Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350222 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Feb 6, 2026 → Present

🟢 On Track
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
⚠ 4 biz days overdue
Active: 18 biz days
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Assigned
Feb 6 → Mar 5, 2026
18 business days (counted)
Running total: 18 of ? biz days used
Created: Feb 6, 2026 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0
Feb 6 → Feb 6 Ready for Scheduling ▶ Running 0 0
Feb 6 → Mar 5 Assigned ▶ Running 18 18
Dispatch 0.0d
Coordinators 0.2d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.2 days
Created: Feb 6, 2026 Due: Feb 27, 2026 (6 days overdue)
📅
19.0 days Total Age
⏱️
0.2d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565739
February Preventative Maintenance WO's
Closed
PM Xiraiyah Coston
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Feb 5, 2026
Work Orders from this Case (11)
WO-01350213 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 6, 2026
WO-01350215 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 6, 2026
WO-01350218 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 6, 2026
WO-01350219 Assigned
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026
WO-01350221 Assigned
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026
WO-01350222 (current) Assigned
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026
WO-01350229 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 19, 2026
WO-01350233 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 19, 2026
WO-01350235 Assigned
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026
WO-01350236 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 19, 2026
WO-01350238 Assigned
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026
On Track
Assigned • 26 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
PM Xiraiyah Coston
📄 Description
Bed, Electric

Timeline

📞
Case Linked Feb 5, 12:13 PM
Case Number: 00565739
Subject: February Preventative Maintenance WO's
Status: Closed
📋
▶
2 Work Order Created Feb 6, 11:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Feb 6, 12:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 23m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00565739
Closed

ℹ️ Work Order Details

Status
Assigned
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Feb 6, 11:05 AM
Invoice #
N/A

Details