FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay105.0 days stuck in "Ready for Release"
⏱️
Total Delay43.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
Ready for Release
105.0d
Ready for Scheduling
17.6d / 1.0d SLA
Assigned
7.0d / 0.5d SLA
Scheduled
0.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
20.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/24/2026 JNUOVO - Waiting for client to return signed rejection letter. Will attach to WO and close once received.
01/13/2026 Mklose- per Fady dispatch on demand January 21st to Joseph. 01/05/2026 MHamersley - called 603-650-7104, call went to Pop's VM/LM, offering Jan 19, for FSEs Joe & April to begin remediations on GE devices; sent f/u email: Paul.H.Johnson@hitchcock.org ... 12/18/2025 MHamersley - called 304-642-8530, Bryan Black, call went to VM/LM; called 603-650-7104, spoke to Pop, he confirmed all the devices; he's concerned about scheduling due to high usage; he will discuss w/ Nurse Supervisor about scheduling the OmniBeds; the Venue Go/Fits are scattered over 7 locations; ... 11/21/2025 MHamersley - called 603-650-7104, call went to Paul's VM/LM; sent f/u emails: is-ce-clinicalengineers@hitchcock.org & paul.H.Johnson@hitchcock.org ... 10/20/2025 mklose called 6036505000, xfer to CE, no answer ULVM... 10/16/2025 mklose emailed Paul, and CE, for update on devices. ... 10/13/2025 mklose called 603-650-7104. LVM, FU Email paul.H.Johnson@hitchcock.org ... 10/01/2025 Mklose called (603) 650-5000; xfer to CE; Spoke to Abi. sent email to; is-ce-clinicalengineers@hitchcock.org. ... 07/18/2025 MHamersley - called 603-650-7104, call went to Paul's VM/LM; sent email: Paul.H.Johnson@hitchcock.org
🔧Work Performed
Client will be performing FMI in house.
🔍Technician Findings
Client will be performing FMI in house.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01292695
Account: GE Healthcare FMI
Customer Case Number: 1-555475009881
Location: DARTMOUTH HITCHCOCK CLINIC
Address: 1 MEDICAL CENTER DR, LEBANON, NH 03756
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TABZ70455
Contact Name: Paul "Pop" Johnson
Contact P
PDF
FMI 32097 Omnibed Rejection Letter Darmouth Hitchcock Medical Center
Feb 23, 2026
Timeline
📞
Case Linked Jul 17, 12:02 PM
Case Number:00511409
Subject:GE FMI 32097 Work Orders 07.17.2025
Status:Closed
📋
Work Order Created Jul 17, 4:33 PM
Work Order:WO-01292695
Type:FCO
Priority:PC
✅
Status: Ready for Release by Erin MartinJul 18, 11:03 AM
From:Entered
To:Ready for Release
Duration in Previous:18h 29m
🚨105.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyDec 18, 2:04 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:153d 4h
🚨18.0 business days
👷
▶
2
Technician Assigned Jan 14, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From:Ready for Scheduling
To:Assigned
Duration in Previous:26d 20h
⚠️7.0 business days
📅
▶
2
Dispatch Scheduled Jan 23, 12:51 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Megan Klose
From:Assigned
To:Scheduled
Duration in Previous:9d 1h
📅
Dispatch Scheduled by Megan KloseJan 23, 1:05 PM
Scheduled For:2026-01-23T21:00:00.000+0000
📅
▶
4
Dispatch Scheduled Jan 24, 9:42 AM
Dispatch Scheduled → Status: Tech On Site → Labor Added → Status: Tech Off Site
🔧
Status: Tech On Site by Joseph Nuovo
From:Scheduled
To:Tech On Site
Duration in Previous:20h 51m
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.25
🚗
Status: Tech Off Site by Joseph Nuovo
From:Tech On Site, Tech Off Site
To:Tech Off Site, Completed
Duration in Previous:1m, 0m
🚨20.0 business days
⏱️
▶
2
Labor Added Feb 23, 5:58 PM
Labor Added → Status: Closed
🏁
Status: Closed by Joseph Nuovo
From:Completed
To:Closed
Duration in Previous:30d 8h
⏱️
▶
2
Labor Added Feb 24, 9:14 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:15h 16m
Bottlenecks
Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.4 business hours
Ready for Scheduling
Duration: 17.6 business days (threshold: 1.0 business days)
Exceeded by 16.6 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Completed
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)