Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01276391 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NYC HEALTH + HOSPITALS BELLEVUE — 462 1ST AVE, NEW YORK NY, 10016

May 30, 2025 → Nov 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 12, 2025
✗ SLA Missed (63 biz days late)
Active: 91 biz days
Paused: 23 biz days
🕐 Clock stopped: Completed (Nov 13, 2025)
▶ Clock Running
Status: Created
May 30 → May 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 30 → Jun 3, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 3 → Jun 4, 2025
1 business day (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 4 → Jun 4, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Jun 4 → Jun 4, 2025
0 business days (counted)
Running total: 3 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Jun 4 → Jul 9, 2025
23 business days (not counted)
66d
▶ Clock Running
Status: Ready for Scheduling
Jul 9 → Oct 10, 2025
66 business days (counted)
Running total: 69 of ? biz days used
20d
▶ Clock Running
Status: On Hold
Oct 10 → Nov 11, 2025
20 business days (counted)
Running total: 89 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 13, 2025
2 business days (counted)
Running total: 91 of ? biz days used
Created: May 30, 2025 Completed: Nov 13, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
May 30 → May 30 Created ▶ Running 0 0
May 30 → Jun 3 Ready for Scheduling ▶ Running 2 2
Jun 3 → Jun 4 Assigned ▶ Running 1 3
Jun 4 → Jun 4 Ready for Scheduling ▶ Running 0 3
Jun 4 → Jun 4 Entered ▶ Running 0 3
Jun 4 → Jul 9 Ready for Release ⏸ Paused 23 —
Jul 9 → Oct 10 Ready for Scheduling ▶ Running 66 69
Oct 10 → Nov 11 On Hold ▶ Running 20 89
Nov 11 → Nov 13 Scheduled ▶ Running 2 91
Dispatch 0.0d
Holding 44.8d (excluded)
Coordinators 72.2d
Field Work 0.0d
Billing 12.8d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
44.8 days
Coordinators
72.2 days
Over SLA
Field Work
0.0 days
Billing
12.8 days
Over SLA
Created: May 30, 2025 Due: Jul 12, 2025 Completed: Nov 13, 2025 (123 days late)
📅
114.1 days Total Age
⏱️
66.6d in Ready for Scheduling Longest Stage
🔄
17 transitions Status Changes
⚠️
78.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00497326
Urgent GE FMI WO request. Waiting for address to location
Closed
FMI 78097: Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation SN: TAB24190056SA
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rebecca Arnold
Owner
Kimberly Hardison
Created
May 29, 2025
Work Orders from this Case (3)
WO-01276389 Invoiced
FCO • Dillon Pilgrim
Created: May 30, 2025 • Closed: Jun 30, 2025
WO-01276390 Invoiced
FCO • Dillon Pilgrim
Created: May 30, 2025 • Closed: Jun 28, 2025
WO-01276391 (current) Invoiced
FCO • Shady Messak
Created: May 30, 2025 • Closed: Nov 12, 2025
Completed with significant delays
Invoiced • 278 days old
🚨
Primary Delay 66.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 78.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
69.6d / 1.0d SLA
Assigned
1.6d / 0.5d SLA
Ready for Release
24.0d
On Hold
20.8d
Scheduled
1.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
12.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/16/2025 mklose emailed Ines, Joseph Paul <inesj1@nychhc.org>; Nabi, Fakhrun <Fakhrun.Nabi@Crothall.com>; blanca.agosto@nychhc.org for updates on devices.


10/13/2025 Mklose; RArnold emailed; Nabi, Fakhrun <Fakhrun.Nabi@Crothall.com>; Mulgund, Shabari <Shabari.Mulgund@Crothall.com> for update on devices. 09/03/2025 RArnold - emailed Akash and Vicky list of remaining devices. Also request PFs get returned as well 07/09/2025 RArnold - Postponement form sent 06/10/2025 RArnold - Called 212.562.6531 for Fakhrun. He said Dillon will just have to go onsite. There is no guarantee that he will have devices pulled the day of. He said Dillon can go onsite tomorrow. WOs will be on demand. 06/10/2025 RArnold - Called 347.575.2059 for Fakhrun. Line is busy. 05/28/2025 RArnold - Fakhrun confirmed devices. He has 4 set aside now and will have to rotate them as they are completed. 05/27/2025 RArnold - Called 862.754.4949 for Shabari Mulgund. She said they have them all rounded up in a room right now, but I need the SN#s confirmed first. Total of 14. Sending email. Putting Fakhrun as POC. Fakhrun.Nabi@Crothall.com shabari.mulgund@crothall.com

🔧 Work Performed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR. SN: TAB24190061SA
🔍 Technician Findings
FMI32097.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR. SN: TAB24190061SA
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked May 29, 4:47 PM
Case Number: 00497326
Subject: Urgent GE FMI WO request. Waiting for address to location
Status: Closed
📋
▶
2 Work Order Created May 30, 9:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jun 3, 3:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Allison Belyea
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 5h
📅
▶
2 Status: Ready for Scheduling Jun 4, 10:24 AM
Status: Ready for Scheduling → Status: Ready for Release
✅
Status: Ready for Release by Rebecca Arnold
From: Entered
To: Ready for Release
Duration in Previous: 0m
🚨 24.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Jul 9, 3:07 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 35d 4h
🚨 67.0 business days
⏸️
Status: On Hold by Erin Martin Oct 10, 1:58 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 92d 22h
🚨 21.0 business days
👷
▶
3 Technician Assigned Nov 11, 11:06 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-11T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: On Hold
To: Scheduled
Duration in Previous: 31d 22h
⏱️
5x Labor Added Nov 11, 6:32 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 1.5, 2.5, 67
⏳ 1.0 business days
✔️
▶
2 Status: Completed Nov 12, 7:24 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Shady Messak
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Nov 13, 9:51 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed, 07e-Partial Project
To: 07e-Partial Project, Ready to Bill
Duration in Previous: 14h 28m, 0m
⚠️ 7.0 business days
💵
▶
2 Status: Billing Review Nov 21, 2:29 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Nov 25, 9:46 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Dec 1, 11:43 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 53m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:35 PM
Invoice Number: 247861

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Ready for Scheduling
Duration: 66.6 business days (threshold: 1.0 business days)
Exceeded by 65.6 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00497326
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Shady Messak
Scheduled
Nov 11, 8:00 AM
Created
May 30, 9:52 AM
Invoice #
247861

Work Details (6)

Name Type Status Qty Amount Date
WL-03003906 Labor Open 1 $0.00 Nov 11, 6:32 PM
WL-03003907 Labor Open 1.5 $100.00 Nov 11, 6:32 PM
WL-03003908 Labor Open 2.5 $250.00 Nov 11, 6:32 PM
WL-03003909 Expenses Open 1 $0.00 Nov 11, 6:32 PM
WL-03003910 Travel Open 67 $0.00 Nov 11, 6:32 PM
WL-03005830 Labor Open 0.016666666666667 $38.00 Nov 13, 9:51 AM

Details