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WO-01283641 ↗ ServiceMax

Eyecheq • Inventory • PSM

📍 EMSAR - Production / Eyecheq — 270 Davids Dr, Wilmington OH, 45177

Jun 23, 2025 → Sep 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of June 2025 · Target: Jun 30, 2025
✗ SLA Missed (49 biz days late)
Active: 55 biz days
🕐 Clock stopped: Invoiced (Sep 10, 2025)
▶ Clock Running
Status: Created
Jun 23 → Jun 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
28d
▶ Clock Running
Status: Assigned
Jun 23 → Aug 1, 2025
28 business days (counted)
Running total: 28 of ? biz days used
27d
▶ Clock Running
Status: Billing Review
Aug 1 → Sep 10, 2025
27 business days (counted)
Running total: 55 of ? biz days used
Created: Jun 23, 2025 Invoiced: Sep 10, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jun 23 → Jun 23 Created ▶ Running 0 0
Jun 23 → Aug 1 Assigned ▶ Running 28 28
Aug 1 → Sep 10 Billing Review ▶ Running 27 55
Dispatch 0.1d
Coordinators 28.5d
Billing 48.0d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
28.5 days
Over SLA
Billing
48.0 days
Over SLA
Created: Jun 23, 2025 Due: Jul 31, 2025 Completed: Sep 10, 2025 (40 days late)
📅
55.6 days Total Age
⏱️
48.0d in Billing Review Longest Stage
🔄
5 transitions Status Changes
⚠️
74.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00504333
Inventory WO's
Closed
WO for the month of July storage
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emsar Dispatch
Owner
Jessica Sells
Created
Jun 23, 2025
Work Orders from this Case (4)
WO-01283639 Invoiced
Monthly Annuity • Brendan Chaney
Created: Jun 23, 2025 • Closed: Jun 24, 2025
WO-01283641 (current) Invoiced
Inventory • Brendan Chaney
Created: Jun 23, 2025 • Closed: Sep 10, 2025
WO-01283644 Invoiced
Inventory • Brendan Chaney
Created: Jun 23, 2025 • Closed: Sep 10, 2025
WO-01283645 Invoiced
Monthly Annuity • Brendan Chaney
Created: Jun 23, 2025 • Closed: Jun 30, 2025
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 48.0 days stuck in "Billing Review"
⏱️
Total Delay 74.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
28.5d / 0.5d SLA
Billing Review
48.0d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Total Sq/Ft: 200 sq/ft

🔧 Work Performed
Eyecheq for the month of July storage
⚠️ Problem Description
WO Eyecheq for the month of July storage

Timeline

📞
Case Linked Jun 23, 1:20 PM
Case Number: 00504333
Subject: Inventory WO's
Status: Closed
📋
Work Order Created Jun 23, 3:23 PM
Work Order: WO-01283641
Type: Inventory
Priority: PSM
👷
▶
2 Technician Assigned Jun 23, 3:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Jessica Sells
From: Entered
To: Assigned
Duration in Previous: 31m
🚨 29.0 business days
💵
Status: Billing Review by Brendan Chaney Aug 1, 8:56 AM
From: Assigned
To: Billing Review
Duration in Previous: 38d 17h
🚨 47.0 business days
⏱️
Labor Added Oct 7, 1:38 PM
Type: Labor
Status: Open
Qty: 1
📄
▶
3 Status: Ready to Bill Oct 8, 9:52 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Oct 9, 10:35 AM
Invoice Number: SM-243123

Bottlenecks

Assigned
Duration: 28.5 business days (threshold: 4.0 business hours)
Exceeded by 28.0 business days
Billing Review
Duration: 48.0 business days (threshold: 2.0 business days)
Exceeded by 46.0 business days

🔗 Related Artifacts

📞
Case 00504333
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inventory
Branch
N/A
Technician
Brendan Chaney
Scheduled
N/A
Created
Jun 23, 3:23 PM
Invoice #
SM-243123

Work Details (1)

Name Type Status Qty Amount Date
WL-02962077 Labor Open 1 $1,500.00 Oct 7, 1:38 PM

Details