Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01273793 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University Hospital — 1350 Walton Way, Augusta GA, 30901

May 16, 2025 → Nov 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 9, 2025
✓ SLA Met
Active: 53 biz days
Paused: 67 biz days
🕐 Clock stopped: Completed (Nov 8, 2025)
▶ Clock Running
Status: Created
May 16 → May 20, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 20 → May 27, 2025
4 business days (counted)
Running total: 6 of ? biz days used
⏸67d
⏸ Clock Paused
Status: Ready for Release
May 27 → Sep 2, 2025
67 business days (not counted)
46d
▶ Clock Running
Status: Scheduled
Sep 2 → Nov 6, 2025
46 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 8, 2025
1 business day (counted)
Running total: 53 of ? biz days used
Created: May 16, 2025 Completed: Nov 8, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
May 16 → May 20 Created ▶ Running 2 2
May 20 → May 27 Ready for Scheduling ▶ Running 4 6
May 27 → Sep 2 Ready for Release ⏸ Paused 67 —
Sep 2 → Nov 6 Scheduled ▶ Running 46 52
Nov 6 → Nov 8 Tech On Site ▶ Running 1 53
Dispatch 2.3d
Holding 67.5d (excluded)
Coordinators 51.5d
Field Work 1.6d
✓ SLA Met
Dispatch
2.3 days
Over SLA
Holding (excluded from total)
67.5 days
Coordinators
51.5 days
Over SLA
Field Work
1.6 days
Over SLA
Created: May 16, 2025 Due: Nov 9, 2025 Completed: Nov 8, 2025 (1 days early)
📅
120.3 days Total Age
⏱️
67.5d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
50.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00493871
URGENT Philips WO Request
Closed
PMPLAN0631458 - CON0650439 - Sparq Ultrasound System - US42211265
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tester Lewis
Owner
Shelby Robinson
Created
May 16, 2025
Work Orders from this Case (3)
WO-01273790 Invoiced
Preventive Maintenance • Nkosi Wilson
Created: May 16, 2025 • Closed: Jun 11, 2025
WO-01273792 Invoiced
Preventive Maintenance • Nkosi Wilson
Created: May 16, 2025 • Closed: Nov 7, 2025
WO-01273793 (current) Invoiced
Preventive Maintenance • Nkosi Wilson
Created: May 16, 2025 • Closed: Nov 7, 2025
Completed with significant delays
Invoiced • 292 days old
🚨
Primary Delay 67.5 days stuck in "Ready for Release"
⏱️
Total Delay 50.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.3d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Ready for Release
67.5d
Scheduled
46.5d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/02/2025 Emartin rcvd email confirmation from David dispatching onsite
🔧 Work Performed
PMPLAN0541961 - CON0650475 - Sparq Ultrasound System - USO2110881
🔍 Technician Findings
PMPLAN0541961 - CON0650475 - Sparq Ultrasound System - USO2110881
⚠️ Problem Description
PMPLAN0541961 - CON0650475 - Sparq Ultrasound System - USO2110881
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked May 16, 4:54 PM
Case Number: 00493871
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created May 16, 5:29 PM
Work Order: WO-01273793
Type: Preventive Maintenance
Priority: PC
⏳ 2.8 business days
📅
Status: Ready for Scheduling by Erin Martin May 20, 11:09 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 3d 17h
⚠️ 5.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 7d 5h
🚨 68.0 business days
👷
▶
3 Technician Assigned Sep 2, 4:13 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 97d 23h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-11T17:00:00.000+0000, 2025-11-06T17:00:00.000+0000
🚨 47.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Nov 6, 2:18 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 64d 23h
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Nov 7, 8:43 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 6h, 0m
⏳ 1.4 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 10, 11:43 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 14h, 0m
⏳ 1.0 business days
🧾
Invoice Created Nov 11, 4:30 PM
Invoice Number: SM-246088

Bottlenecks

Entered
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 46.5 business days (threshold: 2.0 business days)
Exceeded by 44.5 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours

🔗 Related Artifacts

📞
Case 00493871
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Nov 6, 12:00 PM
Created
May 16, 5:29 PM
Invoice #
SM-246088

Work Details (2)

Name Type Status Qty Amount Date
WL-03000791 Labor Open 1.5 $0.00 Nov 7, 8:43 PM
WL-03000792 Labor Open 2 $0.00 Nov 7, 8:43 PM

Details