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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01276389 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NYC HEALTH + HOSPITALS BELLEVUE — 462 1ST AVE, NEW YORK NY, 10016

May 30, 2025 → Jun 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 12, 2025
✓ SLA Met (8 biz days early)
Active: 20 biz days
🕐 Clock stopped: Completed (Jun 30, 2025)
▶ Clock Running
Status: Created
May 30 → May 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Ready for Scheduling
May 30 → Jun 23, 2025
15 business days (counted)
Running total: 15 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jun 23 → Jun 30, 2025
5 business days (counted)
Running total: 20 of ? biz days used
Created: May 30, 2025 Completed: Jun 30, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
May 30 → May 30 Created ▶ Running 0 0
May 30 → Jun 23 Ready for Scheduling ▶ Running 15 15
Jun 23 → Jun 30 Scheduled ▶ Running 5 20
Dispatch 0.0d
Coordinators 21.8d
Field Work 0.0d
Billing 0.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
21.8 days
Over SLA
Field Work
0.0 days
Billing
0.9 days
Created: May 30, 2025 Due: Jul 12, 2025 Completed: Jun 30, 2025 (12 days early)
📅
21.0 days Total Age
⏱️
16.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
19.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jun 23, 2025
Visit 2 Jun 28, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00497326
Urgent GE FMI WO request. Waiting for address to location
Closed
FMI 78097: Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation SN: TAB24190056SA
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rebecca Arnold
Owner
Kimberly Hardison
Created
May 29, 2025
Work Orders from this Case (3)
WO-01276389 (current) Invoiced
FCO • Dillon Pilgrim
Created: May 30, 2025 • Closed: Jun 30, 2025
WO-01276390 Invoiced
FCO • Dillon Pilgrim
Created: May 30, 2025 • Closed: Jun 28, 2025
WO-01276391 Invoiced
FCO • Shady Messak
Created: May 30, 2025 • Closed: Nov 12, 2025
Completed with significant delays
Invoiced • 278 days old
🚨
Primary Delay 16.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 19.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
16.0d / 1.0d SLA
Scheduled
5.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/23/2025 RArnold - Dispatching to Dillon.


06/02/2025 RArnold - Dispatching to Dillon for today.

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR. SN: TAB24190056SA
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked May 29, 4:47 PM
Case Number: 00497326
Subject: Urgent GE FMI WO request. Waiting for address to location
Status: Closed
📋
▶
2 Work Order Created May 30, 9:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
🚨 16.0 business days
👷
▶
3 Technician Assigned Jun 23, 1:27 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-06-23T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 24d 3h
⚠️ 5.0 business days
⏱️
3x Labor Added Jun 28, 5:28 PM
Type: Labor, Travel
Status: Open
Qty: 1, 1.5, 30
⏱️
Labor Added Jun 28, 5:47 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 1.0 business days
✔️
▶
2 Status: Completed Jun 30, 9:47 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Dillon Pilgrim
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Jul 1, 10:02 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Brooke Alexander
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
▶
2 Status: Invoice Pending Jul 1, 4:50 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Brooke Alexander
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 32.9 business days
🧾
Invoice Created Aug 15, 5:24 PM
Invoice Number: SM-233449

Bottlenecks

Ready for Scheduling
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00497326
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Dillon Pilgrim
Scheduled
Jun 23, 8:00 AM
Created
May 30, 9:45 AM
Invoice #
SM-233449

Work Details (5)

Name Type Status Qty Amount Date
WL-02848127 Labor Open 1 $100.00 Jun 28, 5:28 PM
WL-02848128 Labor Open 1.5 $0.00 Jun 28, 5:28 PM
WL-02848130 Travel Open 30 $0.00 Jun 28, 5:28 PM
WL-02848147 Labor Open 0.25 $0.00 Jun 28, 5:47 PM
WL-02850458 Labor Open 0.016666666666667 $38.00 Jul 1, 10:02 AM

Details