The completion is one, the unit line is one.

🔧 Work Performed
Perform maintenance, ready for service.
🔍 Technician Findings
nr
⚠️ Problem Description
PMs on Tempus Ls devices at the demo center in Nashville, TN
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
PM - Trade

Timeline

📞
Case Linked Jan 30, 3:26 PM
Case Number: 00563991
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 30, 4:57 PM
Work Order: WO-01341103
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Jan 30, 7:10 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-28T05:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 2h 13m
🚗
▶
2 2x Travel Added Jan 31, 6:13 AM
2x Travel Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 6.5
⏱️
▶
2 Labor Added Jan 31, 6:23 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4.25
⏱️
Labor Added Jan 31, 6:50 AM
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Paul Mccormish Jan 31, 7:14 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12h 3m, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Feb 5, 9:24 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 2h
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 5, 3:24 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 5h 57m
🏁
Status: Closed by Paul Mccormish Feb 6, 2:01 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 22h 37m
⏳ 4.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 11, 9:18 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 19h
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 12, 2:47 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1d 5h
🏁
Status: Closed by Paul Mccormish Feb 12, 5:51 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 4m
⏳ 3.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 9:29 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 15h
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 19, 3:32 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1d 6h
🏁
Status: Closed by Sean Currie Feb 20, 10:04 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 18h 31m
⏳ 3.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 24, 8:35 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 22h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 35m

Bottlenecks

Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00563991
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
Jan 28, 12:00 AM
Created
Jan 30, 4:57 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03086330 Travel Open 8 $0.00 Jan 31, 6:13 AM
WL-03086329 Travel Open 446 $0.00 Jan 31, 6:13 AM
WL-03086332 Labor Open 6.5 $617.50 Jan 31, 6:17 AM
WL-03086333 Labor Open 0.5 $47.50 Jan 31, 6:23 AM
WL-03086334 Labor Open 4.25 $0.00 Jan 31, 6:24 AM
WL-03086335 Labor Open 0.25 $0.00 Jan 31, 6:50 AM
WL-03092651 Labor Open 0.016666666666667 $38.00 Feb 5, 9:24 AM

Details