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WO-01283645 ↗ ServiceMax

Direct Fairways • Monthly Annuity • PSM

📍 EMSAR - Production / Direct Fairways — 270 Davids Dr, Wilmington OH, 45177

Jun 23, 2025 → Jun 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of June 2025 · Target: Jun 30, 2025
✗ SLA Missed
Active: 5 biz days
🕐 Clock stopped: Invoiced (Jun 30, 2025)
▶ Clock Running
Status: Created
Jun 23 → Jun 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Jun 23 → Jun 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Ready to Bill
Jun 24 → Jun 24, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Invoice Pending
Jun 24 → Jun 24, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jun 23, 2025 Invoiced: Jun 30, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 23 → Jun 23 Created ▶ Running 0 0
Jun 23 → Jun 24 Assigned ▶ Running 1 1
Jun 24 → Jun 24 Ready to Bill ▶ Running 0 1
Jun 24 → Jun 24 Invoice Pending ▶ Running 0 1
Dispatch 0.0d
Coordinators 1.5d
Billing 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
1.5 days
Over SLA
Billing
0.8 days
Created: Jun 23, 2025 Due: Jun 30, 2025 Completed: Jun 30, 2025 (on time)
📅
5.5 days Total Age
⏱️
1.5d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00504333
Inventory WO's
Closed
WO for the month of July storage
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emsar Dispatch
Owner
Jessica Sells
Created
Jun 23, 2025
Work Orders from this Case (4)
WO-01283639 Invoiced
Monthly Annuity • Brendan Chaney
Created: Jun 23, 2025 • Closed: Jun 24, 2025
WO-01283641 Invoiced
Inventory • Brendan Chaney
Created: Jun 23, 2025 • Closed: Sep 10, 2025
WO-01283644 Invoiced
Inventory • Brendan Chaney
Created: Jun 23, 2025 • Closed: Sep 10, 2025
WO-01283645 (current) Invoiced
Monthly Annuity • Brendan Chaney
Created: Jun 23, 2025 • Closed: Jun 30, 2025
Completed with minor delays
Invoiced • 254 days old
🚨
Primary Delay 1.5 days stuck in "Assigned"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.5d / 0.5d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
June 2025 Storage space 640 Sq Ft @ $7.50 for total of $4,800
🔍 Technician Findings
June 2025 Storage space 640 Sq Ft @ $7.50 for total of $4,800
⚠️ Problem Description
WO for the month of June storage

Timeline

📞
Case Linked Jun 23, 1:20 PM
Case Number: 00504333
Subject: Inventory WO's
Status: Closed
📋
Work Order Created Jun 23, 3:39 PM
Work Order: WO-01283645
Type: Monthly Annuity
Priority: PSM
👷
▶
2 Status: Assigned Jun 23, 3:54 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Jessica Sells
Technician: Brendan Chaney
⏱️
Labor Added Jun 24, 8:59 AM
Type: Labor
Status: Open
Qty: 1
📄
Status: Ready to Bill by Brendan Chaney Jun 24, 10:20 AM
From: Assigned
To: Ready to Bill
Duration in Previous: 18h 25m
📨
▶
2 Status: Invoice Pending Jun 24, 4:59 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 158.9 business days
🧾
Invoice Created Feb 12, 1:47 PM
Invoice Number: SM-232595

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00504333
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Monthly Annuity
Branch
N/A
Technician
Brendan Chaney
Scheduled
N/A
Created
Jun 23, 3:39 PM
Invoice #
SM-232595

Work Details (1)

Name Type Status Qty Amount Date
WL-02841259 Labor Open 1 $4,800.00 Jun 24, 8:59 AM

Details