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← WO Overview

WO-01350765 ↗ ServiceMax

Mars Veterinary • Preventive Maintenance • P7

📍 VCA Westlake Village Animal Hospital 958 — 31166 Via Colinas, Westlake Village CA, 91362

Feb 10, 2026 → Feb 24, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 20, 2026
✗ SLA Missed (3 biz days late)
Active: 10 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
2d
▶ Clock Running
Status: Assigned
Feb 10 → Feb 12, 2026
2 business days (counted)
Running total: 2 of 7 biz days used
▶ Clock Running
Status: Entered
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 2 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 2 of 7 biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 2 of 7 biz days used
▶ Clock Running
Status: Entered
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 2 of 7 biz days used
2d
▶ Clock Running
Status: Assigned
Feb 12 → Feb 17, 2026
2 business days (counted)
Running total: 4 of 7 biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 25, 2026
6 business days (counted)
Running total: 10 of 7 biz days used
Created: Feb 10, 2026 Completed: Feb 25, 2026
Business Days Used 10 / 7
0 7d budget +3d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0 / 7
Feb 10 → Feb 10 Ready for Scheduling ▶ Running 0 0 / 7
Feb 10 → Feb 12 Assigned ▶ Running 2 2 / 7
Feb 12 → Feb 12 Entered ▶ Running 0 2 / 7
Feb 12 → Feb 12 Assigned ▶ Running 0 2 / 7
Feb 12 → Feb 12 Scheduled ▶ Running 0 2 / 7
Feb 12 → Feb 12 Entered ▶ Running 0 2 / 7
Feb 12 → Feb 17 Assigned ▶ Running 2 4 / 7
Feb 17 → Feb 25 Scheduled ▶ Running 6 10 / 7
Dispatch 0.0d
Coordinators 12.1d
Billing 3.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.1 days
Over SLA
Billing
3.0 days
Over SLA
Created: Feb 10, 2026 Due: Feb 19, 2026 Completed: Feb 25, 2026 (5 days late)
📅
10.2 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
10.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00566568
VCA 506 Fountain Valley, CA - 2 Microscopes
Closed
Perform PM on Microscopes
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brenda Gray
Owner
Virtual Tech
Created
Feb 9, 2026
Work Orders from this Case (2)
WO-01350763 Invoiced
Virtual Tech - Field Repair • Rene Yescas
Created: Feb 10, 2026 • Closed: Feb 17, 2026
WO-01350765 (current) Closed
Preventive Maintenance • Rene Yescas
Created: Feb 10, 2026 • Closed: Feb 24, 2026
Completed with significant delays
Closed • 22 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 10.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Assigned
4.6d / 0.5d SLA
Scheduled
6.5d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Billing Review
3.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/28/26 DPatton - Does WO have the correct smc? (The other 2 WO's have EMS rate card)

2-17 Mburris called spoke with Sean and set for 2-24 9am

2-12 Mburris called spoke with Heather and set for 2-13 between 8am and 9:30am  

2/12/2026 Sramen - parts delivering to site 2/13. Please schedule WO-01350957, WO-01350765, WO-01350727 together. There is also a repair if all 4 can be completed at the same time. WO-01351046

2-10 Mburris email sent to POC

🔧 Work Performed
performed pm service on 2 microscopes,serial numbers 002274 and 4k01162.service complete
🔍 Technician Findings
pm service needed,per the customer they only have 2 microscopes,
⚠️ Problem Description
Perform PM on Microscopes 1. Microscope - CX21, SN#4K01162 2. Microscope - CX21, SN# N/A 3. Microscope - CX21, SN# SN#002274 4. Microscope - CX21, SN# N/A

Timeline

📞
Case Linked Feb 9, 11:18 AM
Case Number: 00566568
Subject: VCA 506 Fountain Valley, CA - 2 Microscopes
Status: Closed
📋
▶
2 Work Order Created Feb 10, 9:24 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Joseph Whalen
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Feb 10, 4:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7h 22m
⏳ 2.9 business days
🆕
▶
2 Status: Entered Feb 12, 11:48 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: a0hVU0000029HN3YAM, Michael Russell
📅
▶
2 Dispatch Scheduled Feb 12, 11:59 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 10m
🆕
▶
2 Status: Entered Feb 12, 4:21 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician: a0h5A00000GzKAdQAN, Rene Yescas
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Feb 17, 12:37 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-24T17:00:00.000+0000
⚠️ 6.0 business days
⏱️
▶
2 3x Labor Added Feb 24, 8:22 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 7h, 0m
⏳ 3.5 business days
💵
Status: Billing Review by Diane Patton Feb 28, 12:20 PM
From: Closed
To: Billing Review
Duration in Previous: 3d 15h
⏳ 3.0 business days
🏁
Status: Closed by Dylan Nakoff Mar 4, 4:10 PM
From: Billing Review
To: Closed
Duration in Previous: 4d 3h

Bottlenecks

Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00566568
Closed

ℹ️ Work Order Details

Status
Closed
Priority
P7
Type
Preventive Maintenance
Branch
N/A
Technician
Rene Yescas
Scheduled
Feb 24, 12:00 PM
Created
Feb 10, 9:24 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03118604 Labor Open 2 $298.00 Feb 24, 8:22 PM
WL-03118605 Labor Open 2.5 $372.50 Feb 24, 8:22 PM
WL-03118606 Travel Open 88 - Feb 24, 8:22 PM

Details