Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01350229 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Feb 6, 2026 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (6 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Feb 6 → Feb 19, 2026
8 business days (counted)
Running total: 8 of ? biz days used
Created: Feb 6, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 6 → Feb 6 Created ▶ Running 0 0
Feb 6 → Feb 6 Ready for Scheduling ▶ Running 0 0
Feb 6 → Feb 19 Assigned ▶ Running 8 8
Dispatch 0.0d
Coordinators 9.0d
Billing 2.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.0 days
Over SLA
Billing
2.2 days
Over SLA
Created: Feb 6, 2026 Due: Feb 27, 2026 Completed: Feb 19, 2026 (8 days early)
📅
9.0 days Total Age
⏱️
8.8d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
10.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00565739
February Preventative Maintenance WO's
Closed
PM Xiraiyah Coston
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Feb 5, 2026
Work Orders from this Case (11)
WO-01350213 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 6, 2026
WO-01350215 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 6, 2026
WO-01350218 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 6, 2026
WO-01350219 Assigned
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026
WO-01350221 Assigned
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026
WO-01350222 Assigned
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026
WO-01350229 (current) Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 19, 2026
WO-01350233 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 19, 2026
WO-01350235 Assigned
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026
WO-01350236 Invoiced
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026 • Closed: Feb 19, 2026
WO-01350238 Assigned
Preventive Maintenance • Xiraiyah Coston
Created: Feb 6, 2026
Completed with significant delays
Invoiced • 26 days old
🚨
Primary Delay 8.8 days stuck in "Assigned"
⏱️
Total Delay 10.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
8.8d / 0.5d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/19/26 XC Completed PM
🔍 Technician Findings
2/19/26 XC PM Due
⚠️ Problem Description
PM Xiraiyah Coston
📄 Description
Bed, Electric

Timeline

📞
Case Linked Feb 5, 12:13 PM
Case Number: 00565739
Subject: February Preventative Maintenance WO's
Status: Closed
📋
▶
2 Work Order Created Feb 6, 11:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 6, 12:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 20m
⚠️ 9.0 business days
⏱️
▶
2 Labor Added Feb 19, 6:27 PM
Labor Added → Status: Completed
✔️
Status: Completed by Xiraiyah Coston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 13d 5h, 0m
⏳ 2.7 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 23, 12:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 24, 9:53 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 25, 4:19 PM
Invoice Number: SM-254812

Bottlenecks

Assigned
Duration: 8.8 business days (threshold: 4.0 business hours)
Exceeded by 8.3 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00565739
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Feb 6, 11:09 AM
Invoice #
SM-254812

Work Details (1)

Name Type Status Qty Amount Date
WL-03112778 Labor Open 0.75 $0.00 Feb 19, 6:27 PM

Details