Q-00032415
ID# 13116320
ID# 13116322
The exam tables in rooms 402 and 403 are having electrical issues. The foot pedal is only partially operational which limits the use of the bed and interferes with patient care. Can you please assist as soon as possible?
Technician to evaluate tables to determine if issue is in the foot controls or the exam tables.
Parts TBD if needed.
https://www.ebiotrack.com/omnicor/workorder.php?wo=7085
2/24 KSmith -- Rescheduled for 3/2 with Victoria. 10am-12pm on WO-01350984
2/24 KSmith -- Sent email to reschedule for 3/2
2/23 KSmith -- Need to reschedule due to the inclement weather that hit the area yesterday. Sent email to Victoria to reschedule for tomorrow
2/16 KSmith -- Scheduled for 2/23 with Victoria. 11am-1pm
2/16 KSmith -- Sent email to schedule for 2/23 (CG)
2/13 KSmith -- Scheduled with WO-01351458 and WO-01350986
2/12 KSmith -- Victoria is on PTO until 2/17 and will schedule upon her return.
2/11 KSmith -- Sent email to schedule for Monday
🔧Work Performed
Upon inspection I reseated the power cord and found both foot and hand controls working.
🔍Technician Findings
Exam chair 13116320 controls were functional
⚠️Problem Description
Q-00032415
ID# 13116320
The exam tables in rooms 402 and 403 are having electrical issues. The foot pedal is only partially operational which limits the use of the bed and interferes with patient care.
Technician to evaluate tables to determine if issue is in the foot controls or the exam tables.
Parts TBD if needed.
https://www.ebiotrack.com/omnicor/workorder.php?wo=7085
From: victoria.fahie@ppgreaterny.org
To: ksmith@emsar.com, tricia.schafroth@ppgreaterny.org
Thanks again!
Victoria "Vicki" Fahie
(pronouns: she/her/hers)
Senior Health Center Director
Planned Parenthood of Greater New York
44 Court Street, 4th Floor
New York, NY 11201
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, February 24, 2026 3:15 PM
To: Fahie, Victoria <victoria.fahie@ppgreaterny.org>; Schafroth, Tricia <tricia.schafr
From: victoria.fahie@ppgreaterny.org
To: ksmith@emsar.com, tricia.schafroth@ppgreaterny.org
Hi,
Yes, that works. What time will the tech be on site?
Victoria "Vicki" Fahie
(pronouns: she/her/hers)
Senior Health Center Director
Planned Parenthood of Greater New York
44 Court Street, 4th Floor
New York, NY 11201
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, February 24, 2026 8:39 AM
To: Fahie, Victoria <victoria.fahie@ppgr
From: victoria.fahie@ppgreaterny.org
To: ksmith@emsar.com, tricia.schafroth@ppgreaterny.org
Thank you so much!
Victoria "Vicki" Fahie
(pronouns: she/her/hers)
Senior Health Center Director
Planned Parenthood of Greater New York
44 Court Street, 4th Floor
New York, NY 11201
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, February 24, 2026 1:03 PM
To: Fahie, Victoria <victoria.fahie@ppgreaterny.org>; Schafroth, Tricia <tricia.s
From: victoria.fahie@ppgreaterny.org
To: ksmith@emsar.com, tricia.schafroth@ppgreaterny.org
Hi Kourtney,
My apologies for the late response. The health centers had a delayed opening today. Is your tech available tomorrow?
Additionally, we got some new equipment and need it to be inspected. Can this be completed during the same visit?
Victoria "Vicki" Fahie
(pronouns: she/her/hers)
Senior Health Center Director
Planned Parenthood of Greater New York
44 Court Street, 4th
From: tricia.schafroth@ppgreaterny.org
To: ksmith@emsar.com, victoria.fahie@ppgreaterny.org
Hi do you have anything this week?
Tricia Schafroth
(Pronouns: She, her and hers)
Regional Director of Health Center Operations
Planned Parenthood of Greater New York
1040 State Street | Schenectady, NY 12307
Mobile: 518-491-1758
tricia.schafroth@ppgreaterny.org | ppgreaterny.org <https://protect.checkpoint.com/v2/r01/___http://www.ppgreaterny.org/___.YzJ1OmVtc2FyMTpjOm86OTdhZDkwMDM4Njk3Z
From: victoria.fahie@ppgreaterny.org
To: ksmith@emsar.com, tricia.schafroth@ppgreaterny.org
Thank you so much!
Victoria "Vicki" Fahie
(pronouns: she/her/hers)
Senior Health Center Director
Planned Parenthood of Greater New York
44 Court Street, 4th Floor
New York, NY 11201
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, February 20, 2026 10:37 AM
To: Fahie, Victoria <victoria.fahie@ppgreaterny.org>; Schafroth, Tricia <tricia.s
From: victoria.fahie@ppgreaterny.org
To: ksmith@emsar.com, tricia.schafroth@ppgreaterny.org
Yes, please! 2/23 is perfect!
Victoria "Vicki" Fahie
(pronouns: she/her/hers)
Senior Health Center Director
Planned Parenthood of Greater New York
44 Court Street, 4th Floor
New York, NY 11201
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, February 17, 2026 3:53 PM
To: Fahie, Victoria <victoria.fahie@ppgreaterny.org>; Schafroth, Trici
From: victoria.fahie@ppgreaterny.org
To: ksmith@emsar.com, tricia.schafroth@ppgreaterny.org
Hi Kourtney,
My apologies for the delay, I have been out on PTO. I can confirm the scheduling with you. When is the earliest available appointment for servicing of these devices?
Victoria "Vicki" Fahie
(pronouns: she/her/hers)
Senior Health Center Director
Planned Parenthood of Greater New York
44 Court Street, 4th Floor
New York, NY 11201
________________________________
F
To: victoria.fahie@ppgreaterny.org; tricia.schafroth@ppgreaterny.org
CC:
BCC:
Attachment: --none--
Subject: Re: Brooklyn 44 Court Planned Parenthood -- EMSAR Repair -- WO-01350984
Body:
Hi Victoria,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Brooklyn 44 Court Planned Parenthood located at 44 Court Street, 4th Floor?
· If not, would you have the co
To: victoria.fahie@ppgreaterny.org; tricia.schafroth@ppgreaterny.org
CC:
BCC:
Attachment: --none--
Subject: Re: Brooklyn 44 Court Planned Parenthood -- EMSAR Repair -- WO-01350984
Body:
Hi Victoria,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Brooklyn 44 Court Planned Parenthood located at 44 Court Street, 4th Floor?
· If not, would you have the co
To: victoria.fahie@ppgreaterny.org
CC:
BCC:
Attachment: --none--
Subject: Brooklyn 44 Court Planned Parenthood -- EMSAR Repair -- WO-01350984
Body:
Hi Victoria,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Brooklyn 44 Court Planned Parenthood located at 44 Court Street, 4th Floor?
· If not, would you have the contact information of the person I need to
Work Order: WO-01350984
Account: PLANNED PARENTHOOD OF GREATER NEW YORK
Customer Case Number:
Location: Brooklyn 44 Court Planned Parenthood
Address: 44 COURT STREET 4TH FLOOR, BROOKLYN, NY 11201
Manufacturer:
Model #:
Serial #:
Contact Name: Victoria Fahie
Contact Phone:
Contact Email: victori
Timeline
📞
Case Linked Feb 4, 11:36 AM
Case Number:00565196
Subject:L2 review
Status:Closed
⚠️5.0 business days
📋
Work Order Created Feb 10, 5:20 PM
Work Order:WO-01350984
Type:Evaluation
Priority:P5
📅
Status: Ready for Scheduling by Shelby RobinsonFeb 10, 5:27 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:6m
👷
▶
2
Technician Assigned Feb 11, 11:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:18h 3m
⏳3.0 business days
👷
Technician Assigned by Kourtney SmithFeb 13, 11:16 AM