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WO-01353354 ↗ ServiceMax

Alivio Medical Center • Misc. Inspection • PSM

📍 Western Avenue — 2355 S. Western Ave., Chicago IL, 60608

Feb 23, 2026 → Feb 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (2 biz days early)
Active: 2 biz days
🕐 Clock stopped: Tech Off Site (Feb 25, 2026)
▶ Clock Running
Status: Created
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Feb 23, 2026 Tech Off Site: Feb 25, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 23 → Feb 23 Created ▶ Running 0 0
Feb 23 → Feb 23 Ready for Scheduling ▶ Running 0 0
Feb 23 → Feb 24 Assigned ▶ Running 1 1
Feb 24 → Feb 25 Scheduled ▶ Running 1 2
Feb 25 → Feb 25 Tech On Site ▶ Running 0 2
Dispatch 0.0d
Coordinators 2.7d
Field Work 0.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.7 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Feb 23, 2026 Due: Mar 23, 2026 Completed: Feb 26, 2026 (25 days early)
📅
2.5 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00570974
New Equipment tag and inspection Morgan and Western location
Closed
We have the following new medical equipment that needs tagging and basic inspections. Other misc smaller items might be available was well. Can someone come out this Wednesday morning? Morgan location: 11 - new Midmark exam tables 19 - new Welch Allyn spot check monitors Western location: 3 - new Midmark Exam tables 1 - new Urine Analyzer 6 - new Welch Allyn spot check monitors
Priority
Standard
Origin
Email
Reason
New Case
Contact
Denise Munoz
Owner
Erin Martin
Created
Feb 23, 2026
Work Orders from this Case (2)
WO-01353353 Invoiced
Misc. Inspection • Jon Kuehl
Created: Feb 23, 2026 • Closed: Feb 25, 2026
WO-01353354 (current) Invoiced
Misc. Inspection • Jon Kuehl
Created: Feb 23, 2026 • Closed: Feb 25, 2026
Completed with minor delays
Invoiced • 9 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-23-26 JK Called contact to schedule visit but could not leave message due mailbox was full.

🔧 Work Performed
Performed Misc. inspection on new equipment.
🔍 Technician Findings
New equipment needed to be inpspected
⚠️ Problem Description
We have the following new medical equipment that needs tagging and basic inspections. Other misc smaller items might be available was well. Can someone come out this Wednesday morning? Western location: 3 - new Midmark Exam tables 1 - new Urine Analyzer 6 - new Welch Allyn spot check monitors https://www.ebiotrack.com/inspection.php?iid=33199

Timeline

📞
Case Linked Feb 23, 10:33 AM
Case Number: 00570974
Subject: New Equipment tag and inspection Morgan and Western location
Status: Closed
📋
2 Work Order Created Feb 23, 4:46 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Feb 23, 4:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5m
🗓️
2 Status: Scheduled Feb 24, 3:35 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-02-25T17:00:00.000+0000
🔧
Status: Tech On Site by Jonathan Kuehl Feb 25, 3:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 23h 36m
🚗
Status: Tech Off Site by Ben McClerklin Feb 25, 5:12 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 0m
✔️
Status: Completed by Jonathan Kuehl Feb 25, 8:57 PM
From: Tech Off Site
To: Completed
Duration in Previous: 3h 44m
⏱️
2 8x Labor Added Feb 25, 9:02 PM
8x Labor Added → Status: Closed
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 5m
3.4 business days
📄
3 Status: Ready to Bill Mar 2, 2:32 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255361
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00570974
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Misc. Inspection
Branch
N/A
Technician
Jon Kuehl
Scheduled
Feb 25, 12:00 PM
Created
Feb 23, 4:46 PM
Invoice #
SM-255361

Work Details (8)

Name Type Status Qty Amount Date
WL-03120423 Labor Open 0.25 $37.25 Feb 25, 9:02 PM
WL-03120424 Labor Open 1.6166666666667 $260.75 Feb 25, 9:02 PM
WL-03120425 Labor Open 3.5666666666667 $0.00 Feb 25, 9:02 PM
WL-03120426 Travel Open 3 - Feb 25, 9:02 PM
WL-03120427 Travel Open 185 - Feb 25, 9:02 PM
WL-03120428 Expenses Open 1 $0.00 Feb 25, 9:02 PM
WL-03120429 Expenses Open 1 $0.00 Feb 25, 9:02 PM
WL-03120430 Expenses Open 1 $0.00 Feb 25, 9:02 PM

Details