Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01349232 ↗ ServiceMax

Modern Animal Hospital • Virtual Tech - Field Repair • P3

📍 Modern Animal Clinic - NOPA — 401 Divisadero St, San Franscisco CA, 94117

Feb 3, 2026 → Mar 2, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 6, 2026
✗ SLA Missed (10 biz days late)
Active: 13 biz days
Paused: 6 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Entered
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Completed
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Incomplete
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Closed
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Incomplete
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 2 of 3 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Feb 5 → Feb 13, 2026
6 business days (not counted)
0d
▶ Clock Running
Status: Reschedule
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 2 of 3 biz days used
3d
▶ Clock Running
Status: Assigned
Feb 16 → Feb 19, 2026
3 business days (counted)
Running total: 5 of 3 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 24, 2026
3 business days (counted)
Running total: 8 of 3 biz days used
▶ Clock Running
Status: Completed
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 8 of 3 biz days used
5d
▶ Clock Running
Status: Reschedule
Feb 24 → Mar 3, 2026
5 business days (counted)
Running total: 13 of 3 biz days used
Created: Feb 3, 2026 Completed: Mar 3, 2026
Business Days Used 13 / 3
0 3d budget +10d over
Show SLA Clock Detail (17 periods)
Period Status Clock Biz Days Running Total
Feb 3 → Feb 3 Created ▶ Running 0 0 / 3
Feb 3 → Feb 3 Ready for Scheduling ▶ Running 0 0 / 3
Feb 3 → Feb 3 Assigned ▶ Running 0 0 / 3
Feb 3 → Feb 3 Entered ▶ Running 0 0 / 3
Feb 3 → Feb 3 Assigned ▶ Running 0 0 / 3
Feb 3 → Feb 4 Scheduled ▶ Running 1 1 / 3
Feb 4 → Feb 5 Tech On Site ▶ Running 1 2 / 3
Feb 5 → Feb 5 Completed ▶ Running 0 2 / 3
Feb 5 → Feb 5 Incomplete ▶ Running 0 2 / 3
Feb 5 → Feb 5 Closed ▶ Running 0 2 / 3
Feb 5 → Feb 5 Incomplete ▶ Running 0 2 / 3
Feb 5 → Feb 13 Awaiting Parts ⏸ Paused 6 —
Feb 13 → Feb 16 Reschedule ▶ Running 0 2 / 3
Feb 16 → Feb 19 Assigned ▶ Running 3 5 / 3
Feb 19 → Feb 24 Scheduled ▶ Running 3 8 / 3
Feb 24 → Feb 24 Completed ▶ Running 0 8 / 3
Feb 24 → Mar 3 Reschedule ▶ Running 5 13 / 3
Dispatch 0.0d
Material Management 7.0d
Coordinators 13.3d
Field Work 1.3d
Incomplete 0.0d (excluded)
Billing 2.5d
✗ SLA Missed
Dispatch
0.0 days
Material Management
7.0 days
Over SLA
Coordinators
13.3 days
Over SLA
Field Work
1.3 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
2.5 days
Created: Feb 3, 2026 Due: Mar 6, 2026 Completed: Mar 3, 2026 (3 days early)
📅
19.2 days Total Age
⏱️
7.0d in Awaiting Parts Longest Stage
🔄
20 transitions Status Changes
⚠️
10.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00564362
RE: Urgent: NOPA Vaporizer Service Revisit
Closed
site would like tech to evaluate dental drill while onsite for WO-01349142
Priority
High
Origin
Email
Reason
New Case
Contact
Lindsay Wilson
Owner
Virtual Tech
Created
Feb 2, 2026
Work Orders from this Case (2)
WO-01349142 Invoiced
Virtual Tech - Field Repair • Angel Rios
Created: Feb 2, 2026 • Closed: Feb 19, 2026
WO-01349232 (current) Invoiced
Virtual Tech - Field Repair • Angel Rios
Created: Feb 3, 2026 • Closed: Mar 2, 2026
Completed with significant delays
Invoiced • 29 days old
🚨
Primary Delay 7.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 10.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
3.3d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Incomplete
0.0d
Closed
2.3d / 1.0d SLA
Awaiting Parts
7.0d / 3.0d SLA
Reschedule
4.8d / 2.0d SLA
WO Correction Needed
0.7d
Billing Review
1.2d / 2.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/02 ARios - Per Dylan Nakoff, work order completed by another service provider. Closed per his request.


3-2 Mburris email sent to POC to set .........Hi Lindsey, we are reaching out to schedule WO-01312035, WO-01351636, WO-01349232, and WO-01341249 work remaining at Modern Animal NOPA. We spoke with Fantasia who let us know that a few of the service requests were completed by a third party, this request appears to still be open.


2/27/26 RBerry- Spoke with DNakoff, requested that we hold off on scheduling until it is determined what WOs are actually needed for this site. Dylan will advise once this has been resolved and WOs can be scheduled.


2-27 Mburris per Rhea hold off on contacting POC until we hear back from account manager



2/24 ARios - Contacted site manager (Lindsay Wilson) to advise of my ETA. She informed me that the dental unit, for which I am scheduled to replace the Turbine and Push Button Cap for the high speed drill, is currently undergoing compressor replacement. Due to the compressor not being operational at this time, I am unable to test the high speed drill after replacing parts. It was agreed that the work order will need to be rescheduled once the unit is fully operational.

2-19 Mburris email from POC to set / 2-24 2pm Lindesy

2-18 Mburris LM on Vmail for POC/ Email sent to POC

2/18/26 RBerry- Parts delivered on 2/9/26 but WO was not released to ASC until 2/13/26. Updated due date


2-3 Mburris called spoke with Lindsay and set for 2-4

🔧 Work Performed
2/04 Called Dentalaire tech support, they stated needs new turbine, part contains chuck that holds burr 3/02 Per Dylan Nakoff, work order completed by another service provider. Closed per his request. DA400RCA
🔍 Technician Findings
2/04 Burr not stay in place on hi speed drill
⚠️ Problem Description
site would like tech to evaluate dental drill while onsite for WO-01349142 https://www.ebiotrack.com/workorder.php?wo=71332

Timeline

📞
Case Linked Feb 2, 11:55 AM
Case Number: 00564362
Subject: RE: Urgent: NOPA Vaporizer Service Revisit
Status: Closed
📋
▶
2 Work Order Created Feb 3, 8:03 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 3, 11:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 45m
🆕
▶
3 Status: Entered Feb 3, 1:56 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Michael Burris
Technician: a0h5A00000GzK9rQAF, Justin Armas
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-04T18:00:00.000+0000
🔧
Status: Tech On Site by Justin Armas Feb 4, 1:37 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 23h 40m
⏱️
▶
3 3x Labor Added Feb 4, 11:45 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Justin Armas
From: Tech On Site, Completed
To: Completed, Incomplete
Duration in Previous: 10h 8m, 0m
🏁
Status: Closed by Justin Armas
From: Incomplete
To: Closed
Duration in Previous: 1m
⚠️
Status: Incomplete by Wendy Argueta Feb 5, 8:19 AM
From: Closed
To: Incomplete
Duration in Previous: 8h 31m
📦
▶
2 Parts Requested Feb 5, 8:29 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From: Incomplete
To: Awaiting Parts
Duration in Previous: 10m
⚠️ 7.0 business days
💵
▶
2 Expenses Added Feb 13, 4:40 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 8d 8h
⏳ 0.9 business days
👷
▶
2 Technician Assigned Feb 16, 1:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Reschedule
To: Assigned
Duration in Previous: 2d 21h
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Feb 19, 6:01 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 3d 4h
📅
▶
2 Dispatch Scheduled Feb 19, 6:34 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-24T19:30:00.000+0000
⏳ 2.7 business days
📅
Dispatch Scheduled by Michael Burris Feb 23, 12:20 PM
Scheduled For: 2026-02-24T19:00:00.000+0000, 2026-02-23T19:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 23, 1:33 PM
Scheduled For: 2026-02-24T19:00:00.000+0000
⏳ 2.0 business days
✔️
Status: Completed by Angel Rios Feb 24, 4:27 PM
From: Scheduled, Completed
To: Completed, Reschedule
Duration in Previous: 4d 22h, 0m
⏳ 4.9 business days
✔️
Status: Completed by Angel Rios Mar 2, 8:48 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 6d 4h, 0m
✏️
Status: WO Correction Needed by Diane Patton Mar 3, 9:31 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 12h 42m
🏁
Status: Closed by Angel Rios Mar 3, 3:25 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 5h 53m
💵
Status: Billing Review by Diane Patton Mar 3, 5:43 PM
From: Closed
To: Billing Review
Duration in Previous: 2h 18m
🏁
Status: Closed by Diane Patton Mar 4, 9:01 AM
From: Billing Review
To: Closed
Duration in Previous: 15h 17m
📄
Status: Ready to Bill by Diane Patton Mar 4, 9:19 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17m
📨
Status: Invoice Pending by Diane Patton Mar 4, 1:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4h 26m
💰
Status: Invoiced by Diane Patton Mar 4, 1:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🧾
Invoice Created Mar 4, 5:29 PM
Invoice Number: SM-255587

Bottlenecks

Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Awaiting Parts
Duration: 7.0 business days (threshold: 3.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days
Reschedule
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00564362
Closed
📦
Parts Order 00089765
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Angel Rios
Scheduled
N/A
Created
Feb 3, 8:03 AM
Invoice #
SM-255587

Work Details (4)

Name Type Status Qty Amount Date
WL-03092428 Labor Open 1 $119.00 Feb 4, 11:45 PM
WL-03092429 Labor Open 2 $0.00 Feb 4, 11:45 PM
WL-03092430 Travel Open 110 $0.00 Feb 4, 11:45 PM
WL-03105555 Expenses Open 1 $0.00 Feb 13, 4:40 PM

Details