Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01273790 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University Hospital — 1350 Walton Way, Augusta GA, 30901

May 16, 2025 → Jun 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 18, 2025
✗ SLA Missed (17 biz days late)
Active: 17 biz days
🕐 Clock stopped: Completed (Jun 11, 2025)
1d
▶ Clock Running
Status: Created
May 16 → May 19, 2025
1 business day (counted)
Running total: 1 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
May 19 → Jun 9, 2025
14 business days (counted)
Running total: 15 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Jun 9 → Jun 11, 2025
2 business days (counted)
Running total: 17 of ? biz days used
Created: May 16, 2025 Completed: Jun 11, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
May 16 → May 19 Created ▶ Running 1 1
May 19 → Jun 9 Scheduled ▶ Running 14 15
Jun 9 → Jun 11 Tech On Site ▶ Running 2 17
Dispatch 1.3d
Coordinators 15.0d
Field Work 3.0d
Billing 1.4d
✗ SLA Missed
Dispatch
1.3 days
Over SLA
Coordinators
15.0 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: May 16, 2025 Due: May 18, 2025 Completed: Jun 11, 2025 (23 days late)
📅
17.3 days Total Age
⏱️
15.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
16.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00493871
URGENT Philips WO Request
Closed
PMPLAN0631458 - CON0650439 - Sparq Ultrasound System - US42211265
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tester Lewis
Owner
Shelby Robinson
Created
May 16, 2025
Work Orders from this Case (3)
WO-01273790 (current) Invoiced
Preventive Maintenance • Nkosi Wilson
Created: May 16, 2025 • Closed: Jun 11, 2025
WO-01273792 Invoiced
Preventive Maintenance • Nkosi Wilson
Created: May 16, 2025 • Closed: Nov 7, 2025
WO-01273793 Invoiced
Preventive Maintenance • Nkosi Wilson
Created: May 16, 2025 • Closed: Nov 7, 2025
Completed with significant delays
Invoiced • 292 days old
🚨
Primary Delay 15.0 days stuck in "Scheduled"
⏱️
Total Delay 16.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Scheduled
15.0d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
05/22/2025 EMartin sent email to jerry.wade@piedmont.org and Rick.Mcpeek@piedmont.org advising PM rcvd late FSE will be onsite 06/09/25 to complete device
🔧 Work Performed
PMPLAN0631458 - CON0650439 - Sparq Ultrasound System - US42211265
🔍 Technician Findings
PMPLAN0631458 - CON0650439 - Sparq Ultrasound System - US42211265
⚠️ Problem Description
PMPLAN0631458 - CON0650439 - Sparq Ultrasound System - US42211265
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked May 16, 4:54 PM
Case Number: 00493871
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created May 16, 5:19 PM
Work Order: WO-01273790
Type: Preventive Maintenance
Priority: PC
⏳ 1.8 business days
🗓️
▶
3 Status: Scheduled May 19, 12:11 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-05-28T00:00:00.000+0000, 2025-05-28T04:00:00.000+0000, 2025-05-28T13:00:00.000+0000
👷
Technician Assigned by Erin Martin
Technician: Nkosi Wilson
⏳ 4.0 business days
📅
Dispatch Scheduled by Erin Martin May 22, 2:46 PM
Scheduled For: 2025-06-09T13:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Erin Martin Jun 4, 4:22 PM
Scheduled For: 2025-06-09T14:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Jun 9, 9:03 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 20h
⏳ 3.0 business days
⏱️
▶
2 2x Labor Added Jun 11, 6:41 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 9h, 0m
⏱️
▶
2 Labor Added Jun 12, 10:23 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 42m
📄
Status: Ready to Bill by Timothy Amburgey Jun 12, 4:53 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 27m
💰
Status: Invoiced by Josh Longway Jun 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 8m
🚨 44.0 business days
🧾
Invoice Created Aug 15, 5:26 PM
Invoice Number: SM-231340

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.7 business hours
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00493871
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Jun 9, 10:00 AM
Created
May 16, 5:19 PM
Invoice #
SM-231340

Work Details (3)

Name Type Status Qty Amount Date
WL-02826898 Labor Open 2 $0.00 Jun 11, 6:41 PM
WL-02826899 Labor Open 4 $275.00 Jun 11, 6:41 PM
WL-02827735 Labor Open 0.016666666666667 $38.00 Jun 12, 10:23 AM

Details