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← WO Overview

WO-01353256 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Lakeland Supply Chain RDC — 6445 Tradeport Dr, Lakeland FL, 33805

Feb 23, 2026 → Feb 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (211 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 26, 2026
3 business days (counted)
Running total: 3 of ? biz days used
Created: Feb 23, 2026 Completed: Feb 26, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 23 → Feb 23 Created ▶ Running 0 0
Feb 23 → Feb 26 Scheduled ▶ Running 3 3
Dispatch 0.0d
Coordinators 3.1d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.1 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Feb 23, 2026 Due: Dec 31, 2026 Completed: Feb 26, 2026 (308 days early)
📅
3.2 days Total Age
⏱️
3.1d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
1.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00571002
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
High
Origin
Email
Reason
New Case
Contact
Alfred Seijas
Owner
Erin Martin
Created
Feb 23, 2026
Work Orders from this Case (3)
WO-01353252 07e-Partial Project
FCO • Alberto Galan
Created: Feb 23, 2026 • Closed: Feb 27, 2026
WO-01353254 07e-Partial Project
FCO • Bryan Rodriguez
Created: Feb 23, 2026 • Closed: Feb 27, 2026
WO-01353256 (current) Invoiced
FCO • Shady Messak
Created: Feb 23, 2026 • Closed: Feb 25, 2026
Completed with minor delays
Invoiced • 9 days old
🚨
Primary Delay 3.1 days stuck in "Scheduled"
⏱️
Total Delay 1.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
3.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 RArnold - Dispatching to Shady per Fady

🔧 Work Performed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
🔍 Technician Findings
ANR
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Feb 23, 11:41 AM
Case Number: 00571002
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 23, 11:59 AM
Work Order: WO-01353256
Type: FCO
Priority: PC
📅
▶
3 Dispatch Scheduled Feb 23, 12:20 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 20m
👷
Technician Assigned by Rebecca Arnold
Technician: Shady Messak
⏱️
3x Labor Added Feb 23, 7:47 PM
Type: Labor
Status: Open
Qty: 0.5, 7
⏳ 2.5 business days
✔️
▶
2 Status: Completed Feb 25, 9:12 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Shady Messak
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Feb 26, 10:08 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 58m
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 11m
💰
Status: Invoiced by Josh Longway Feb 27, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Scheduled
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00571002
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Shady Messak
Scheduled
Feb 23, 8:00 AM
Created
Feb 23, 11:59 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03116873 Labor Open 0.5 $0.00 Feb 23, 7:47 PM
WL-03116874 Labor Open 7 $285.00 Feb 23, 7:47 PM
WL-03116875 Labor Open 0.5 $465.00 Feb 23, 7:47 PM
WL-03120955 Labor Open 0.016666666666667 $114.00 Feb 26, 10:08 AM

Details