Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351612 ↗ ServiceMax

Cornell Scott - Hill Health Center Conneticut • Misc. Inspection • P5

📍 Cornell Scott - Lincoln Bassett (PrK-6) — 130 Bassett Street, New Haven CT, 06511

Feb 13, 2026 → Feb 19, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 3 of 5 biz days used
Created: Feb 13, 2026 Completed: Feb 19, 2026
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 5
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 5
Feb 13 → Feb 17 Assigned ▶ Running 1 1 / 5
Feb 17 → Feb 19 Scheduled ▶ Running 2 3 / 5
Dispatch 0.0d
Coordinators 4.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.8 days
Over SLA
Created: Feb 13, 2026 Due: Feb 20, 2026 Completed: Feb 19, 2026 (1 days early)
📅
3.8 days Total Age
⏱️
3.1d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
4.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00568147
do not see location in our system chattered Dylan 2/13 Hemocue Analyzer
Closed
Inspection: New Miscellaneous Equipment Inspection 1 new analyzer that need to be tagged for service. https://www.ebiotrack.com/inspection.php?iid=33064
Priority
Standard
Origin
Email
Reason
New Case
Contact
Carol Dacres
Owner
Jessica Sells
Created
Feb 13, 2026
Work Orders from this Case (2)
WO-01351612 (current) Invoiced
Misc. Inspection • David Cavaco
Created: Feb 13, 2026 • Closed: Feb 19, 2026
WO-01351617 Invoiced
Misc. Inspection • Mohamed Shareed
Created: Feb 13, 2026 • Closed: Feb 20, 2026
Completed with minor delays
Invoiced • 19 days old
🚨
Primary Delay 3.1 days stuck in "Closed"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Closed
3.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/17 KSmith -- Scheduled for 2/19 with Carol. 11am-1pm

2/16 KSmith -- Responded to Carol's email providing 2/19 as a scheduled date and am awaiting response

2/13 KSmith -- Responded to Carol's email providing 2/19 as a scheduled date and am awaiting response

🔧 Work Performed
Inspection: New Miscellaneous Equipment Inspection
🔍 Technician Findings
Inspection: New Miscellaneous Equipment Inspection
⚠️ Problem Description
Inspection: New Miscellaneous Equipment Inspection 1 new analyzer that need to be tagged for service. https://www.ebiotrack.com/inspection.php?iid=33063

Timeline

📞
Case Linked Feb 13, 8:09 AM
Case Number: 00568147
Subject: do not see location in our system chattered Dylan 2/13 Hemocue Analyzer
Status: Closed
📋
▶
2 Work Order Created Feb 13, 12:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 13, 12:59 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Edward Arias
⏳ 2.0 business days
👷
▶
3 Technician Assigned Feb 17, 9:15 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 3d 20h
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-19T17:00:00.000+0000
⏳ 3.0 business days
⏱️
2x Labor Added Feb 19, 3:00 PM
Type: Labor
Status: Open
Qty: 1.75, 0.25
⏱️
▶
2 Labor Added Feb 19, 5:53 PM
Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 8h, 0m
⏳ 3.8 business days
📄
▶
2 Status: Ready to Bill Feb 24, 12:29 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254760

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00568147
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
David Cavaco
Scheduled
Feb 19, 12:00 PM
Created
Feb 13, 12:17 PM
Invoice #
SM-254760

Work Details (3)

Name Type Status Qty Amount Date
WL-03112257 Labor Open 1.75 $208.25 Feb 19, 3:00 PM
WL-03112258 Labor Open 0.25 $29.75 Feb 19, 3:00 PM
WL-03112698 Labor Open 3 $0.00 Feb 19, 5:53 PM

Details