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WO-01353353 ↗ ServiceMax

Alivio Medical Center • Misc. Inspection • PSM

📍 Morgan Street — 966 W. 21st St., Chicago IL, 60608

Feb 23, 2026 → Feb 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (2 biz days early)
Active: 2 biz days
🕐 Clock stopped: Tech Off Site (Feb 25, 2026)
▶ Clock Running
Status: Created
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 2 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Feb 23, 2026 Tech Off Site: Feb 25, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 23 → Feb 23 Created ▶ Running 0 0
Feb 23 → Feb 23 Ready for Scheduling ▶ Running 0 0
Feb 23 → Feb 24 Assigned ▶ Running 1 1
Feb 24 → Feb 25 Scheduled ▶ Running 1 2
Feb 25 → Feb 25 Tech On Site ▶ Running 0 2
Dispatch 0.0d
Coordinators 2.7d
Field Work 1.5d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.7 days
Over SLA
Field Work
1.5 days
Billing
0.0 days
Created: Feb 23, 2026 Due: Mar 23, 2026 Completed: Feb 26, 2026 (25 days early)
📅
2.5 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00570974
New Equipment tag and inspection Morgan and Western location
Closed
We have the following new medical equipment that needs tagging and basic inspections. Other misc smaller items might be available was well. Can someone come out this Wednesday morning? Morgan location: 11 - new Midmark exam tables 19 - new Welch Allyn spot check monitors Western location: 3 - new Midmark Exam tables 1 - new Urine Analyzer 6 - new Welch Allyn spot check monitors
Priority
Standard
Origin
Email
Reason
New Case
Contact
Denise Munoz
Owner
Erin Martin
Created
Feb 23, 2026
Work Orders from this Case (2)
WO-01353353 (current) Invoiced
Misc. Inspection • Jon Kuehl
Created: Feb 23, 2026 • Closed: Feb 25, 2026
WO-01353354 Invoiced
Misc. Inspection • Jon Kuehl
Created: Feb 23, 2026 • Closed: Feb 25, 2026
Completed with minor delays
Invoiced • 9 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
0.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-23-26 JK Called contact to schedule visit but could not leave message due mailbox was full.

🔧 Work Performed
Inspected all new items (49 pieces)
🔍 Technician Findings
New units need to be inpected.. Inspected new Exam tables and Connex monitors. OJT
⚠️ Problem Description
We have the following new medical equipment that needs tagging and basic inspections. Other misc smaller items might be available was well. Can someone come out this Wednesday morning? Morgan location: 11 - new Midmark exam tables 19 - new Welch Allyn spot check monitors https://www.ebiotrack.com/inspection.php?iid=33198

Timeline

📞
Case Linked Feb 23, 10:33 AM
Case Number: 00570974
Subject: New Equipment tag and inspection Morgan and Western location
Status: Closed
📋
4 Work Order Created Feb 23, 4:44 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Charles Ramen
Technician: a0h5A00000GzKACQA3, Jon Kuehl
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3m
💵
2x Expenses Added Feb 24, 9:04 AM
Type: Expenses
Status: Open
Qty: 1
🗓️
2 Status: Scheduled Feb 24, 3:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-02-25T13:30:00.000+0000
🔧
Status: Tech On Site by Jonathan Kuehl Feb 25, 9:18 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 17h 44m
🚗
Status: Tech Off Site by Jonathan Kuehl Feb 25, 2:56 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 38m
✔️
2 Status: Completed Feb 25, 8:48 PM
Status: Completed → 5x Labor Added
⏱️
5x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.21666666666667, 5.6333333333333, 12
🏁
Status: Closed by Jonathan Kuehl Feb 25, 8:55 PM
From: Completed
To: Closed
Duration in Previous: 7m
3.4 business days
📄
3 Status: Ready to Bill Mar 2, 2:31 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-255359

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.2 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00570974
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Misc. Inspection
Branch
N/A
Technician
Jon Kuehl
Scheduled
Feb 25, 8:30 AM
Created
Feb 23, 4:44 PM
Invoice #
SM-255359

Work Details (7)

Name Type Status Qty Amount Date
WL-03117214 Expenses Open 1 $0.00 Feb 24, 9:04 AM
WL-03117215 Expenses Open 1 $0.00 Feb 24, 9:04 AM
WL-03120392 Labor Open 0.21666666666667 $149.00 Feb 25, 8:53 PM
WL-03120393 Labor Open 5.6333333333333 $856.75 Feb 25, 8:53 PM
WL-03120394 Travel Open 12 - Feb 25, 8:53 PM
WL-03120395 Expenses Open 1 $0.00 Feb 25, 8:53 PM
WL-03120396 Expenses Open 1 $0.00 Feb 25, 8:53 PM

Details