Primary Delay65.5 days stuck in "Ready for Release"
⏱️
Total Delay53.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.3d / 0.5d SLA
Ready for Scheduling
7.7d / 1.0d SLA
Ready for Release
65.5d
Scheduled
46.5d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/30/2025 EMartin sent reminder email
09/02/2025 Emartin rcvd email confirmation from David dispatching onsite
08/28/2025 YEspino Per email response from David Clark he confirms this device to be onsite and confirms for the date of Nov 06 to start @ noon.
08/25/2025 Emartin called Rick McPeek / 706.774.3176 office just rings unable to leave VM
called 470.650.9943 cell spk with David advised this is his cell # now took down SN # for device advised he will look up when he gets back to his computer sent email to david.clark3@piedmont.org to verify device
08/22/2025 YEspino Called 205-966-8752 to try and verify the Pm info sent in with Josh. Was unable to speak to him so i left a message.
08/22/2025 YEspino Called 706-722-5212 to speak to Jerry over the Pm info sent in. Was unable to speak to him or leave a message because once dialed all i got was a busy dial tone.
08/18/2025 YEspino Called 205-966-8752 to speak to Josh to verify the Pm info sent in. Was unable to speak to him so i left a message.
08/05/2025 YEspino Called 706-722-5212 to speak to Jerry Wade to verify the Pm info sent in. Was unable to speak to him or leave a message because once dialed all i got was a busy signal.
08/05/2025 YEspino Called 205-966-8752 to speak to Josh Headley to verify the info sent in for the PM in question. Went straight to vm so i left a message.
🔧Work Performed
PMPLAN0889840 - WN-7939636 - Sparq Ultrasound System - USN2410451
🔍Technician Findings
PMPLAN0889840 - WN-7939636 - Sparq Ultrasound System - USN2410451
⚠️Problem Description
PMPLAN0889840 - WN-7939636 - Sparq Ultrasound System - USN2410451
📞Call Description
PM - Contract - BG Required PM
📧
Send Reminder Email
Completed Oct 28, 2025
Send Reminder Email
📧
Email_Responce Confirmed
Completed Aug 28, 2025
08/28/2025 YEspino Per email responce from David Clark he confirms this device to be onsite and confirms for the date of Nov 06 to start @ noon.
📞
Call
Completed Aug 25, 2025
called 470.650.9943 cell spk with David advised this is his cell # now took down SN # for device advised he will look up when he gets back to his computer sent email to david.clark3@piedmont.org to verify device
📞
Call
Completed Aug 25, 2025
08/25/2025 Emartin called Rick McPeek / 706.774.3176 just rings unable to leave VM
📞
Live Call_ Left Message
Completed Aug 22, 2025
08/22/2025 YEspino Called 205-966-8752 to try and verify the Pm info sent in with Josh. Was unable to speak to him so i left a message.
📞
Live Call_No Answer Unable to Leave Message
Completed Aug 22, 2025
08/22/2025 YEspino Called 706-722-5212 to speak to Jerry over the Pm info sent in. Was unable to speak to him or leave a message because once dialed all i got was a busy dial tone.
📞
Live Call_ Left Message
Completed Aug 18, 2025
08/18/2025 YEspino Called 205-966-8752 to speak to Josh to verify the Pm info sent in. Was unable to speak to him so i left a message.
📋
Outbound to +12059668752
Completed Aug 15, 2025
📞
Live Call_No Answer Unable to Leave Message
Completed Aug 5, 2025
08/05/2025 YEspino Called 706-722-5212 to speak to Jerry Wade to verify the Pm info sent in. Was unable to speak to him or leave a message because once dialed all i got was a busy signal.
📞
Live Call_ Left Message
Completed Aug 5, 2025
08/05/2025 YEspino Called 205-966-8752 to speak to Josh Headley to verify the info sent in for the PM in question. Went straight to vm so i left a message.
📅
WO-01273792 - Preventive Maintenance - Ultrasound - Augusta - University Hospital
Nov 6, 2025 2:00pm – 4:00pm
Work Order: WO-01273792
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-11846348
Location: University Hospital
Address: 1350 Walton Way, Augusta, GA 30901
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: USN2410451
Contact Name: David Clark
Contact Phone: 706-774-3176
Contact Emai
Timeline
📞
Case Linked May 16, 4:54 PM
Case Number:00493871
Subject:URGENT Philips WO Request
Status:Closed
📋
Work Order Created May 16, 5:24 PM
Work Order:WO-01273792
Type:Preventive Maintenance
Priority:PC
⏳2.8 business days
📅
Status: Ready for Scheduling by Erin MartinMay 20, 11:09 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:3d 17h
⚠️5.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 27, 4:20 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:7d 5h
🚨66.0 business days
📅
Status: Ready for Scheduling by Yessenia EspinoAug 28, 2:38 PM