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← WO Overview

WO-01350747 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 VA Medical Center Birmingham — 700 19th St S, Birmingham AL, 35233

Feb 10, 2026 → Mar 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 24, 2026
✗ SLA Missed (7 biz days late)
Active: 16 biz days
🕐 Clock stopped: Tech Off Site (Mar 5, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 23, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 8 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Feb 23 → Feb 25, 2026
2 business days (counted)
Running total: 10 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 3, 2026
4 business days (counted)
Running total: 14 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Mar 3 → Mar 5, 2026
2 business days (counted)
Running total: 16 of ? biz days used
Created: Feb 10, 2026 Tech Off Site: Mar 5, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 23 Scheduled ▶ Running 8 8
Feb 23 → Feb 23 Entered ▶ Running 0 8
Feb 23 → Feb 25 Ready for Scheduling ▶ Running 2 10
Feb 25 → Mar 3 Scheduled ▶ Running 4 14
Mar 3 → Mar 5 Tech On Site ▶ Running 2 16
Dispatch 1.5d
Coordinators 15.3d
Field Work 2.5d
✗ SLA Missed
Dispatch
1.5 days
Over SLA
Coordinators
15.3 days
Over SLA
Field Work
2.5 days
Over SLA
Created: Feb 10, 2026 Due: Feb 24, 2026 Completed: Mar 5, 2026 (8 days late)
📅
16.6 days Total Age
⏱️
8.4d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
12.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Joseph Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 2, 2026
Visit 2 Mar 3, 2026
Visit 3 Mar 4, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566794
URGENT Philips WO Request
Closed
PM
Priority
High
Origin
Email
Reason
New Case
Contact
Robert Whitson
Owner
Kimberly Hardison
Created
Feb 9, 2026
Work Orders from this Case (4)
WO-01350744 Closed
Preventive Maintenance • Joseph Nuovo
Created: Feb 10, 2026 • Closed: Mar 4, 2026
WO-01350745 Tech On Site
Preventive Maintenance • Joseph Nuovo
Created: Feb 10, 2026
WO-01350747 (current) Completed
Preventive Maintenance • Joseph Nuovo
Created: Feb 10, 2026
WO-01350748 Closed
Preventive Maintenance • Joseph Nuovo
Created: Feb 10, 2026 • Closed: Mar 4, 2026
Completed with significant delays
Completed • 22 days old
🚨
Primary Delay 8.4 days stuck in "Scheduled"
⏱️
Total Delay 12.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.5d / 0.5d SLA
Scheduled
12.5d / 2.0d SLA
Ready for Scheduling
2.8d / 1.0d SLA
Tech On Site
2.5d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/25/2026 mklose POC confirm March 2nd

02/10/2026 Bord- called 2059338101 was transferred to biomed, spoke to Robert Whitson, he confirmed FSE onsite for 02/17. stated that there is 11 units that are to be PM'D not just 7. following up in email to robert.whitson@va.gov stated when FSE gets onsite he can call 2059338101 ext 3332885

🔧 Work Performed
PM
🔍 Technician Findings
Device passed all PM tests.
⚠️ Problem Description
PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Feb 9, 6:07 PM
Case Number: 00566794
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 10, 8:39 AM
Work Order: WO-01350747
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Feb 10, 1:02 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-17T06:00:00.000+0000, 2026-02-17T00:00:00.000+0000, 2026-02-17T14:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 4h 22m
⚠️ 8.1 business days
🆕
Status: Entered by Fady Messak Feb 23, 12:35 AM
From: Scheduled
To: Entered
Duration in Previous: 12d 11h
📅
Status: Ready for Scheduling by Brandi Rodriguez Feb 23, 12:30 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 11h 55m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Feb 25, 3:06 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-02T19:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 2h
📅
Dispatch Scheduled by Megan Klose Feb 26, 10:03 AM
Scheduled For: 2026-03-02T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Mar 2, 11:46 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 8h
⏳ 2.0 business days
⏱️
▶
3 3x Labor Added Mar 4, 10:45 PM
3x Labor Added → Status: Tech Off Site → Status: Completed
🚗
Status: Tech Off Site by Joseph Nuovo
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1d 23h
✔️
Status: Completed by Joseph Nuovo
From: Tech Off Site
To: Completed
Duration in Previous: 1m
💵
Expenses Added Mar 4, 11:25 PM
Type: Expenses
Status: Open
Qty: 1

Bottlenecks

Entered
Duration: 4.4 business hours (threshold: 4.0 business hours)
Exceeded by 0.4 business hours
Scheduled
Duration: 8.4 business days (threshold: 2.0 business days)
Exceeded by 6.4 business days
Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 4.1 business days (threshold: 2.0 business days)
Exceeded by 2.1 business days
Tech On Site
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00566794
Closed

ℹ️ Work Order Details

Status
Completed
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Mar 2, 8:00 AM
Created
Feb 10, 8:39 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03130950 Labor Open 1.5 $0.00 Mar 4, 10:45 PM
WL-03130951 Labor Open 2 $155.00 Mar 4, 10:45 PM
WL-03130952 Labor Open 0.25 $150.00 Mar 4, 10:45 PM
WL-03131020 Expenses Open 1 $0.00 Mar 4, 11:25 PM

Details