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WO-01353271 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Lakeland Supply Chain RDC — 6445 Tradeport Dr, Lakeland FL, 33805

Feb 23, 2026 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (213 biz days early)
Active: 1 biz days
🕐 Clock stopped: Invoiced (Feb 24, 2026)
▶ Clock Running
Status: Created
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Completed
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Feb 23, 2026 Invoiced: Feb 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 23 → Feb 23 Created ▶ Running 0 0
Feb 23 → Feb 24 Scheduled ▶ Running 1 1
Feb 24 → Feb 24 Completed ▶ Running 0 1
Feb 24 → Feb 24 Scheduled ▶ Running 0 1
Dispatch 0.1d
Coordinators 1.6d
Field Work 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Coordinators
1.6 days
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: Feb 23, 2026 Due: Dec 31, 2026 Completed: Feb 24, 2026 (310 days early)
📅
1.8 days Total Age
⏱️
1.6d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by April Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 23, 2026
Visit 2 Feb 24, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00571008
URGENT Philips WO Request
Closed
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
Priority
High
Origin
Email
Reason
New Case
Contact
Chris Bayer
Owner
Erin Martin
Created
Feb 23, 2026
Work Orders from this Case (3)
WO-01353270 07e-Partial Project
FCO • Bryan Rodriguez
Created: Feb 23, 2026 • Closed: Feb 27, 2026
WO-01353271 (current) Invoiced
FCO • April Nuovo
Created: Feb 23, 2026 • Closed: Feb 24, 2026
WO-01353274 07e-Partial Project
FCO • Joseph Nuovo
Created: Feb 23, 2026 • Closed: Feb 23, 2026
Completed with minor delays
Invoiced • 9 days old
🚨
Primary Delay 1.6 days stuck in "Scheduled"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
1.6d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 RArnold - Dispatching to April per Fady

🔧 Work Performed
ANR
🔍 Technician Findings
ANR
⚠️ Problem Description
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
📄 Description
V60 Ventilator
📞 Call Description
FCO86600072

Timeline

📞
Case Linked Feb 23, 11:49 AM
Case Number: 00571008
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 23, 12:53 PM
Work Order: WO-01353271
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Feb 23, 1:54 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-23T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1h 1m
⏱️
▶
2 4x Labor Added Feb 24, 9:22 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by April Nuovo
From: Scheduled
To: Completed
Duration in Previous: 19h 32m
🗓️
Status: Scheduled by April Nuovo Feb 24, 6:37 PM
From: Completed, Scheduled
To: Scheduled, Closed
Duration in Previous: 9h 10m
⏱️
▶
2 Labor Added Feb 25, 2:25 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 50m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 0h
💰
Status: Invoiced by Josh Longway Feb 27, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00571008
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Feb 23, 8:00 AM
Created
Feb 23, 12:53 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03117282 Labor Open 6.75 $380.00 Feb 24, 9:22 AM
WL-03117283 Labor Open 1 $620.00 Feb 24, 9:22 AM
WL-03117284 Labor Open 1 $0.00 Feb 24, 9:22 AM
WL-03117285 Labor Open 0.25 $0.00 Feb 24, 9:22 AM
WL-03119664 Labor Open 0.016666666666667 $152.00 Feb 25, 2:25 PM

Details