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WO-01350986 ↗ ServiceMax

PLANNED PARENTHOOD OF GREATER NEW YORK • Evaluation • P5

📍 Brooklyn 44 Court Planned Parenthood — 44 COURT STREET 4TH FLOOR, BROOKLYN NY, 11201

Feb 10, 2026 → Mar 2, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 18, 2026
✗ SLA Missed (9 biz days late)
Active: 14 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 11, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 17, 2026
3 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Entered
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 4 of 5 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 23, 2026
4 business days (counted)
Running total: 8 of 5 biz days used
▶ Clock Running
Status: Entered
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 8 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 9 of 5 biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 24 → Mar 3, 2026
5 business days (counted)
Running total: 14 of 5 biz days used
Created: Feb 10, 2026 Completed: Mar 3, 2026
Business Days Used 14 / 5
0 5d budget +9d over
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0 / 5
Feb 10 → Feb 11 Ready for Scheduling ▶ Running 1 1 / 5
Feb 11 → Feb 17 Assigned ▶ Running 3 4 / 5
Feb 17 → Feb 17 Entered ▶ Running 0 4 / 5
Feb 17 → Feb 17 Assigned ▶ Running 0 4 / 5
Feb 17 → Feb 23 Scheduled ▶ Running 4 8 / 5
Feb 23 → Feb 23 Entered ▶ Running 0 8 / 5
Feb 23 → Feb 24 Assigned ▶ Running 1 9 / 5
Feb 24 → Mar 3 Scheduled ▶ Running 5 14 / 5
Dispatch 0.0d
Coordinators 16.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
16.6 days
Over SLA
Created: Feb 10, 2026 Due: Feb 17, 2026 Completed: Mar 3, 2026 (13 days late)
📅
13.3 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
10.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00565196
L2 review
Closed
Q-00032415 ID# 13116320 ID# 13116322 The exam tables in rooms 402 and 403 are having electrical issues. The foot pedal is only partially operational which limits the use of the bed and interferes with patient care. Can you please assist as soon as possible? Technician to evaluate tables to determine if issue is in the foot controls or the exam tables. Parts TBD if needed. https://www.ebiotrack.com/omnicor/workorder.php?wo=7085
Priority
Standard
Origin
Email
Reason
New Case
Contact
Victoria Fahie
Owner
Shelby Robinson
Created
Feb 4, 2026
Work Orders from this Case (2)
WO-01350984 Closed
Evaluation • Edward Arias
Created: Feb 10, 2026 • Closed: Mar 2, 2026
WO-01350986 (current) Closed
Evaluation • Edward Arias
Created: Feb 10, 2026 • Closed: Mar 2, 2026
Completed with significant delays
Closed • 22 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 10.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
5.9d / 0.5d SLA
Scheduled
9.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/24 KSmith -- Rescheduled for 3/2 with Victoria. 10am-12pm on WO-01350984

2/24 KSmith -- Sent email to reschedule for 3/2

2/23 KSmith -- Need to reschedule due to the inclement weather that hit the area yesterday. Sent email to Victoria to reschedule for tomorrow

2/17 KSmith -- Scheduled for 2/23 with Victoria. 11am-1pm

2/16 KSmith -- Sent email to schedule for 2/23 (CG) on WO-01350984

2/13 KSmith -- Scheduled with WO-01351458 and WO-01350984

2/12 KSmith -- Victoria is on PTO until 2/17 and will schedule upon her return.2/11 KSmith -- Sent email to schedule for Monday on WO-01350984

🔧 Work Performed
Upon inspection I found no function on the foot and hand controls.I checked the power cord and found it not properly seated.Connected the power cord and verified function of both controls
🔍 Technician Findings
Found exam table (13116322) controls not functioning
⚠️ Problem Description
Q-00032415 ID# 13116322 The exam tables in rooms 402 and 403 are having electrical issues. The foot pedal is only partially operational which limits the use of the bed and interferes with patient care. Technician to evaluate tables to determine if issue is in the foot controls or the exam tables. Parts TBD if needed. https://www.ebiotrack.com/omnicor/workorder.php?wo=7086

Timeline

📞
Case Linked Feb 4, 11:36 AM
Case Number: 00565196
Subject: L2 review
Status: Closed
⚠️ 5.0 business days
📋
▶
2 Work Order Created Feb 10, 5:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Feb 11, 11:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 3m
⏳ 3.0 business days
👷
Technician Assigned by Kourtney Smith Feb 13, 11:16 AM
Technician: a0h5A00000HDTDDQA5, Mohamed Shareed
⏳ 2.0 business days
🆕
▶
4 Status: Entered Feb 17, 9:27 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Chris Galasso
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-23T17:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 0m
⚠️ 5.0 business days
🆕
▶
2 Status: Entered Feb 23, 11:20 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Edward Arias
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 24, 3:16 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-02T16:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 3x Labor Added Mar 2, 7:27 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 4h, 0m

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Assigned
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00565196
Closed

ℹ️ Work Order Details

Status
Closed
Priority
P5
Type
Evaluation
Branch
N/A
Technician
Edward Arias
Scheduled
Mar 2, 11:00 AM
Created
Feb 10, 5:24 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03126992 Labor Open 1.25 $186.25 Mar 2, 7:27 PM
WL-03126993 Labor Open 0.5 $74.50 Mar 2, 7:27 PM
WL-03126994 Travel Open 22 $0.00 Mar 2, 7:27 PM

Details