Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01341219 ↗ ServiceMax

MIDMARK • Cross-Training • PC

📍 Jon Kuehl Trunk Stock — 2518 NORMAND DR SE, Grand Rapids MI, 49506

Feb 2, 2026 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 14, 2026
✗ SLA Missed (4 biz days late)
Active: 13 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 20, 2026
13 business days (counted)
Running total: 13 of ? biz days used
Created: Feb 2, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 2 → Feb 2 Created ▶ Running 0 0
Feb 2 → Feb 2 Ready for Scheduling ▶ Running 0 0
Feb 2 → Feb 2 Assigned ▶ Running 0 0
Feb 2 → Feb 20 Scheduled ▶ Running 13 13
Dispatch 0.0d
Coordinators 14.3d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
14.3 days
Over SLA
Field Work
0.0 days
Created: Feb 2, 2026 Due: Feb 14, 2026 Completed: Feb 20, 2026 (5 days late)
📅
14.0 days Total Age
⏱️
13.6d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
14.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563954
Personnel Action Form Needs Approval
Closed
1x Impact/Onboarding Week 2/2/2026 - 2/7/2026 for Ben McClerklin
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Jan 30, 2026
Work Orders from this Case (2)
WO-01341218 Invoiced
New Hire Training • Ben McClerklin
Created: Feb 2, 2026 • Closed: Feb 6, 2026
WO-01341219 (current) Invoiced
Cross-Training • Ben McClerklin
Created: Feb 2, 2026 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 30 days old
🚨
Primary Delay 13.6 days stuck in "Scheduled"
⏱️
Total Delay 14.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Scheduled
13.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Midmark and HCP Training with John Kuehl
🔍 Technician Findings
Midmark and HCP Training with John Kuehl
⚠️ Problem Description
1x 1st week OJT on: Midmark w/ Jon Kuehl Week ending: 2/14 for Ben McClerklin "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"

Timeline

📞
Case Linked Jan 30, 2:30 PM
Case Number: 00563954
Subject: Personnel Action Form Needs Approval
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Feb 2, 8:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Feb 2, 2:31 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 6h 9m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-09T13:00:00.000+0000
⚠️ 6.0 business days
🚗
▶
2 3x Travel Added Feb 9, 6:48 PM
3x Travel Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.75, 2.75
⏳ 1.6 business days
⏱️
▶
2 4x Labor Added Feb 10, 8:31 PM
4x Labor Added → 4x Travel Added
🚗
4x Travel Added
Type: Travel
Status: Open
Qty: 103, 117, 28, 12
⚠️ 7.4 business days
✔️
▶
2 Status: Completed Feb 20, 2:28 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Ben McClerklin
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Feb 25, 12:19 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254884

Bottlenecks

Scheduled
Duration: 13.6 business days (threshold: 2.0 business days)
Exceeded by 11.6 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📞
Case 00563954
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Ben McClerklin
Scheduled
Feb 9, 8:00 AM
Created
Feb 2, 8:21 AM
Invoice #
SM-254884

Work Details (14)

Name Type Status Qty Amount Date
WL-03098319 Travel Open 9.6 $0.00 Feb 9, 6:48 PM
WL-03098320 Travel Open 161 $0.00 Feb 9, 6:48 PM
WL-03098321 Travel Open 169 $0.00 Feb 9, 6:48 PM
WL-03098327 Labor Open 0.75 $0.00 Feb 9, 6:53 PM
WL-03098328 Labor Open 2.75 $0.00 Feb 9, 6:53 PM
WL-03098329 Labor Open 2.75 $0.00 Feb 9, 6:53 PM
WL-03100238 Labor Open 1.75 $0.00 Feb 10, 8:31 PM
WL-03100239 Labor Open 2.25 $0.00 Feb 10, 8:31 PM
WL-03100240 Labor Open 0.75 $0.00 Feb 10, 8:31 PM
WL-03100241 Labor Open 0.75 $0.00 Feb 10, 8:31 PM
WL-03100247 Travel Open 103 $0.00 Feb 10, 8:34 PM
WL-03100248 Travel Open 117 $0.00 Feb 10, 8:34 PM
WL-03100249 Travel Open 28 $0.00 Feb 10, 8:34 PM
WL-03100250 Travel Open 12 $0.00 Feb 10, 8:34 PM

Details