Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01355210 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 VA Medical Center Birmingham — 700 19th St S, Birmingham AL, 35233

Mar 3, 2026 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Mar 16, 2026
6 biz days remaining
Active: 2 biz days
▶ Clock Running
Status: Created
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 5, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Mar 3, 2026 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Mar 3 → Mar 3 Created ▶ Running 0 0
Mar 3 → Mar 4 Scheduled ▶ Running 1 1
Mar 4 → Mar 5 Tech On Site ▶ Running 1 2
Dispatch 0.1d
Coordinators 1.4d
On Track
Dispatch
0.1 days
Coordinators
1.4 days
Created: Mar 3, 2026 Due: Mar 16, 2026 (11 days left)
📅
2.6 days Total Age
⏱️
1.4d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00573793
URGENT Philips WO Request
Closed
Paid Pm
Priority
High
Origin
Email
Reason
New Case
Contact
Robert Whitson
Owner
Erin Martin
Created
Mar 3, 2026
Work Orders from this Case (3)
WO-01355209 Tech On Site
Preventive Maintenance • Joseph Nuovo
Created: Mar 3, 2026
WO-01355210 (current) Tech On Site
Preventive Maintenance • Joseph Nuovo
Created: Mar 3, 2026
WO-01355211 Closed
Preventive Maintenance • Joseph Nuovo
Created: Mar 3, 2026 • Closed: Mar 4, 2026
On Track
Tech On Site • 1 days old
🚨
Primary Delay 1.4 days stuck in "Scheduled"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/03/2026 mklose dispatch Joseph

🔧 Work Performed
PM
⚠️ Problem Description
Paid Pm
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Mar 3, 2:07 PM
Case Number: 00573793
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Mar 3, 2:17 PM
Work Order: WO-01355210
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Mar 3, 3:27 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-03T21:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Entered
To: Scheduled
Duration in Previous: 1h 10m
🔧
Status: Tech On Site by Joseph Nuovo Mar 4, 12:47 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 21h 19m
⏱️
2x Labor Added Mar 4, 11:44 PM
Type: Labor, Expenses
Status: Open
Qty: 1.5

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00573793
Closed

ℹ️ Work Order Details

Status
Tech On Site
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Mar 3, 4:00 PM
Created
Mar 3, 2:17 PM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03131042 Labor Open 1.5 $150.00 Mar 4, 11:44 PM
WL-03131043 Expenses Open 1 $0.00 Mar 4, 11:44 PM

Details