2-13 Mburris email sent to POC to adjust appt time and day
2-11 Mburris email from POC Brenda to set 9am 2-18
2-10 Mburris email sent to POC
🔧Work Performed
clean, adjust hardware as needed, PM service complete, units serviced Nikon Eclipse E200 serial number 614078,DIG-ll serial number 001829. service complete. per the customer they only have 2 microscopes.
🔍Technician Findings
per the customer they only have 2 microscopes,pms needed.
⚠️Problem Description
Perform PM on Microscopes
1. Nikon LED, SN#614078
2. Non Olympus, SN# unknown
3. Non Olympus, SN# unknown
4. Non Olympus, SN# unknown https://www.ebiotrack.com/workorder.php?wo=71627
📧
Email:RE: VCA #506 W. Coast Specialty & Emergency Animal Hospital (Email to schedule service)
Completed Feb 11, 2026
From: Brenda.Gray@banfield.com
To: michael.burris@emsar.com, dnakoff@emsar.com, scott.barnes@emsar.com
Cc: MarsVH@service-now.com
Hey Michael,
Yes, 2/18 before 10:30am works for the location for their Microscopes. Tech can ask for Stacie upon arrival.
**If a Tech is ever turned away or told the POC is not available, please have the Tech show them the PO form we sent so they are allowed to get the work done.
Brenda Gray
Associate Specialist, Medical equipment
Cell (971)
📧
Email: EMSAR Request for service at VCA West Coast Specialty & Emergency Animal Hospital 506 (Email to schedule service)
Completed Feb 10, 2026
To: brenda.gray@banfield.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at VCA West Coast Specialty & Emergency Animal Hospital 506 (Email to schedule service)
Body:
Hi Brenda Gray,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Perform PM on Microscopes.
Here’s the location information we have on file:
Location:
VCA West Coast Specialty & Emergency Animal Hospital 506
18300 Euclid Street
Fountain Valley,
📅
WO-01350763 - Virtual Tech - Field Repair - Fountain Valley - VCA West Coast Specialty & Emergency Animal Hospital 506
Feb 16, 2026 4:00pm – 7:00pm
Work Order: WO-01350763
Account: VCA
Customer Case Number:
Location: VCA West Coast Specialty & Emergency Animal Hospital 506
Address: 18300 Euclid Street, Fountain Valley, CA 92708
Manufacturer:
Model #:
Serial #:
Contact Name: Brenda Gray
Contact Phone: (971) 409-8266
Contact Email: brenda.gra
Case #00566568 – VCA 506 Fountain Valley, CA - 2 Microscopes
Status: Closed | Priority: Standard
Perform PM on Microscopes
💬Case Comment
Internal Feb 10, 2026 8:37am
Reviewing L2 to see how to proceed with Scope PM's.
Timeline
📞
Case Linked Feb 9, 11:18 AM
Case Number:00566568
Subject:VCA 506 Fountain Valley, CA - 2 Microscopes
Status:Closed
📋
Work Order Created Feb 10, 9:17 AM
Work Order:WO-01350763
Type:Virtual Tech - Field Repair
Priority:P7
📅
Status: Ready for Scheduling by Joseph WhalenFeb 10, 9:28 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:10m
👷
▶
2
Status: Assigned Feb 10, 11:58 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Rene Yescas
🗓️
▶
2
Status: Scheduled Feb 11, 8:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-02-18T17:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Michael BurrisFeb 16, 9:30 AM
Scheduled For:2026-02-16T21:00:00.000+0000
⏱️
3x Labor Added Feb 16, 9:10 PM
Type:Labor, Travel
Status:Open
Qty:2, 0.5
✔️
▶
2
Status: Completed Feb 17, 12:58 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Rene Yescas
From:Completed
To:Closed
Duration in Previous:1m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Feb 19, 1:58 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳2.0 business days
🧾
Invoice Created Feb 20, 7:09 PM
Invoice Number:SM-254390
Bottlenecks
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)