Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (214 biz days early)
🕐 Clock stopped: Tech Off Site (Feb 23, 2026)
0d
▶ Clock Running
Status: Created
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Feb 23, 2026
Tech Off Site: Feb 23, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 23 → Feb 23
Created
▶ Running
0
0
Feb 23 → Feb 23
Scheduled
▶ Running
0
0
Feb 23 → Feb 23
Tech On Site
▶ Running
0
0
Created: Feb 23, 2026
Due: Dec 31, 2026 (301 days left)
⏱️
3.0d in Closed
Longest Stage
🔄
9 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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🎫
Case #00571008
URGENT Philips WO Request
Closed
V60 / V60 PLUS Ventilator High Flow Therapy (HFT) Market Removal - US Only
🚨
Primary Delay
3.0 days stuck in "Closed"
⏱️
Total Delay
3.2 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
0.4d
/ 2.0d SLA
Tech On Site
0.1d
/ 1.0d SLA
Tech Off Site
0.0d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
WO Correction Needed
0.7d
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
🔒
Internal CSA Notes
02/26/2026 JNuovo - Four IPs were pulled in PWO. Two were canceled as the FSE was uncertain whether or not they could have ANRs done. Two devices were completed. EWO labor and travel matches the two devices that were completed in Philips.
02/23/2026 RArnold - Dispatching to Joesph per Fady
🔍
Technician Findings
Devices unknown, ANR
⚠️
Problem Description
V60 / V60 PLUS Ventilator High Flow Therapy (HFT) Market Removal - US Only
📄
Description
V60 Ventilator
📞
Call Description
FCO86600072
📅
WO-01353274 - FCO - V60 Vent - Lakeland - Lakeland Supply Chain RDC
Feb 23, 2026 8:00am – 5:00pm
Work Order: WO-01353274
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-14545290
Location: Lakeland Supply Chain RDC
Address: 6445 Tradeport Dr, Lakeland, FL 33805
Manufacturer: Philips Healthcare
Model #: V60 Vent
Serial #: 100463963
Contact Name: Chris Bayer
Contact Phone: 904-252-2618
Contac
Timeline
📞
Case Number:
00571008
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01353274
Type:
FCO
Priority:
PC
👷
📅
Scheduled For:
2026-02-23T13:00:00.000+0000
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
1h 2m
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
2h 57m
⏱️
🚗
From:
Tech On Site
To:
Tech Off Site
Duration in Previous:
35m
✔️
From:
Tech Off Site
To:
Completed
Duration in Previous:
2m
🏁
From:
Completed
To:
Closed
Duration in Previous:
5m
⏱️
📋
From:
Closed
To:
07e-Partial Project
Duration in Previous:
1d 20h
✏️
From:
07e-Partial Project
To:
WO Correction Needed
Duration in Previous:
1d 0h
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
5h 12m
📋
From:
Closed
To:
07e-Partial Project
Duration in Previous:
4d 12h
Bottlenecks
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
ℹ️ Work Order Details
Status
07e-Partial Project
Scheduled
Feb 23, 8:00 AM
Work Details (3)
Name
Type
Status
Qty
Amount
Date
WL-03116664
Labor
Open
1
$310.00
Feb 23, 5:29 PM
WL-03116665
Labor
Open
4
$190.00
Feb 23, 5:29 PM
WL-03119668
Labor
Open
0.016666666666667
$76.00
Feb 25, 2:27 PM