Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01355211 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 VA Medical Center Birmingham — 700 19th St S, Birmingham AL, 35233

Mar 3, 2026 → Mar 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 16, 2026
✓ SLA Met (7 biz days early)
Active: 2 biz days
🕐 Clock stopped: Tech Off Site (Mar 5, 2026)
▶ Clock Running
Status: Created
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 4, 2026
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 5, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Mar 3, 2026 Tech Off Site: Mar 5, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Mar 3 → Mar 3 Created ▶ Running 0 0
Mar 3 → Mar 4 Scheduled ▶ Running 1 1
Mar 4 → Mar 5 Tech On Site ▶ Running 1 2
Dispatch 0.1d
Coordinators 1.4d
Field Work 1.6d
✓ SLA Met
Dispatch
0.1 days
Coordinators
1.4 days
Field Work
1.6 days
Over SLA
Created: Mar 3, 2026 Due: Mar 16, 2026 Completed: Mar 5, 2026 (11 days early)
📅
2.2 days Total Age
⏱️
1.6d in Tech On Site Longest Stage
🔄
4 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00573793
URGENT Philips WO Request
Closed
Paid Pm
Priority
High
Origin
Email
Reason
New Case
Contact
Robert Whitson
Owner
Erin Martin
Created
Mar 3, 2026
Work Orders from this Case (3)
WO-01355209 Tech On Site
Preventive Maintenance • Joseph Nuovo
Created: Mar 3, 2026
WO-01355210 Tech On Site
Preventive Maintenance • Joseph Nuovo
Created: Mar 3, 2026
WO-01355211 (current) Closed
Preventive Maintenance • Joseph Nuovo
Created: Mar 3, 2026 • Closed: Mar 4, 2026
Completed with minor delays
Closed • 1 days old
🚨
Primary Delay 1.6 days stuck in "Tech On Site"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/03/2026 mklose dispatch Joseph

🔧 Work Performed
PM
🔍 Technician Findings
Device passed all PM tests.
⚠️ Problem Description
Paid Pm
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Mar 3, 2:07 PM
Case Number: 00573793
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Mar 3, 2:18 PM
Work Order: WO-01355211
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Mar 3, 3:30 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-03T20:15:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Entered
To: Scheduled
Duration in Previous: 1h 11m
🔧
Status: Tech On Site by Joseph Nuovo Mar 4, 9:12 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 17h 41m
⏱️
Labor Added Mar 4, 10:23 AM
Type: Labor
Status: Open
Qty: 0.75
⏱️
▶
3 2x Labor Added Mar 4, 11:19 PM
2x Labor Added → Labor Added → 2x Expenses Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
▶
2 Status: Tech Off Site Mar 4, 11:33 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Joseph Nuovo
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m

Bottlenecks

Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

📞
Case 00573793
Closed

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Mar 3, 3:15 PM
Created
Mar 3, 2:18 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03129399 Labor Open 0.75 $155.00 Mar 4, 10:23 AM
WL-03131012 Labor Open 0.25 $0.00 Mar 4, 11:19 PM
WL-03131013 Labor Open 2 $150.00 Mar 4, 11:20 PM
WL-03131014 Labor Open 1 $0.00 Mar 4, 11:21 PM
WL-03131017 Expenses Open 1 $0.00 Mar 4, 11:23 PM
WL-03131018 Expenses Open 1 $0.00 Mar 4, 11:23 PM

Details