Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01276390 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NYC HEALTH + HOSPITALS BELLEVUE — 462 1ST AVE, NEW YORK NY, 10016

May 30, 2025 → Jun 28, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 12, 2025
✓ SLA Met (9 biz days early)
Active: 19 biz days
🕐 Clock stopped: Completed (Jun 28, 2025)
▶ Clock Running
Status: Created
May 30 → May 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
May 30 → Jun 3, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 3 → Jun 3, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Jun 3 → Jun 3, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 3 → Jun 3, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 3 → Jun 3, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 3 → Jun 3, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Jun 3 → Jun 3, 2025
0 business days (counted)
Running total: 2 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Jun 3 → Jun 7, 2025
3 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Completed
Jun 7 → Jun 7, 2025
0 business days (counted)
Running total: 5 of ? biz days used
4d
▶ Clock Running
Status: Closed
Jun 7 → Jun 12, 2025
4 business days (counted)
Running total: 9 of ? biz days used
5d
▶ Clock Running
Status: Billing Review
Jun 12 → Jun 20, 2025
5 business days (counted)
Running total: 14 of ? biz days used
2d
▶ Clock Running
Status: WO Correction Needed
Jun 20 → Jun 24, 2025
2 business days (counted)
Running total: 16 of ? biz days used
3d
▶ Clock Running
Status: Incomplete
Jun 24 → Jun 28, 2025
3 business days (counted)
Running total: 19 of ? biz days used
Created: May 30, 2025 Completed: Jun 28, 2025
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
May 30 → May 30 Created ▶ Running 0 0
May 30 → Jun 3 Ready for Scheduling ▶ Running 2 2
Jun 3 → Jun 3 Scheduled ▶ Running 0 2
Jun 3 → Jun 3 Entered ▶ Running 0 2
Jun 3 → Jun 3 Ready for Scheduling ▶ Running 0 2
Jun 3 → Jun 3 Assigned ▶ Running 0 2
Jun 3 → Jun 3 Scheduled ▶ Running 0 2
Jun 3 → Jun 3 Entered ▶ Running 0 2
Jun 3 → Jun 7 Ready for Scheduling ▶ Running 3 5
Jun 7 → Jun 7 Completed ▶ Running 0 5
Jun 7 → Jun 12 Closed ▶ Running 4 9
Jun 12 → Jun 20 Billing Review ▶ Running 5 14
Jun 20 → Jun 24 WO Correction Needed ▶ Running 2 16
Jun 24 → Jun 28 Incomplete ▶ Running 3 19
Dispatch 0.0d
Coordinators 6.9d
Incomplete 3.8d (excluded)
Billing 35.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.9 days
Over SLA
Incomplete (excluded from total)
3.8 days
Billing
35.0 days
Over SLA
Created: May 30, 2025 Due: Jul 12, 2025 Completed: Jun 28, 2025 (14 days early)
📅
20.0 days Total Age
⏱️
23.0d in Ready to Bill Longest Stage
🔄
15 transitions Status Changes
⚠️
33.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jun 2, 2025
Visit 2 Jun 3, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00497326
Urgent GE FMI WO request. Waiting for address to location
Closed
FMI 78097: Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation SN: TAB24190056SA
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rebecca Arnold
Owner
Kimberly Hardison
Created
May 29, 2025
Work Orders from this Case (3)
WO-01276389 Invoiced
FCO • Dillon Pilgrim
Created: May 30, 2025 • Closed: Jun 30, 2025
WO-01276390 (current) Invoiced
FCO • Dillon Pilgrim
Created: May 30, 2025 • Closed: Jun 28, 2025
WO-01276391 Invoiced
FCO • Shady Messak
Created: May 30, 2025 • Closed: Nov 12, 2025
Completed with significant delays
Invoiced • 278 days old
🚨
Primary Delay 23.0 days stuck in "Ready to Bill"
⏱️
Total Delay 33.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.9d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.1d / 1.0d SLA
Billing Review
6.0d / 2.0d SLA
WO Correction Needed
6.0d
Incomplete
3.8d
Ready to Bill
23.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/02/2025 RArnold - Dispatching to Dillon for today.

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR. SN: TAB24190058SA
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR. SN: TAB24190058SA
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked May 29, 4:47 PM
Case Number: 00497326
Subject: Urgent GE FMI WO request. Waiting for address to location
Status: Closed
📋
▶
2 Work Order Created May 30, 9:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Jun 3, 12:59 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-06-03T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling, Scheduled, Entered
To: Scheduled, Entered, Ready for Scheduling
Duration in Previous: 4d 3h, 0m
👷
▶
4 Technician Assigned Jun 3, 1:37 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Entered
👷
Status: Assigned by Allison Belyea
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 38m, 0m
📅
Dispatch Scheduled by Allison Belyea
Scheduled For: 2025-06-02T17:00:00.000+0000
🆕
Status: Entered by Allison Belyea
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 3m, 0m
⏳ 3.0 business days
⏱️
11x Labor Added Jun 5, 6:53 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 1, 2.5, 30
⏳ 1.6 business days
✔️
▶
2 Status: Completed Jun 7, 7:29 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Dillon Pilgrim
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 1.0 business days
📅
Dispatch Scheduled by Allison Belyea Jun 9, 9:41 AM
Scheduled For: 2025-06-03T17:00:00.000+0000
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Jun 12, 10:50 AM
From: Closed
To: Billing Review
Duration in Previous: 4d 15h
⚠️ 6.0 business days
✏️
Status: WO Correction Needed by Allison Belyea Jun 20, 11:13 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 8d 0h
⏳ 3.0 business days
⚠️
Status: Incomplete by Sean Currie Jun 24, 1:24 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 4d 2h
⏳ 4.0 business days
✔️
Status: Completed by Dillon Pilgrim Jun 28, 4:09 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 4d 2h, 0m
⏳ 1.0 business days
⏱️
Labor Added Jun 30, 9:00 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
✏️
Status: WO Correction Needed by Brooke Alexander Jun 30, 9:08 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 16h
⏳ 3.0 business days
🏁
Status: Closed by Sean Currie Jul 2, 10:05 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 0h
📄
Status: Ready to Bill by Brooke Alexander Jul 2, 10:33 AM
From: Closed
To: Ready to Bill
Duration in Previous: 28m
🚨 23.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Aug 4, 8:47 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 32d 22h
💰
Status: Invoiced by Timothy Amburgey Aug 4, 9:05 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 18m
🚨 10.0 business days
🧾
Invoice Created Aug 15, 5:25 PM
Invoice Number: SM-236829

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready for Scheduling
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Billing Review
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days

🔗 Related Artifacts

📞
Case 00497326
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Dillon Pilgrim
Scheduled
Jun 3, 1:00 PM
Created
May 30, 9:51 AM
Invoice #
SM-236829

Work Details (12)

Name Type Status Qty Amount Date
WL-02819714 Labor Open 2 $250.00 Jun 5, 6:53 PM
WL-02819715 Labor Open 1 $0.00 Jun 5, 6:53 PM
WL-02819716 Labor Open 1 $100.00 Jun 5, 6:53 PM
WL-02819717 Labor Open 2 $0.00 Jun 5, 6:53 PM
WL-02819718 Labor Open 2.5 $0.00 Jun 5, 6:53 PM
WL-02819719 Labor Open 1 $0.00 Jun 5, 6:53 PM
WL-02819721 Expenses Open 1 $0.00 Jun 5, 6:53 PM
WL-02819722 Expenses Open 1 $0.00 Jun 5, 6:53 PM
WL-02819723 Travel Open 30 $0.00 Jun 5, 6:53 PM
WL-02819724 Travel Open 30 $0.00 Jun 5, 6:53 PM
WL-02819725 Travel Open 30 $0.00 Jun 5, 6:53 PM
WL-02848766 Labor Open 0.016666666666667 $38.00 Jun 30, 9:00 AM

Details