FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay105.0 days stuck in "Ready for Release"
⏱️
Total Delay29.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
Ready for Release
105.0d
Ready for Scheduling
17.6d / 1.0d SLA
Assigned
7.0d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/24/2026 JNUOVO - Waiting for client to return signed rejection letter. Will attach to WO and close once received.
01/13/2026 Mklose- per Fady dispatch on demand January 21st to Joseph. 01/05/2026 MHamersley - called 603-650-7104, call went to Pop's VM/LM, offering Jan 19, for FSEs Joe & April to begin remediations on GE devices; sent f/u email: Paul.H.Johnson@hitchcock.org ... 12/18/2025 MHamersley - called 304-642-8530, Bryan Black, call went to VM/LM; called 603-650-7104, spoke to Pop, he confirmed all the devices; he's concerned about scheduling due to high usage; he will discuss w/ Nurse Supervisor about scheduling the OmniBeds; the Venue Go/Fits are scattered over 7 locations; ... 11/21/2025 MHamersley - called 603-650-7104, call went to Paul's VM/LM; sent f/u emails: is-ce-clinicalengineers@hitchcock.org & paul.H.Johnson@hitchcock.org ... 10/20/2025 mklose called 6036505000, xfer to CE, no answer ULVM... 10/16/2025 mklose emailed Paul, and CE, for update on devices. ... 10/13/2025 mklose called 603-650-7104. LVM, FU Email paul.H.Johnson@hitchcock.org ... 10/01/2025 Mklose called (603) 650-5000; xfer to CE; Spoke to Abi. sent email to; is-ce-clinicalengineers@hitchcock.org. ... 07/18/2025 MHamersley - called 603-650-7104, call went to Paul's VM/LM; sent email: Paul.H.Johnson@hitchcock.org
🔧Work Performed
Client to complete FMI in house.
🔍Technician Findings
Client to complete FMI in house.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01292700
Account: GE Healthcare FMI
Customer Case Number: 1-555475190037
Location: DARTMOUTH HITCHCOCK CLINIC
Address: 1 MEDICAL CENTER DR, LEBANON, NH 03756
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TABZ70729
Contact Name: Paul "Pop" Johnson
Contact P
Timeline
📞
Case Linked Jul 17, 12:02 PM
Case Number:00511409
Subject:GE FMI 32097 Work Orders 07.17.2025
Status:Closed
📋
Work Order Created Jul 17, 4:37 PM
Work Order:WO-01292700
Type:FCO
Priority:PC
✅
Status: Ready for Release by Erin MartinJul 18, 11:03 AM
From:Entered
To:Ready for Release
Duration in Previous:18h 26m
🚨105.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyDec 18, 2:04 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:153d 4h
🚨18.0 business days
👷
▶
2
Technician Assigned Jan 14, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From:Ready for Scheduling
To:Assigned
Duration in Previous:26d 20h
⚠️7.0 business days
🗓️
▶
2
Status: Scheduled Jan 23, 1:15 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For:2026-01-26T09:00:00.000+0000
⏳2.0 business days
🔧
▶
4
Status: Tech On Site Jan 26, 1:55 PM
Status: Tech On Site → Labor Added → Status: Tech Off Site → Status: Completed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.25
🚗
Status: Tech Off Site by Joseph Nuovo
From:Tech On Site
To:Tech Off Site
Duration in Previous:1m
✔️
Status: Completed by Joseph Nuovo
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:1m, 0m
⏳2.0 business days
⏱️
▶
2
Labor Added Jan 27, 2:04 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:1d 0h
⏳2.0 business days
💵
▶
2
Status: Billing Review Jan 28, 4:08 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:1m
⚠️6.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyFeb 4, 4:22 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:7d 0h
🧾
▶
2
Invoice Created Feb 4, 4:44 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:22m
Bottlenecks
Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.4 business hours
Ready for Scheduling
Duration: 17.6 business days (threshold: 1.0 business days)
Exceeded by 16.6 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Ready to Bill
Duration: 5.4 business days (threshold: 1.0 business days)