Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351617 ↗ ServiceMax

Cornell Scott - Hill Health Center Conneticut • Misc. Inspection • P5

📍 Cornell Scott - Hill Central — 140 Dewitt St, New Haven CT, 06519

Feb 13, 2026 → Feb 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Entered
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 20, 2026
3 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 4 of 5 biz days used
Created: Feb 13, 2026 Completed: Feb 20, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 13 → Feb 13 Created ▶ Running 0 0 / 5
Feb 13 → Feb 13 Ready for Scheduling ▶ Running 0 0 / 5
Feb 13 → Feb 17 Assigned ▶ Running 1 1 / 5
Feb 17 → Feb 17 Scheduled ▶ Running 0 1 / 5
Feb 17 → Feb 17 Entered ▶ Running 0 1 / 5
Feb 17 → Feb 17 Assigned ▶ Running 0 1 / 5
Feb 17 → Feb 20 Scheduled ▶ Running 3 4 / 5
Feb 20 → Feb 20 Tech On Site ▶ Running 0 4 / 5
Dispatch 0.0d
Coordinators 5.8d
Field Work 0.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.8 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Feb 13, 2026 Due: Feb 20, 2026 Completed: Feb 20, 2026 (on time)
📅
4.8 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
5.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00568147
do not see location in our system chattered Dylan 2/13 Hemocue Analyzer
Closed
Inspection: New Miscellaneous Equipment Inspection 1 new analyzer that need to be tagged for service. https://www.ebiotrack.com/inspection.php?iid=33064
Priority
Standard
Origin
Email
Reason
New Case
Contact
Carol Dacres
Owner
Jessica Sells
Created
Feb 13, 2026
Work Orders from this Case (2)
WO-01351612 Invoiced
Misc. Inspection • David Cavaco
Created: Feb 13, 2026 • Closed: Feb 19, 2026
WO-01351617 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Feb 13, 2026 • Closed: Feb 20, 2026
Completed with minor delays
Invoiced • 19 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 5.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/17 KSmith -- Scheduled for 2/20 with Carol. 2-4pm

2/16 KSmith -- Responded to Carol's email providing 2/18 as a scheduled date and am awaiting response

2/13 KSmith -- Responded to Carol's email providing 2/18 as a scheduled date and am awaiting response

🔧 Work Performed
Completed misc inspection of new equpment. All work documented in ebiotrack S.O #: 2863048-25309-33064
🔍 Technician Findings
Completed misc inspection all work documented in ebiotrack S.O #: 2863048-25309-33064
⚠️ Problem Description
Inspection: New Miscellaneous Equipment Inspection 1 new analyzer that need to be tagged for service. https://www.ebiotrack.com/inspection.php?iid=33064

Timeline

📞
Case Linked Feb 13, 8:09 AM
Case Number: 00568147
Subject: do not see location in our system chattered Dylan 2/13 Hemocue Analyzer
Status: Closed
📋
▶
2 Work Order Created Feb 13, 12:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 13, 1:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 34m
⏳ 2.0 business days
👷
▶
6 Technician Assigned Feb 17, 9:23 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-19T18:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned, Scheduled, Entered
To: Scheduled, Entered, Assigned
Duration in Previous: 3d 20h, 0m
👷
Technician Assigned by Kourtney Smith
Technician: Mohamed Shareed
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-20T20:30:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Feb 20, 10:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 1h
⏱️
▶
3 5x Labor Added Feb 20, 4:22 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 5h 27m
🏁
Status: Closed by Mohamed Shareed
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.9 business days
📄
▶
3 Status: Ready to Bill Feb 25, 11:40 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-254878

Bottlenecks

Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00568147
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Feb 20, 3:30 PM
Created
Feb 13, 12:25 PM
Invoice #
SM-254878

Work Details (5)

Name Type Status Qty Amount Date
WL-03114332 Labor Open 0.5 $0.00 Feb 20, 4:22 PM
WL-03114333 Labor Open 0.75 $89.25 Feb 20, 4:22 PM
WL-03114334 Labor Open 1.75 $208.25 Feb 20, 4:22 PM
WL-03114335 Travel Open 1 - Feb 20, 4:22 PM
WL-03114336 Travel Open 64 - Feb 20, 4:22 PM

Details