Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Feb 12, 2026
✓ SLA Met (9 biz days early)
🕐 Clock stopped: Completed (Jan 31, 2026)
0d
▶ Clock Running
Status: Created
Jan 30 → Jan 31, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Jan 31 → Jan 31, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 30, 2026
Completed: Jan 31, 2026
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 30 → Jan 31
Created
▶ Running
0
0
Jan 31 → Jan 31
Scheduled
▶ Running
0
0
Created: Jan 30, 2026
Due: Feb 12, 2026 (21 days overdue)
⏱️
4.0d in Closed
Longest Stage
🔄
15 transitions
Status Changes
⚠️
11.8d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1
Jan 29, 2026
Visit 2
Jan 30, 2026
Visit 3
Jan 31, 2026
AI Analysis
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Case #00563991
URGENT Philips WO Request
Closed
PMs on Tempus Ls devices at the demo center in Nashville, TN
Work Orders from this Case (33)
WO-01341075
Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341076
Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341077
Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341079
Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341080
Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341081
Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341090
Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341091
Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341092
Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341093
Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341094
Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341095
Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341096
Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341098
Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341100
Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341101
Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341102
Invoiced
Preventive Maintenance • Patricia Gordon
Created: Jan 30, 2026 • Closed: Feb 1, 2026
WO-01341103
Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341104
Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341105
Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341106
Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341107
Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341109
Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341110
Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341111
Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341112
Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341113 (current)
07e-Partial Project
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341114
Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341115
Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341117
Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341118
Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341119
Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
WO-01341120
Invoiced
Preventive Maintenance • Paul Mccormish
Created: Jan 30, 2026 • Closed: Jan 31, 2026
🚨
Primary Delay
4.0 days stuck in "Closed"
⏱️
Total Delay
11.8 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
0.0d
/ 2.0d SLA
WO Correction Needed
3.8d
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
🔒
Internal CSA Notes
2-12-26 PM I do not know what you want. I made the correction last week, changing one of the installation lines from qty-1 to qty-0. The completion is one, the unit line is one.
🔧
Work Performed
System ready for clinical use.
⚠️
Problem Description
PMs on Tempus Ls devices at the demo center in Nashville, TN
📄
Description
Philips Healthcare Tempus Pro Patient Monitor
📞
Call Description
PM - Trade
📅
WO-01341113 - Preventive Maintenance - Tempus Pro - Nashville - Philips Tempus Warehouse
Jan 27, 2026 7:00pm – 7:00pm
Work Order: WO-01341113
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-14386572
Location: Philips Tempus Warehouse
Address: 565 Brick Church Park Drive, Nashville, TN 37207
Manufacturer: Philips Healthcare
Model #: Tempus Pro
Serial #: 7022.001806
Contact Name: Carlos Maldonado
Contac
Timeline
📞
Case Number:
00563991
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01341113
Type:
Preventive Maintenance
Priority:
PC
👷
📅
Scheduled For:
2026-01-28T05:00:00.000+0000
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
2h 32m
💵
Type:
Expenses
Status:
Open
Qty:
1
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
2, 0.25, 0.5, 8
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
4.5, 281
✔️
From:
Scheduled, Completed
To:
Completed, Closed
Duration in Previous:
17h 56m, 0m
⏱️
📋
From:
Closed
To:
07e-Partial Project
Duration in Previous:
4d 20h
✏️
From:
07e-Partial Project
To:
WO Correction Needed
Duration in Previous:
5h 43m
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
22h 19m
📋
From:
Closed
To:
07e-Partial Project
Duration in Previous:
4d 18h
✏️
From:
07e-Partial Project
To:
WO Correction Needed
Duration in Previous:
1d 6h
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
3h 4m
📋
From:
Closed
To:
07e-Partial Project
Duration in Previous:
5d 15h
✏️
From:
07e-Partial Project
To:
WO Correction Needed
Duration in Previous:
1d 6h
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
18h 32m
📋
From:
Closed
To:
07e-Partial Project
Duration in Previous:
3d 22h
✏️
From:
07e-Partial Project
To:
WO Correction Needed
Duration in Previous:
2d 6h
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
4h 33m
📋
From:
Closed
To:
07e-Partial Project
Duration in Previous:
4d 13h
Bottlenecks
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
ℹ️ Work Order Details
Status
07e-Partial Project
Type
Preventive Maintenance
Technician
Paul Mccormish
Scheduled
Jan 28, 12:00 AM
Work Details (14)
Name
Type
Status
Qty
Amount
Date
WL-03086502
Expenses
Open
1
$205.00
Jan 31, 1:04 PM
WL-03086503
Expenses
Open
1
$205.00
Jan 31, 1:04 PM
WL-03086504
Expenses
Open
1
$205.00
Jan 31, 1:04 PM
WL-03086505
Expenses
Open
1
$0.00
Jan 31, 1:04 PM
WL-03086506
Expenses
Open
1
$0.00
Jan 31, 1:04 PM
WL-03086507
Expenses
Open
1
$0.00
Jan 31, 1:04 PM
WL-03086508
Expenses
Open
1
$0.00
Jan 31, 1:04 PM
WL-03086509
Labor
Open
2
$0.00
Jan 31, 1:17 PM
WL-03086510
Labor
Open
0.25
$0.00
Jan 31, 1:17 PM
WL-03086511
Labor
Open
0.5
$47.50
Jan 31, 1:17 PM
WL-03086512
Travel
Open
8
$0.00
Jan 31, 1:17 PM
WL-03086513
Labor
Open
4.5
$427.50
Jan 31, 1:24 PM
WL-03086514
Travel
Open
281
$0.00
Jan 31, 1:25 PM
WL-03092723
Labor
Open
0.016666666666667
$38.00
Feb 5, 9:48 AM