Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341218 ↗ ServiceMax

PAYCOM • New Hire Training • PC

📍 Ben McClerklin Trunk Stock — 2426 W Fillmore St Apt 1, Chicago IL, 60612

Feb 2, 2026 → Feb 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 7, 2026
✓ SLA Met
Active: 4 biz days
🕐 Clock stopped: Tech Off Site (Feb 6, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 6, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Feb 2, 2026 Tech Off Site: Feb 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 2 Ready for Scheduling ▶ Running 0 0
Feb 2 → Feb 2 Assigned ▶ Running 0 0
Feb 2 → Feb 6 Scheduled ▶ Running 4 4
Feb 6 → Feb 6 Tech On Site ▶ Running 0 4
Dispatch 0.0d
Coordinators 5.3d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.3 days
Over SLA
Field Work
0.0 days
Created: Feb 2, 2026 Due: Feb 7, 2026 Completed: Feb 6, 2026 (1 days early)
📅
5.0 days Total Age
⏱️
4.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
4.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Ben McClerklin — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 2, 2026
Visit 2 Feb 3, 2026
Visit 3 Feb 4, 2026
Visit 4 Feb 5, 2026
Visit 5 Feb 6, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563954
Personnel Action Form Needs Approval
Closed
1x Impact/Onboarding Week 2/2/2026 - 2/7/2026 for Ben McClerklin
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Jan 30, 2026
Work Orders from this Case (2)
WO-01341218 (current) Invoiced
New Hire Training • Ben McClerklin
Created: Feb 2, 2026 • Closed: Feb 6, 2026
WO-01341219 Invoiced
Cross-Training • Ben McClerklin
Created: Feb 2, 2026 • Closed: Feb 20, 2026
Completed with minor delays
Invoiced • 30 days old
🚨
Primary Delay 4.8 days stuck in "Scheduled"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Scheduled
4.8d / 2.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1x Impact/Onboarding Week 2/2/2026 - 2/7/2026 for Ben McClerklin
🔍 Technician Findings
1x Impact/Onboarding Week 2/2/2026 - 2/7/2026 for Ben McClerklin
⚠️ Problem Description
1x Impact/Onboarding Week 2/2/2026 - 2/7/2026 for Ben McClerklin

Timeline

📞
Case Linked Jan 30, 2:30 PM
Case Number: 00563954
Subject: Personnel Action Form Needs Approval
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Feb 2, 8:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Feb 2, 12:16 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 3h 57m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-02T13:00:00.000+0000
⚠️ 5.0 business days
🔧
▶
2 Status: Tech On Site Feb 6, 4:21 PM
Status: Tech On Site → Status: Completed
✔️
Status: Completed by Ben McClerklin
From: Tech Off Site
To: Completed
Duration in Previous: 2m
⏱️
▶
2 5x Labor Added Feb 6, 4:32 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Ben McClerklin
From: Completed
To: Closed
Duration in Previous: 8m
⏳ 2.9 business days
📄
▶
2 Status: Ready to Bill Feb 10, 5:09 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253532

Bottlenecks

Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00563954
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
New Hire Training
Branch
N/A
Technician
Ben McClerklin
Scheduled
Feb 2, 8:00 AM
Created
Feb 2, 8:18 AM
Invoice #
SM-253532

Work Details (5)

Name Type Status Qty Amount Date
WL-03095792 Labor Open 8 $0.00 Feb 6, 4:32 PM
WL-03095793 Labor Open 8 $0.00 Feb 6, 4:32 PM
WL-03095794 Labor Open 8 $0.00 Feb 6, 4:32 PM
WL-03095795 Labor Open 8 $0.00 Feb 6, 4:32 PM
WL-03095796 Labor Open 8 $0.00 Feb 6, 4:32 PM

Details