Q-00029756
1391 Load System
Stryker
Model Number - 6390 PowerLoad
SN - 2004012400180
Issue - Sometimes will not lift stretchers out of the ambulance.
1.5 hrs. evaluation
Parts TBD if needed
1393 Load System
Stryker
Model Number - 6390 PowerLoad
SN - 170241769
Issue - will not release stretcher from load system with power and manual release is sticky
1.5 hrs. evaluation
Parts TBD if needed
1393 Stretcher
Stryker
Model Number 6500 Power PRO-XT
SN - 70239184
Issue - One of the wheels sticks and makes noise. Sometimes has resistance when pulling/pushing the stretcher.
1 hr, evaluation
4 wheels, 6060-002-010
1 caster horn, 6082-002-012
1 locking caster, 6086-200-010S
Tech will only use parts needed.
9/15 MOwens Spoke to tech. This repair was already completed by the customer with another vendor. Canceling this WO.
9/9 MOwens Called and spoke to George Jackson. Parts will arrive to the tech on 9/10 so that the service visit can take place on 9/12 per the request of George.
9/5/25 RCook- LM with George Jackson to return call to discuss if he would like WO-01300103 and WO-01300104 scheduled for next week and return for WO-01300105 after parts ship or if he would like all of these completed together. See logged call on WO-01300103
8/29 MOwens George Jackson called back and requested 9/12 for the service visit. Still waiting for parts to ship on WO 1300105
8/28 MOwens Called to speak to George Jackson. Went to vm. Left a vm for him to call back to schedule the repair visit.
Q-00029756
1391 Load System
Stryker
Model Number - 6390 PowerLoad
SN - 2004012400180
Issue - Sometimes will not lift stretchers out of the ambulance.
1.5 hrs. evaluation
Parts TBD if needed
📄Description
Stryker 6390 Power-LOAD Fastener System
📞
Call
Completed Sep 9, 2025
9/5 MOwens Called and spoke to George Jackson. Parts will arrive to the tech on 9/10 so that the service visit can take place on 9/12 per the request of George.
📋
Inbound from +16099494881
Completed Aug 29, 2025
8/29 MOwens George Jackson called back and requested 9/12 for the service visit.
📋
Outbound to +16099494881
Completed Aug 28, 2025
Called to speak to George Jackson. Went to vm. Left a vm for him to call back to schedule the repair visit.
Timeline
📞
Case Linked Aug 26, 2:33 PM
Case Number:00522275
Subject:Stretcher Issues Lumberton
Status:Closed
⏳3.0 business days
📋
Work Order Created Aug 28, 9:55 AM
Work Order:WO-01300103
Type:Evaluation
Priority:P7
📅
Status: Ready for Scheduling by Jessica SellsAug 28, 10:06 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:10m
👷
▶
2
Technician Assigned Aug 28, 3:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:5h 42m
⚠️8.0 business days
🗓️
▶
2
Status: Scheduled Sep 9, 9:13 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-09-12T12:00:00.000+0000
⏳4.0 business days
🔄
Status: Reschedule by Chris GalassoSep 12, 11:48 AM
From:Scheduled
To:Reschedule
Duration in Previous:3d 2h
⏳2.0 business days
🆕
Status: Entered by Melissa OwensSep 15, 10:17 AM
From:Reschedule
To:Entered
Duration in Previous:2d 22h
🚫
Status: Canceled by Jessica SellsSep 15, 10:33 AM
From:Entered
To:Canceled
Duration in Previous:16m
Bottlenecks
Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)