Midmark Service Request Dispatch Authorization - WO-00096721
Closed
Zone 4
Dispatch Type Repair Email staff@highlandfamilydds.com
PROBLEM SUMMARY
Verify stability of product / DGIV
ADDITIONAL NOTES
Hours: 8am – 5pm M – TH. Closed on Fridays. This will be Zone 4 Dispatch to the EMSAR, Renton, WA location. It is approx.
6 hours 30 minutes round trip. If a different service location is used, Midmark approval is required before setting up service.
V1155081 - Need to determine if chair is serviceable. The bolts that hold the seat casting to the scissor arm broke. Need to
determine if bolts sheared off inside the flange ring. If the bolts did shear off inside the flange ring and are unable to be
removed, then the chair is not serviceable. The other four chairs, we need to make sure they are stable. Sending bolts for each
chair in case some are missing or sheared off. If bolts are present, tighten as needed. Once tightened, verify function and
stability. For assistance, troubleshooting, or parts identification, contact Dental Tech Service at 844-856-1231. Thank you!
Ship Exchanged Open 722102 040-0375-85 4.00000
The status of your package has changed.1ZE444250375004970
Exception Reason: Delivery has been rescheduled to the next business day due to holiday closures.
Exception Resolution: Your delivery has been rescheduled for the next business day.
08/29/2025 SRobinson- Due date updated to match tracking. No ETA. 1ZE444250375004970
8-27 Mburris CB from POC to set appt
8-27 Mburris lm on vmail for POC looking for 9-3
08/27/2025 JRolston - Part ETA on UPS wb 1ZE444250375004970 is Friday, 8/29. Updated WO accordingly.
08/25/2025 JRolston - Per email from Midmark, parts have shipped on UPS waybill 1ZE444250375004970. No ETA as of yet. (UPS ground)
8/22 KHardison, Left a vm regarding WO. Advised that a coordinator will be reaching out for scheduling.
🔧Work Performed
Tried to remove and replace bolts but could not access. the back of the seat and the hydraulics were in the way and could not be moved. I called Midmark and we facetimed so the techs and Midmark sales could get a look at the issue. They decided that it couldn't be repaired. They asked me to check the other 6 chairs to see if they are missing bolts too, and let them know the results.
🔍Technician Findings
3 bolts missing and a 4th sheered off at base, causing seat to fall apart when patient sat in seat.
⚠️Problem Description
Zone 4
Dispatch Type Repair Email staff@highlandfamilydds.com
PROBLEM SUMMARY
Verify stability of product / DGIV
ADDITIONAL NOTES
Hours: 8am – 5pm M – TH. Closed on Fridays. This will be Zone 4 Dispatch to the EMSAR, Renton, WA location. It is approx.
6 hours 30 minutes round trip. If a different service location is used, Midmark approval is required before setting up service.
V1155081 - Need to determine if chair is serviceable. The bolts that hold the seat casting to the scissor arm broke. Need to
determine if bolts sheared off inside the flange ring. If the bolts did shear off inside the flange ring and are unable to be
removed, then the chair is not serviceable. The other four chairs, we need to make sure they are stable. Sending bolts for each
chair in case some are missing or sheared off. If bolts are present, tighten as needed. Once tightened, verify function and
stability. For assistance, troubleshooting, or parts identification, contact Dental Tech Service at 844-856-1231. Thank you!
Ship Exchanged Open 722102 040-0375-85 4.00000
📄Description
Midmark 153810 Elevance Dental Chair
📋
Outbound to +15093035015
Completed Aug 22, 2025
Left a vm regarding WO. Advised that a coordinator will be reaching out for scheduling.