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← WO Overview

WO-01283639 ↗ ServiceMax

Eyecheq • Monthly Annuity • PSM

📍 EMSAR - Production / Eyecheq — 270 Davids Dr, Wilmington OH, 45177

Jun 23, 2025 → Jun 24, 2025

✅ Completed
PSM
SLA Clock
Last business day of June 2025 · Target: Jun 30, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Jun 24, 2025)
▶ Clock Running
Status: Created
Jun 23 → Jun 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Jun 23 → Jun 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Jun 23, 2025 Completed: Jun 24, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jun 23 → Jun 23 Created ▶ Running 0 0
Jun 23 → Jun 24 Assigned ▶ Running 1 1
Dispatch 0.1d
Coordinators 1.5d
Field Work 0.0d
Billing 3.9d
✓ SLA Met
Dispatch
0.1 days
Coordinators
1.5 days
Over SLA
Field Work
0.0 days
Billing
3.9 days
Over SLA
Created: Jun 23, 2025 Due: Jun 30, 2025 Completed: Jun 24, 2025 (6 days early)
📅
1.6 days Total Age
⏱️
3.8d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00504333
Inventory WO's
Closed
WO for the month of July storage
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emsar Dispatch
Owner
Jessica Sells
Created
Jun 23, 2025
Work Orders from this Case (4)
WO-01283639 (current) Invoiced
Monthly Annuity • Brendan Chaney
Created: Jun 23, 2025 • Closed: Jun 24, 2025
WO-01283641 Invoiced
Inventory • Brendan Chaney
Created: Jun 23, 2025 • Closed: Sep 10, 2025
WO-01283644 Invoiced
Inventory • Brendan Chaney
Created: Jun 23, 2025 • Closed: Sep 10, 2025
WO-01283645 Invoiced
Monthly Annuity • Brendan Chaney
Created: Jun 23, 2025 • Closed: Jun 30, 2025
Completed with minor delays
Invoiced • 254 days old
🚨
Primary Delay 3.8 days stuck in "Ready to Bill"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
1.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
3.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
June 2025 Storage space 210 Sq Ft @ $7.50 for total of $1,575
🔍 Technician Findings
June 2025 Storage space 210 Sq Ft @ $7.50 for total of $1,575
⚠️ Problem Description
WO Eyecheq for the month of June storage

Timeline

📞
Case Linked Jun 23, 1:20 PM
Case Number: 00504333
Subject: Inventory WO's
Status: Closed
📋
Work Order Created Jun 23, 3:11 PM
Work Order: WO-01283639
Type: Monthly Annuity
Priority: PSM
👷
▶
2 Technician Assigned Jun 23, 3:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Jessica Sells
From: Entered
To: Assigned
Duration in Previous: 43m
✔️
▶
3 Status: Completed Jun 24, 1:09 PM
Status: Completed → Labor Added → Status: Ready to Bill
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
📄
Status: Ready to Bill by Brendan Chaney
From: Completed
To: Ready to Bill
Duration in Previous: 4m
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending Jun 27, 12:15 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 156.0 business days
🧾
Invoice Created Feb 12, 1:47 PM
Invoice Number: SM-233095

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

📞
Case 00504333
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Monthly Annuity
Branch
N/A
Technician
Brendan Chaney
Scheduled
N/A
Created
Jun 23, 3:11 PM
Invoice #
SM-233095

Work Details (1)

Name Type Status Qty Amount Date
WL-02841673 Labor Open 1 $1,575.00 Jun 24, 1:11 PM

Details