Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01353252 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Lakeland Supply Chain RDC — 6445 Tradeport Dr, Lakeland FL, 33805

Feb 23, 2026 → Feb 27, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (210 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
▶ Clock Running
Status: Created
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 28, 2026
4 business days (counted)
Running total: 4 of ? biz days used
Created: Feb 23, 2026 Completed: Feb 28, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 23 → Feb 23 Created ▶ Running 0 0
Feb 23 → Feb 28 Scheduled ▶ Running 4 4
Dispatch 0.0d
Coordinators 4.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.8 days
Over SLA
Created: Feb 23, 2026 Due: Dec 31, 2026 (301 days left)
📅
4.9 days Total Age
⏱️
4.8d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00571002
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
High
Origin
Email
Reason
New Case
Contact
Alfred Seijas
Owner
Erin Martin
Created
Feb 23, 2026
Work Orders from this Case (3)
WO-01353252 (current) 07e-Partial Project
FCO • Alberto Galan
Created: Feb 23, 2026 • Closed: Feb 27, 2026
WO-01353254 07e-Partial Project
FCO • Bryan Rodriguez
Created: Feb 23, 2026 • Closed: Feb 27, 2026
WO-01353256 Invoiced
FCO • Shady Messak
Created: Feb 23, 2026 • Closed: Feb 25, 2026
On Track
07e-Partial Project • 10 days old
🚨
Primary Delay 4.8 days stuck in "Scheduled"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 RArnold - Dispatching to Alberto per Fady

🔧 Work Performed
FCO86600069 Multiple Product / ANR
🔍 Technician Findings
N/A
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Feb 23, 11:41 AM
Case Number: 00571002
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 23, 11:54 AM
Work Order: WO-01353252
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Feb 23, 12:17 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-23T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 23m
⏱️
4x Labor Added Feb 23, 4:33 PM
Type: Labor
Status: Open
Qty: 1, 7, 2, 0.016666666666667
⏳ 4.9 business days
✔️
▶
2 Status: Completed Feb 27, 8:05 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Alberto Galan
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.5 business days
⏱️
▶
2 Labor Added Mar 3, 9:20 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 13h

Bottlenecks

Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00571002
Closed

ℹ️ Work Order Details

Status
07e-Partial Project
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Alberto Galan
Scheduled
Feb 23, 8:00 AM
Created
Feb 23, 11:54 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03116581 Labor Open 1 $0.00 Feb 23, 4:33 PM
WL-03116582 Labor Open 7 $380.00 Feb 23, 4:33 PM
WL-03116583 Labor Open 2 $0.00 Feb 23, 4:33 PM
WL-03116584 Labor Open 0.016666666666667 $620.00 Feb 23, 4:33 PM
WL-03127499 Labor Open 0.016666666666667 $152.00 Mar 3, 9:20 AM

Details