Midmark Service Request Dispatch Authorization - WO-00096721
Closed
Zone 4
Dispatch Type Repair Email staff@highlandfamilydds.com
PROBLEM SUMMARY
Verify stability of product / DGIV
ADDITIONAL NOTES
Hours: 8am – 5pm M – TH. Closed on Fridays. This will be Zone 4 Dispatch to the EMSAR, Renton, WA location. It is approx.
6 hours 30 minutes round trip. If a different service location is used, Midmark approval is required before setting up service.
V1155081 - Need to determine if chair is serviceable. The bolts that hold the seat casting to the scissor arm broke. Need to
determine if bolts sheared off inside the flange ring. If the bolts did shear off inside the flange ring and are unable to be
removed, then the chair is not serviceable. The other four chairs, we need to make sure they are stable. Sending bolts for each
chair in case some are missing or sheared off. If bolts are present, tighten as needed. Once tightened, verify function and
stability. For assistance, troubleshooting, or parts identification, contact Dental Tech Service at 844-856-1231. Thank you!
Ship Exchanged Open 722102 040-0375-85 4.00000
08/29/2025 SRobinson- Due date updated to match tracking. No ETA. 1ZE444250375004970
8-27 Mburris CB from POC to set appt
08/27/2025 JRolston - Part ETA on UPS wb 1ZE444250375004970 is Friday, 8/29. Updated WO accordingly.
08/25/2025 JRolston - Per email from Midmark, parts have shipped on UPS waybill 1ZE444250375004970. No ETA as of yet. (UPS ground)
🔧Work Performed
Both back bolts missing, wasn't able to get either one started.
🔍Technician Findings
Looking to see if 4 bolts are present on base of chair and to insert missing if possible
⚠️Problem Description
Zone 4
Dispatch Type Repair Email staff@highlandfamilydds.com
PROBLEM SUMMARY
Verify stability of product / DGIV
ADDITIONAL NOTES
Hours: 8am – 5pm M – TH. Closed on Fridays. This will be Zone 4 Dispatch to the EMSAR, Renton, WA location. It is approx.
6 hours 30 minutes round trip. If a different service location is used, Midmark approval is required before setting up service.
V1155081 - Need to determine if chair is serviceable. The bolts that hold the seat casting to the scissor arm broke. Need to
determine if bolts sheared off inside the flange ring. If the bolts did shear off inside the flange ring and are unable to be
removed, then the chair is not serviceable. The other four chairs, we need to make sure they are stable. Sending bolts for each
chair in case some are missing or sheared off. If bolts are present, tighten as needed. Once tightened, verify function and
stability. For assistance, troubleshooting, or parts identification, contact Dental Tech Service at 844-856-1231. Thank you!
Ship Exchanged Open 722102 040-0375-85 4.00000