Detailed work order timeline, KPIs, and analysis
COVETRUS • Installation • P3
📍 THE CAT HOSPITAL OF ORLANDO - Casselberry — 3950 S US Highway 17-92 Ste 1040, Casselberry FL, 32707
Feb 16, 2026 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 16 → Feb 16 | Created | ▶ Running | 0 | 0 / 3 |
| Feb 16 → Feb 17 | Ready for Scheduling | ▶ Running | 1 | 1 / 3 |
| Feb 17 → Feb 17 | Assigned | ▶ Running | 0 | 1 / 3 |
| Feb 17 → Feb 21 | Scheduled | ▶ Running | 3 | 4 / 3 |
| Feb 21 → Feb 21 | Tech On Site | ▶ Running | 0 | 4 / 3 |
| Feb 21 → Feb 21 | Completed | ▶ Running | 0 | 4 / 3 |
| Feb 21 → Feb 24 | Incomplete | ▶ Running | 2 | 6 / 3 |
| Feb 24 → Mar 5 | Reschedule | ▶ Running | 7 | 13 / 3 |
3/2/26 AJinerson - Sent email to Jackie needing to confirm if they have had the wood backing installed yet, and if they are ready to proceed with scheduling return visit for install service.
3/2/26 AJinerson - Called site to see if they are ready to proceed with scheduling. Office was closed at time of call (2:25PM EST) no answer.
3/2/26 AJinerson - Found WO in "reschedule" status on maps layer, but not pulling on dashboard reports. Per below, we need to schedule return trip on-site once customer has contractor install the appropriate wood backing to proceed with this equipment install.
2/24/26 RBerry- Quote Q-00032772 accepted on 2/24/26. Updated due date. Removed delay code.
2/24 KWeiss, Quote for return trip approved. Moving w/o to reschedule for after wall has been properly backed to support install.
2/24 KWeiss, Created case and sent to sales for quoting return trip.
2/20/26- EColon- Found Metal studs instead of wood studs, Informed customer they would need to get a contractor to install wood backing, and then work order can be rescheduled. Could not install unit today.
2/17/26 AJinerson - Email logged on WO-01350981. Received email back from Jackie confirming scheduling tech visit for both WOs on Friday, 2/20 with arrival between 9am-10am at first site: 266 E Altamonte Dr Altamonte Springs, FL 32701
Jackie also provided updated/corrected address for 2nd WO-01352182 (including suite #): 3950 S US Hwy 17-92 Suite 1040
Casselberry, FL 32707
2/17/26 AJinerson - Email logged on WO-01350981. Sent email back to Jackie offering tech visit on Friday, 2/20 with arrival between 9am-10am for first location. Service for both locations below, and asking for her to confirm she has transportation prepared for this service as well:
The Cat Hospital Of Orlando - 266 E Altamonte Dr Altamonte Springs, FL 32701 (WO-01350981)
My Eye Care - 3950 S US Highway 17-92 Casselberry, FL 32707 (WO-01352182)
2/17/26 AJinerson - Call logged on WO-01350981. Called Jackie directly at (407) 831-9810. No answer, VM was full and could not leave message.
2/17/26 AJinerson - Received confirmation from East District Pod that tech from SC available to cover this WO-01350981 and WO-01352182 on Friday, 2/20. (Tech would travel down Thurs. 2/19 and service on Friday, 2/20). This is the soonest we could have a Progeny tech available, as we do not have one in this general FL area.
2/16/26 AJinerson - Tech sup checking w/ FSE to see if they have skillset to cover this.
2/16/26 AJinerson - Teams follow up message to East District Pod to see if we have a tech available to cover this, or if we will need to find coverage elsewhere.
2/16/26 RBerry- Returning WO to dispatch. There needs to be 2 WOs for this service. 1 for relocation and 1 for installation. Relocation should have address: 266 E Altamonte Dr Altamonte Springs, FL and installation should have address: 3950 S US Highway 17-92
Casselberry FL 32707
2/13/26 AJinerson - Email logged on WO-01350981. Received email back from Jackie requesting to schedule this immediately, as they need this asap for services.
2/13/26 AJinerson - Email logged on WO-01350981. Sent email back to POC Jackie letting her know that we are working with our team to confirm our soonest available date(s) to visit with our x-ray technician, and will follow up as soon as we have confirmed those to proceed with scheduling. (Also WO still in entered status and 2nd WO still needed).
2/12/26 AJinerson - Received email logged on WO-01350981 from sales/customer asking to schedule this service.
2/12/26 AJinerson - Checking w/ team to see soonest available progeny tech to help cover this. There are no progeny techs in FL.
2/12/26 AJinerson - Returned to Dispatch: Please create an installation WO for the new location at 3950 S US Highway 17-92, Casselberry, FL 32707
Discussed w/ SUP who confirmed we will need 2 WOs for this service, 1 for the uninstall and 1 for the install.
2/12/26 AJinerson - Discussed w/ SUP during meeting who is looking into how to proceed w/ this WO. No pre-install survey was completed, this may need to be returned to Dispatch to go to L2.
Also, the address on the WO does not match the address in the problem description, correct address is:
3950 S US Highway 17-92
Casselberry FL 32707
2/12/26 AJinerson - Checking w/ tech sup on skillset needed for tech for this WO to proceed with scheduling appropriate tech to cover. This will need to go to Midmark Progeny tech, even though skillset not listed on WO.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03108511 | Expenses | Open | 1 | $5.15 | Feb 17, 10:53 AM |
| WL-03108512 | Expenses | Open | 1 | $207.30 | Feb 17, 10:53 AM |
| WL-03113867 | Labor | Open | 0.5 | $0.00 | Feb 20, 12:35 PM |
| WL-03113868 | Travel | Open | 423 | $0.00 | Feb 20, 12:35 PM |
| WL-03113869 | Labor | Open | 1 | $119.00 | Feb 20, 12:35 PM |
| WL-03113870 | Labor | Open | 8 | $0.00 | Feb 20, 12:35 PM |
| WL-03114632 | Travel | Open | 3.5 | $80.00 | Feb 20, 7:29 PM |